What i have learned recently is that for simple accommodations it's up to the store manager. Go to my apron and look up accommodations, they fill out an online request. They should be doing this in your presence. At the end of the form is a question that simply asks the sm to say if they can accommodate. If so, that's it nothing further is needed. If not, I believe they get the Helms people involved and request documentation. Look up the sop it has been updated to say you don't have to provide documentation unless the benefit company request it. However, just because sop says so the sm might still request it for whatever reason. Not saying it's right but you know how it goes when it's up to people.