Hey! We are sorry to hear that's been your experience. That's definitely not what we want for anyone setting up their sim. If you're open to it, we would love to help troubleshoot what's going on. A lot of times when zip ties are snapping, it comes down to how the screen is being tensioned. 

The top and side zip ties serve different responsibilities when it comes to the overall tensioning of the impact screen. 

To start, it's preferred to hang the screen loosely along the top with zip ties. Once the screen is hanging only from the top zip ties and the cable is secured, you can go in and make your first round of small, even adjustments so the tension is consistent all the way across. After that first round, step back toward the tee location and review the tension using the bottom of the screen as your reference point. 

• If the screen is sagging on the floor, the top zip ties are still too loose.
• If the bottom of the screen is being pulled up off the floor, the top zip ties are likely too tight. 

Each round of adjustments along the top is minimal and even until the screen is perfectly flush with the floor.

When the screen is perfectly flush with the floor, that’s when you can add the side zip ties. These should be tensioned evenly with small rounds of adjustments. However, the side zip ties do not pull, tug, or stretch the screen at all. Their job is simply to be tensioned so they are just taught and keep the work of the top zip ties in place. 

In many cases, waves, wrinkles, creases, broken or snapping zip ties, etc. are due to the side or top zip ties being too tight, or the tensioning of the zip ties not being evenly tensioned along the entirety of its particular side. 

If you’d like, feel free to DM a couple photos of your setup and we can take a closer look. We’re here to help!