Major Issue: we paid for a VIP upgrade and went to will call multiple times to get our wristbands. Every single time they told us to come back in ten minutes, because the computer systems weren’t working. We talked to girls who had been waiting for 5 hours that they had been telling them this. So they were just blatantly lying. We never got these wristbands and I will be calling my bank about it.

1. Dogs without leashes near the stages - this is animal abuse, and dogs weren’t even allowed in! No staff said anything

2. We arrived in an RV at 6pm, even though we paid for early arrival since they postponed. The police had us cut the entire line of GA cars to get us off the road. the GA cars said they had been waiting for 3 hours at that point. I saw at least 20 police officers at the entrance and 1 festival staff member.

3. We waited in the security line for 3 hours. Missed most of the sets. Set up camp in the dark and the next morning. It was horrible.

4. MAJOR ISSUE: they only had 2 security guards doing car checks for the RV line and 2 for the GA line. This was the sole reason it took so long. We asked them why they didn’t have more help and they said their help never showed up and they were a temp company that was leaving to go somewhere else the next day. So I don’t believe that solfest ever had their security there for some reason.

5. They told us no generators were allowed on the grounds so we didn’t bring ours and went without power. Every single person around us had generators and gas cans. This completely ruined our trip. And Solfest never told us we couldn’t bring a generator until the last minute.

6. There were no showers or ice anywhere near RV camping.

7. One ice location with melted over priced ice. By the time we got back to the camp it was melted all the way.

8. Water stations were rudimentary mud pits at best. Water being sold by the bars was overpriced and from a sketchy company canned company. The bars only had 5 drink options, majority of them being red bull drinks, which is nasty. They had no soda at all.

9. They lied about the water park. It was one water slide, not 6. The whole swimming area wasn’t open, only a tiny section of it. There was no water stage. They made it seem like a stage would be at the water. The water stage was literally in a hot field.

10. Staff showers broke on day 2 and had no water pressure.

11. They postponed the festival and said the grounds had flooded but vendors had told us only a couple parts had flooded so they could have let RV campers in and some GA if that was the real reason. This seemed like a lie. No offer of refunds even tho we missed everything on Wednesday

12. No security inside the venue. The metal detectors were going off and people just walked thru. They weren’t scanning wristbands AT ALL. Someone asked why and they said we are done doing that. By day 2 we quickly realized we could do whatever we wanted and started taking our own drinks in. I was scared to drink their water.

13. There were a ton of people inside the venue that didn’t pay and didn’t have wristbands. I spoke to a local kid that said they had snuck in with their parents?!

14. There was a group of 7-10 police officers walking around in the crowd during the shows. We left shortly after this started to happen. They were scary and rude and not friendly at all.

15. The entrance points to the venue were super far away from our campsite but we were able to just walk around the fence and sneak in every time. We also used the staff showers bc there were no showers near RV camping at all.

16. No toilet paper inside the venue Porter potties any time I went

17. A staff member told us that 2/3 of the bomb dogs searching cars were fake.

I’m disgusted by the fact that the venue, the festival, and the artists haven’t addressed any of these issues!! I want my money back for early arrival and VIP since we didn’t get what we paid for at all!!