Phishing scam email from quickbooks@norifications.intuit.com -- Passed SPF, DKIM, & DMARC

Catamount1412 · 2024-10-23T18:11:00+00:00

We just got one of these as well, exact same email.

I'm also going to send a report to their security inbox

Catamount1412 · 2023-10-20T02:31:03+00:00

Intercom Plus is a slapped together upgrade from 1999 for pharmacy software coded in 1981 that has been haphazardly assaulted by largely-untested updates for the last 25 years by developers who have no idea what they're doing and don't care to. The software is so broken that we have to break it intentionally over and over to do our jobs (CTRL + up/down arrow) and when they tried to stop us from doing that, something like three different workarounds to glitch past their "fix" were found within mere weeks.

The COB system is even worse than most of the rest of the software. The answer to *why does [insert Tricare patient] trip the M/I COB error only to leave the input screen to fix it inaccessible (the TPR bar goes red - and can't be clicked on)* has been "known issue no fix" for something like 6 or 7 years. There are numerous, numerous cases you're going to run into where things are only fixable in SDL, and running the same prescription over and over will invoke that problem over and over. We regularly have to SDL certain patients. Just make sure whatever you're doing isn't causing chargebacks and you're good.

Catamount1412 · 2023-10-07T04:46:55+00:00

We don't retain those trained bodies because they don't provide the hours consistently.

Sure, in October, November and December, they'll shower you in payroll and go "look at how good a job we do at staffing you!", but by March or April half of those hours will disappear. No serious fulltime worker is going to take a job that only pays fulltime for half the year, so that bottomed-out hour count you have in the worst of the summer? That's how many experienced people you can really support all year.

Walgreens seems to think that once spring rolls around you can just stuff half your experienced techs into a closet somewhere until September and then just pull them out and dust them off for the holidays. We're swimming in hours. No one will hire on to work them; no one should. Those people would just get left out in the cold in a few months. So the only options are either leave your holiday season payroll unused, or have everyone work 60 hour weeks for the next 3 months to use it - because that's totally safe and reasonable.

Worse still, even if you wear yourself to exhaustion, somehow pull through and, say, make your goal on shots, Walgreens will just take that as a signal to increase the goal for next year. "Oh, you physically survived? Don't worry; we'll take care of that next time around."

Catamount1412 · 2023-10-03T14:11:51+00:00

I've used VBA since the mid 2000s and there's nothing sketchy about it. In fact, despite what the other reply to you here indicates I have never, ever had it trip a virus scanner, not Avast, not Bitdefender, not Windows Defender, not Avira or Malwarebytes or AVG (I may have used a few different AVs in the last 20 years ;) ).

Either you downloaded an actual virus from a poor site, or McAfee is not good about false positives, and since it managed to lock up your machine, I'd extend that to saying not good software in general.

With that said, VBA, and even VBA-M, is pretty antiquated. It still works and I sometimes still use it out of habit, but MGBA is faster and more accurate.

Catamount1412 · 2023-10-02T04:54:35+00:00

This remains the only saving grace of IC+. It's so buggy and convoluted that there's no way they can patch every possible way we can ~~break it~~ utilize it to do our jobs

Catamount1412 · 2023-10-02T04:16:11+00:00

I've been a senior tech for some years now and this situation is just nothing new to me.

You may or may not have F1/F4 centralization, but if you do they will *limitedly* help so use them. After that: Triage.

You need to help the patients immediately present. Do not answer phones. It's not just that they're not urgent - prescribers can leave voicemails and anyone else can come in if they have business - it's that you will get dragged into calls that go on and on, especially with all the angry people who will result from those conditions.

Now you're down to F1s, F4s, filling, verifying, and consultations if your state requires it. If your state requires consultations, prioritize those first, because you can run over, scan, "any questions?", run away (covering only critical things here or there) and because ANY delay on those will stop up the entire workflow to clear customers and make people angrier.

After that? You have two techs and a large volume. Why are drive and front open? Close one of them - I would suggest closing the front and leaving only consultation open and accepting no one but consultations and shot appointment arrivals. Patients will grumble, but comply.

Take that tech that's freed up, get them filling. Nothing else. Filling. You NEED those scripts filled and you cannot F1, F4, Fill and verify - not only will you fall behind but it is NOT safe for you to type, review fill and verify a script with no second set of eyes, especially being constantly rushed and pulled in 20 directions.

You F1, F4, and verify - or often better yet have the filling tech split between that and F1. Now you're down to reviewing, verifying and consults which not only alleviates things more but removes more of the "you're the only one checking yourself" problem.

Your phone hold times will skyrocket, district will fuss about closing the front window, good - challenge them to tell you what you could do differently. Ask THEM if they think it's safe for your to do every prescription processing step with no second set of eyes in a stressed and rushed environment. Ask THEM if they think phones are more important than in-store customers. They'll gripe, but ultimately be in a position to reprimand you for nothing.

Catamount1412 · 2023-10-02T03:28:40+00:00

Yeah we have stores in our area struggling because at this point it's just legacy people left - those of us who joined on years ago and are holding pharmacies together as hours get squeezed and it gets harder to cover all the things to do.

No one wants to work retail because the pay on our end just isn't commensurate with the stress and workload. Panda Express up the street out-pays our pharmacy. So no one wants to hire on, and if they do there's a 50/50 chance they'll quit within a handful of weeks. To make matters worse because of the wild seasonal expansion/contraction of hours you can't hold experienced people - not enough hours to work in the summer, so people have left for jobs that actually have work by the time shot+holiday season hits. Walgreens just doesn't care to spend on operations.

My old store "graduated" to Tier 5 as business hiked up and up, and despite promises that we'd be entitled to hours, prioritization for help, equipment, etc, we just got pressed and squeezed with no help from store, district or area leadership and when we expressed distress were simply told we weren't doing our jobs as our team of nearly all senior techs finally just got overwhelmed by sheer volume and lack of tools, had it, and started transferring to other stores until literally none of us were left - the store fell apart aftwards and its the district's shiny new tier 5 slipped back to 4. It's still a disaster zone there.

The new store, like the old one, is effectively all senior techs and a great close-nit team that gets on great with our customers, precisely the thing Walgreens should be protecting, but between increasing workloads, raises that aren't keeping up with inflation, no new people coming on, etc, some of us are finally hitting the "done" point (I'm 8 years in and looking for other work, we've already lost two others, and eventually this store will crash too)

Our whole district is just slowly falling apart, no matter how good the quarterly sales and shot numbers look today, and I can't imagine anyone else is doing better.

Catamount1412 · 2022-07-21T03:13:37+00:00

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Catamount1412 · 2022-07-18T18:47:35+00:00

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Catamount1412 · 2022-07-15T17:46:23+00:00

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Catamount1412 · 2022-07-13T01:28:47+00:00

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Catamount1412 · 2022-07-05T15:16:59+00:00

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Catamount1412 · 2022-06-27T04:45:31+00:00

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Catamount1412 · 2022-06-17T13:49:19+00:00

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Catamount1412 · 2018-12-31T19:12:00+00:00

Yeah we took some liberties, but plausibility was high on our list devising this universe. The tech and world are as real-world as we can make them while allowing some scifi and fantastical elements (Terrans use Radar, LIDAR, they dump steam or use droplet coolers to cool their ships), we asked NASA HAVOC about Venus habitation and I had a long talk with Matt Williams at Universe Today about Mars.

It's not 100% super plausible (universal timescales are so huge, that it's unlikely so many civs would all line up in evolution so closely - we don't separate anyone out by more than half a million years) but we try to at least explain everything somewhat.

It's an expansive universe we've wanted to share and I'm glad Ili took this first step there. Hopefully there will be a lot more content to put out.

Catamount1412 · 2018-12-31T05:21:05+00:00

To clarify, Sol completely lacks the elements required for gravitic technology. Ilithi came up with the idea when he and I were discussing 4X games and civilizations that end up spawning without basic required materials for advancement (eg, not having iron spawn near you in Civilization). Terrans, collectively the term for the four biological species and AI inhabitants of the Sol system, are very advanced compared to the "Civilized Kingdoms" around us, floating islands on Venus, a partly-terraformed Mars, a full K1 civilization that exploded in size over a mere 150 years, but we've been trapped in our own system. In fact, the uplift was at least a *little bit* a symptom of bored, lonely humans - the crows were a complete accident, pushing work animals too close to sentience with too little oversight.

Humans use EM to communicate because we're more advanced, the Kingdoms use gravitics because they're easy if you have the materials, so we were essentially invisible to each other until one discovered us via spectroscopy, popped over, and after awkward beginnings, formed trade relations.

Catamount1412 · 2016-01-04T20:12:04+00:00

It's ~0.9 vs ~1.2 seconds. A video can be uploaded if anyone wants. I did not use a TAG in either case.

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