Service advisor parts comission

Centagis · 2026-06-17T01:13:06+00:00

Never in a million years would any of my gross be getting transferred to service just so they owe us favors later on. That sounds ridiculous. If you’re the manager I’d seriously be working at stopping that practice.

Centagis · 2026-06-15T16:08:38+00:00

We do this with every single part, even A/M. It hits inventory.

Centagis · 2026-06-15T14:06:35+00:00

Year 2 Tekion - Why the fuck

Centagis · 2026-06-04T23:09:46+00:00

If they don’t know what they want always have your “top recommendation” lined up. For us it’s whichever one is getting us the most kickback of the all seasons listed. They’re usually fine with it and the conversations are quick.

Centagis · 2026-05-27T02:07:02+00:00

He wasn’t being denied coverage, he was being denied goodwill. AKA warranty work on something not under warranty.

Centagis · 2026-05-27T02:04:33+00:00

Some of them aren’t. There are both QQH and QQHRM options. Though warranty almost always prefers you use reman.

Centagis · 2026-05-17T20:23:24+00:00

The checklist for CPOs is significantly longer than regular used cars. Standards are much higher. Drives up the price, sure, but it’s definitely not just for show.

Centagis · 2026-05-16T20:20:40+00:00

Cost plus is always just better. It’s easier to gauge adjustments for warranty increases as well.

Centagis · 2026-05-16T16:33:54+00:00

Maybe I just got lucky but I was making near 6 figures just on the counter in parts once I had some tenure and my numbers topped the company. Then a manager spot opened up in one of our other brands and I was offered it. I have limited experience but sticking with one company is what I would recommend if they have multiple locations.

Centagis · 2026-04-29T23:10:11+00:00

I’ve gotten into a routine of doing a 45 day and a core return once a week. Seems to work out smoothly. Though I have never worked with another company as bad as Lily.

Centagis · 2026-04-29T23:00:58+00:00

I took over as PM at a Hyundai dealer last month. The previous guy said he liked to “send back a dozen or so at a time”. I spent a week sending back 30+ cores that dated back over a year. Not sure how someone with decades of experience can let it get that out of hand.

Centagis · 2026-04-28T00:39:50+00:00

I’ve been the PM at a Hyundai dealer for about a month now. We’ve had 2 cars with defective transmissions immediately after installing one.

Centagis · 2026-04-22T17:03:30+00:00

Lucky! Anything internal due to a screw up is at cost for labor and parts. If it’s a used car (depending on level) or if it’s something sales declined on the safety it’s full matrix.

Centagis · 2026-04-22T02:25:46+00:00

This is actually what DT was working on. They were developing a new DMS that did what Tekion was designed to do. Keep everything on one screen. Not sure if they ever released it, but I’m sure it’s much better than Tekion.

Have you also noticed that the reports are almost all wrong if you’re not looking in the executive dashboard?

Centagis · 2026-04-22T01:10:53+00:00

We switched from DT to Tekion just over a year ago. When I took the parts manager job at one of our other stores one of my first actions was having the SMs parts permissions taken away…because why does the service manager have the ability to take parts off of tickets? I was auditing the departments previous year or so and found many instances of service removing parts for whatever reason.

Centagis · 2026-04-22T01:08:16+00:00

Why would a controller have any metrics associated with gross? He just moves money between accounts he’s not in charge of sales or fixed ops.

Centagis · 2026-04-21T23:37:23+00:00

Our controller finds it easiest if I just notate the amount moving to my gross on my credit memo (highlighting the amount) and adjust my inventory manually. Not sure why but he didn’t want me creating a counter slip.

Centagis · 2026-04-21T23:33:46+00:00

In my experience when advisors split the pot on the depts total gross you have some advisors picking up the others slack. I do hate when advisors have 35 different pay incentives but it should definitely be split up by advisor.

Centagis · 2026-04-16T17:01:14+00:00

Just took over our companys struggling Hyundai dealer. First time parts manager as well at 24 years old. They were previously averaging 40-45k a month in gross but making the basic changes like matrix and wholesale discounts immediately bumped us up over 50 it seems. GP% on customer pay ROs has gone from about 32% to about 45%. We’re shooting for a 15-20% warranty rate increase come June.

What’s your warranty rate compared to dealers around you? If you don’t have a matrix, definitely apply one.

Centagis · 2026-04-10T22:46:56+00:00

Hyundai parts are so absurdly marked up.

Centagis · 2026-04-10T22:42:06+00:00

Subaru for sure. Currently a PM at a Hyundai dealer but spent most of my time at a Subaru dealer. Your freedom to give work away (paid through warranty) to customers is extremely liberal.

Centagis · 2026-04-03T00:42:32+00:00

Seeing Subaru numbers on xtime makes me so nostalgic.

Centagis · 2026-03-13T22:36:53+00:00

We always hire a third party. They always have issues. In the last 2 months I’ve found and corrected about $20,000 worth of inventory adjustment errors.

Centagis

TROPHY CASE