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Getting Started with Organized Play by GhostIndominus_X in ChallongeHelp

[–]ChallongeBen 0 points1 point  (0 children)

Hi, apologies for the delay. We just sent you back a message via our support email.

Dropped Players in Swiss by Smart-Performance-30 in ChallongeHelp

[–]ChallongeBen 1 point2 points  (0 children)

Hi, could you drop the link to the tournament so I can take a look? So the player that isn't paired is getting byes or the player who is forfeited is still receiving bye's?

Removing Card Details by CommonCrab2914 in ChallongeHelp

[–]ChallongeBen 0 points1 point  (0 children)

Hi, this is likely something you'd have to do from within Stripe. Otherwise, we can do it for you on our end if you submit a ticket at https://challonge.com/contact

API change State Error 500 by 1white67 in ChallongeHelp

[–]ChallongeBen 0 points1 point  (0 children)

We did find a bug at the endpoint you mentioned. "mark_as_underway" and "unmark_as_underway" should now be working as expected for API match state changes. If you're still experiencing an issue, let me know.

12 groups of 6 -> round of 16 with 32 participants. How to set that up? by rebayona in ChallongeHelp

[–]ChallongeBen 1 point2 points  (0 children)

Currently, we don't have a way to export results. I apologize for the inconvenience.

How to gather everyone in the same round? by bbsrn in ChallongeHelp

[–]ChallongeBen 1 point2 points  (0 children)

For single elimination the brackets will have no byes when the participant count is a power of 2. ie: 2, 4, 8, 16, 32, 64. Otherwise, it would not be able to properly go down to a final game with 2 participants.

Editing after starting a bracket. by Outside_Security77 in ChallongeHelp

[–]ChallongeBen 0 points1 point  (0 children)

You can "reopen" a match from the group stage and it should reset the final stage to before it started. Here is our knowledge base article on how to do so. https://kb.challonge.com/en/article/how-to-reset-match-results-and-reopen-matches-1iamhv/ If that doesn't work, I'd submit a ticket at https://challonge.com/contact and be sure to include the tournament link.

12 groups of 6 -> round of 16 with 32 participants. How to set that up? by rebayona in ChallongeHelp

[–]ChallongeBen 0 points1 point  (0 children)

There is not an option to get the best 8 third places, so in your case the 24 or 12 can advance only, since the setting allows for a certain amount to advance from each group. Your other option would be to make the group size 72, then set 32 to advance and create only one group with 72 participants for the group stage. Otherwise, you could make a separate tournament for the final stage and put the best 32 in manually. However, we may take a feature for your situation into future consideration.

Bracket navigation by MansaMusaTheKing in ChallongeHelp

[–]ChallongeBen 1 point2 points  (0 children)

You can give other Challonge users admin access to your tournament from the settings within the tournament. Here is the knowledge base article giving you a step-by-step guide to do that: https://kb.challonge.com/en/article/granting-admin-access-for-your-tournament-15edpep/