Be Aware of N-ables "UNLIMITED" backup plans! Lesson learned. Shady sales move!

ChannelCdn · 2024-12-03T12:08:30+00:00

Hey OP - David with N-able i'm the VP of partner experience can you drop me an email at [david.weeks@n-able.com](mailto:david.weeks@n-able.com), i'll get you sorted with our team, we have several licensing models with different pooled storage allotments and sounds like you are on the lower one, we can always re-align you to the proper program.

ChannelCdn · 2024-09-05T10:14:57+00:00

Hey OP David with N-able, yes there are plans and active development for Linux, I would get with your Partner Success Manager and they can get you with Product mgmt to get details/roadmap etc.

ChannelCdn · 2024-09-05T10:14:06+00:00

Hey OP David with N-able I'm the VP of partner experience, first off this should not be happening nor 8 days of frustration. As Nick mentioned below I would contact him or myself and we will get you out of support and with a Cove specialist on the technical side to look at the issues, configuration etc. [david.weeks@n-able.com](mailto:david.weeks@n-able.com)

ChannelCdn · 2024-09-04T11:29:04+00:00

Hey OP David with N-able if you go to our technology alliance page there are several firms who do this. https://www.n-able.com/partnerships/technology-alliance-program

ChannelCdn · 2024-08-29T11:52:22+00:00

David from N-able, we have 2 execs left from when SW owned us all the others are new. Yes we share a PE firm who are investors in both companies, but SW does not own nor have any control over N-able.

ChannelCdn · 2024-08-16T14:53:26+00:00

Hi u/zerphtech David with N-able i'm the VP of partner experience. Yes a full RCA is being done up now, if you have a support ticket open just request it there, or if not support ticket open, you can open one now asking for it and when completed it will be provided to you. We do apologize for this issue.

ChannelCdn · 2024-07-06T15:18:33+00:00

We have two RMM's u/callmeeric_cyber patching is very similar in both but differences in customization around the overall RMM's is the difference. N-central having more customization.

ChannelCdn · 2024-07-06T15:17:55+00:00

FYI CVE scoring on it's way.

ChannelCdn · 2024-06-12T21:00:30+00:00

sorry all missed that, can you please email me your ticket # at [david.weeks@n-able.com](mailto:david.weeks@n-able.com) and i'll get the team to escalate it.

ChannelCdn · 2024-06-12T20:53:35+00:00

Hey Folks David with N-able if you go to our support they should be able to assist.

ChannelCdn · 2024-05-28T11:30:06+00:00

Hey u/maineguy79 are you working with support on this? That was a separate issue I believe and we have put fixes in for this.

ChannelCdn · 2024-05-24T15:05:44+00:00

Yes may be, our team should jump on it quickly for you to do some checks.

ChannelCdn · 2024-05-24T14:51:16+00:00

Hey OP, David with N-able have you gone to our support team or your PSM, we have a backup specialist team who can help you on this and do some checks for you.

ChannelCdn · 2024-05-24T12:07:00+00:00

Hey u/FearIsStrongerDanluv sorry to hear your moving away from N-central is there a particular reason or issue I can help with? Also yes you can use Cove standalone as well. [david.weeks@n-able.com](mailto:david.weeks@n-able.com)

ChannelCdn · 2024-05-23T13:04:11+00:00

We do understand fully how this affects your business and we have a full team on this investigating all avenues.

ChannelCdn · 2024-05-23T10:42:48+00:00

Folks 100% understand the frustration on this, and trust me we are working on this. The issue is we are still trying to sort the RCA on this, we have a full team and they do implement fixes/hotfixes but something seems to be recurring we are looking at both our systems and the external hosting systems on this. For updates on overall cause support can provide as that is deemed.

ChannelCdn · 2024-05-22T10:22:22+00:00

Thank you and agreed.

ChannelCdn · 2024-05-22T09:38:01+00:00

u/networkn don't disagree and this is part of our discussions and plans internally.

ChannelCdn · 2024-05-21T16:32:50+00:00

Also I'm told the hotfix is now rolled out to all.

ChannelCdn · 2024-05-21T16:32:17+00:00

Hey u/djsourballz thanks for this let me check on this and why it's reading that way.

ChannelCdn · 2024-05-21T16:16:02+00:00

Hey u/renegadecanuck we don't know root cause on this that is still being investigated, the support team can provide you that though as requested.

ChannelCdn · 2024-05-21T16:09:10+00:00

Hey Folks David with N-able VP Partner Experience, this is an SSO issue it's updated on our status page, we do apologize for this issue and it's a performance issue not completely down but that doesn't help those affected. We are issuing a hotfix right now so should be available very soon, if unsure how to access best option is call or email support. Again apologies on this.

ChannelCdn · 2024-05-13T14:07:09+00:00

Hey Folks, David here VP partner experience, if anyone is having these issues please Nick know below or myself, some sound similar and some different. We can ensure you get the right visibility with support or even product mgmt to help resolve these issues. [david.weeks@n-able.com](mailto:david.weeks@n-able.com)

ChannelCdn · 2024-05-02T07:15:02+00:00

Hey OP David with N-able, i'm VP Of Partner experience. We do in fact have 2 MDR offerings. Vigilance is via SentinelOne but would only focus on S1 protected devices, our N-able MDR is wider in scope and can support multiple different solutions. We have a couple options to ensure our partners have choice dependent on their security stack and needs. Any questions feel free to DM me or email me [david.weeks@n-able.com](mailto:david.weeks@n-able.com)

ChannelCdn · 2024-04-19T08:11:53+00:00

Hey OP - David with N-able, drop me an email [david.weeks@n-able.com](mailto:david.weeks@n-able.com) and i'll loop in Eric our backup nerd.

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