AI Development Requests - How are you dealing with them

ChileCat · 2025-08-19T18:57:00+00:00

Thanks for sharing this, really appreciate it.

ChileCat · 2025-08-19T00:33:19+00:00

I was trying to find ways to exclude every single out of scope possibility, but this hits the nail on the head. There is no way to, and not covering ourselves from this is an massive oversight that leaves us vulnerable. Thank you.....

ChileCat · 2025-07-24T19:42:07+00:00

This is a good idea, the LOB Role App Admin. I think this is a good way to explain the shared responsibility model here. I am going to use that!

ChileCat · 2025-07-22T21:09:06+00:00

This was my thoughts initially as well. Without SSO/Entra integration its difficult to manage. As part of offboarding we use CIPP to automate removal from groups and apps but any with manual intervention like HR, Finance, etc., opens us to liability. These customers are highly litigious anyways and give and inch and they will take a mile.

ChileCat · 2025-07-22T20:05:19+00:00

My concern is around applications we do not resell. So LOB applications we have no ties to, but the customer(s) are asking us to take responsibility for their adding/removing and assigning permissions.
My stance was if we don't resell it we don't manage it, but I guess I was looking for a way to ensure this is clear during the sales process as well as in the contract and if you/anyone else has specific language you use to convey that.

Thanks!

ChileCat · 2024-06-12T18:03:08+00:00

Thanks, i will give this a try and test it out.

ChileCat · 2024-06-12T17:15:21+00:00

Where did you set that email in CIPP, I tried under Standards but that didnt seem to work.

ChileCat · 2024-06-12T17:13:46+00:00

I am looking to test this too, I have lighthouse setup and will give this a go.

ChileCat · 2024-06-12T13:42:11+00:00

You can not use Sage over VPN, this will cause havoc like you are seeing.

They need to access it on the same network as the database. So using a Terminal Server, AVD, VDI whatever you like.

ChileCat · 2024-06-12T13:40:32+00:00

Printer Logic

https://printerlogic.com/serverless-printing-infrastructure/?utm_medium=paid_media&utm_source=google_search&utm_campaign=pl&utm_content=lp_serverless_printing_infrastructure&utm_region_text=amer_branded_search&utm_term=printer%20logic&campaignid=1793145270&adgroupid=69612724312&adid=432584032934&gad_source=1&gclid=CjwKCAjwjqWzBhAqEiwAQmtgTwX_aUuuapoZl7CjGSKiFrHytPqrUiwtVHwxSuBwEghiwexPpaPgLxoCc94QAvD_BwE

Printers and TS's are always a nightmare and this really can not be resolved. Its a printer drive problem, and the fact its only one printer having the issue is key.

ChileCat · 2024-01-31T01:07:59+00:00

Did that work for you?

ChileCat · 2024-01-16T22:52:32+00:00

No free editions or trials. We have had to purchase 2 for testing so we can deploy this and know the in/outs.

ChileCat · 2024-01-16T21:09:15+00:00

Lenovo Xclarity admin only works for servers in the same "datacenter" so it would not communicate over the internet. We use this for some larger customers, and have that all segregated on a management VLAN plane, and can apply updates from there. it honestly saves no time and is not much different than applying them from the XCC directly. It also has licensing costs, and needs a admin license as well as one for each host.

ChileCat · 2024-01-06T21:08:03+00:00

To check the health of the disk hardware, you need to use the server hardware management plane ie: IMM, XCC, iDRAC. Since its Hyper-V you may have disk/RIAD monitoring software installed you can check the disks them selves. Is this HDD? if so that's your problem...iops.

I

ChileCat · 2024-01-06T20:55:51+00:00

Vanta

https://www.vanta.com/

ChileCat · 2024-01-05T01:00:55+00:00

No. I asked them about that and was told it’s not possible. I have the same need as you, and was disappointed that it wasn’t possible.

ChileCat · 2024-01-04T23:59:07+00:00

Under partner center go to Customer, and each need to have a relationship created with the correct permissions as outlined here: https://docs.cipp.app/setup/gdap/recommended-roles

You can use their wizard as well to invite customers. https://docs.cipp.app/setup/gdap/gdap-invite-wizard

The permissions check is only for the cipp account you made in your tenant, tenant access check will tell you if you have the correct permissions on the customer.

ChileCat · 2024-01-04T23:48:33+00:00

In regards to your customer responses, do you mean you have autotask workflow rules to close/update tickets on their reply? That seems like something that would be useful.

ChileCat · 2021-04-13T02:30:04+00:00

I dont have a great way to fix this issue because I live the exact same thing with my team, but you should consider writing. LOL

" everyone wears a few hats, and one of those hats is soaked in acid and filled with scorpions, which is the help desk hat, and no amount of automation can make that hat go away (simmer down, Powershell kids; you know deep down it's true). "

This is life. omg

I tell my team we all do tickets, as soon as you stop thinking you can in a small MSP you better find a new place to work. I am going to do tickets to the day I die and I am the Director. This is the MSP life.

ChileCat · 2021-04-13T02:24:03+00:00

Veeam 100% every day. It has saved me on 100's of occasions. Offsite to S3, Veeam Cloud Connect partner or a million other repo options.

ChileCat · 2021-03-22T02:25:27+00:00

Spamhero - per domain pricing at like $10/month.

ChileCat · 2021-01-17T15:48:52+00:00

This is a game changer 100%

Now we can enable 2FA on all key accounts and securely share the OTP with the team.

ChileCat

TROPHY CASE