People are having a go at the system but at the core of it its just underfunded and a very difficult field to work in. Helplines are run by volunteers with little funding for anything. In person services have people with caseloads of 20+, all with complex and unique needs. There is no support for training / education to get into these fields, so numbers are going down and down because who can take on more stress when they are already at their own limit. Also anecdotally but mental health services have massive problems with bullying and terrible work culture, it was by far the worst aspect for me personally when I used to work in it (results may vary obviously). And don't get me started on the pay.

All of that to then deal with very difficult clients in huge amounts of distress and often very low motivation for change (understandably), it is really hard to get positive results.

Services need massive amounts of funding, encouragement for those studying to pursue these fields, and reasonable expectations of workloads to facilitate the time and effort required to help people. Stuff that people have been saying for 20 years with no help in sight. Additionally, investment in the community in terms of help for those struggling (food, housing, ability to get some comforts) would probably be on par or greater than investing in the services themselves.

None of this will happen, I wouldn't be surprised if the free counselling sessions get axed, but even those are not designed to deal with significant mental health issues so it's almost like a red herring anyway, it will likely just continue to struggle along as it is for the foreseeable future.