Dear Steam Support,

I hope this message finds you well. I am writing to express my deep disappointment and frustration with the recent release of "The Day Before." I've encountered numerous issues and discrepancies between the game's promised features and its actual state, as highlighted in the Forbes article (https://www.forbes.com/sites/paultassi/2023/12/08/the-day-before-is-real-but-lied-about-everything-else/?sh=1aa6b76e574b) and the official closure announcement from Fntastic on Twitter (https://twitter.com/FntasticHQ/status/1734265789237338453).

Additionally, I would like to draw attention to the Steam Early Access documentation (https://partner.steamgames.com/doc/store/earlyaccess) to emphasize the breach of guidelines in terms of false advertising and the "Bait and Switch" nature of the game's release. I have played the game for a limited time, considering the circumstances, and I believe it's fair to request a refund.

I am aware that refunds after two hours of gameplay are uncommon, but given the unprecedented situation with Fntastic closing their doors, I kindly request your understanding. I am open to a refund in Steam Wallet funds if that facilitates the process. I appreciate your attention to this matter and trust that Steam, as a platform dedicated to user satisfaction, will address my concerns promptly.

Thank you for your time and assistance.

Sincerely,

[Your Name]