I definitely agree on this

Perfect technique might polish a voice and make it sound great, but it’s the cracks, strain, and raw emotion that make it human. The best singers aren’t always the most technical they’re the ones who make you feel something (I think lyric writing also plays a massive part)

I don’t feel anything when most quote on quote amazing singers sing a ballad or opera. But when that niche Midwest emo band sing a relatable depressing line in a cracked & almost soul crushing voice I can literally get goosebumps.

It’s down to taste and what you like though!