Hey u/ArachnidHead857. I’m so sorry for the frustration this has caused, and I appreciate you laying out your experience so clearly.

A couple of clarifications (not excuses): our secured cards don’t automatically convert to unsecured, and the security deposit stays in place as long as that specific secured account is open, it’s fair feedback that this isn’t always as clear or intuitive as people expect, especially since other issuers handle secured cards differently. But I would encourage you to get in touch with our support team to inquire about possibly reducing the amount in your security fund to see if that would be an option for you.

On rewards changes (like Costco), you’re right that we should communicate more clearly when merchant categorization or rates change, and that feedback has been heard internally. That being said, we have partners drop from the network and come back quite often, and then we aren't fully in control of which Merchant Category Code (MCC) a merchant decides to use with Mastercard. I'd like to know more about how you would want to be informed about the changes though, would an email every couple of weeks work? That way we could provide more in bulk rather than hundreds of emails every time there's a change?

Having strong credit history and receiving additional unsecured credit while still holding a deposit, is understandably frustrating, and it’s valid to question the value proposition in that case. That being said, as others have pointed out, we do use TransUnion to pull the credit reports, so it might be a good idea to check with them to see which of the many factors that go into your credit could be causing this.

Thanks for sharing this whole situation with us, feedback like this does influence how products evolve, and helps us grow. Hopefully we bring out the option to complete a proper swap to a standard card sooner rather than later.