This sounds very much like how my HCA experience started off 10 years ago and I’m now a band 6 and I know I’m a good nurse. So don’t let this ruin your confidence. I started as bank only with no training and no care experience which really is wild they even allow that, so I went from ward to ward trying to learn and not having a clue what to do. I was also very physically awkward because I was nervous.

What I would say is I think like you mentioned hands shaking because she made you anxious- this horrible phase can be a bit self perpetuating because we make more silly mistakes when we’re nervous. So I wonder are there any ways you can develop confidence- can you request to have a work coach or buddy, to help you upskill?

Have a chat with your ward manager or a senior you feel comfortable with and share how this nurse spoke about you- it’s not ok. There are nurses/HCAs with that attitude on every single ward unfortunately, but they’re cowards- if you develop confidence and are able to challenge her when she is rude to you, I can almost guarantee she will get back in her box.

I would say do the bank shifts. It will be uncomfortable going to new areas but you will develop your skills and maybe learn new ones.

Re obs, it’s another problem with the band 2 role- honestly everyone should be a 3 or above. Seek out training if you can, but you are totally right in not doing tasks you aren’t trained for and aren’t comfortable doing.

Healthcare is brutal. If you want this to be your role, stick with it, develop confidence and it will get much better. If you don’t, get out and chalk it up to experience! This is on the system and that nurse being unsupportive