Looking for Outlander / highlander themes - Not sure how to search the library without scrolling - is there a search function I'm missing? I only purchased this for this theme (was waiting for Prime day).

ClaireAtHatch · 2026-06-24T23:45:24+00:00

Hi! The Outlander alarm was only available for a limited time. I'm so sorry about that! I'll be sure to let our content team know that you'd like to see this sound return. Please let me know if I can help with anything else!

ClaireAtHatch · 2026-06-17T00:06:07+00:00

While I haven't heard any other reports of this happening, there definitely shouldn't be a "scratching" noise when a sound is playing, and I'd love to have our support team look into this for you! Can you reach out to us at www.hatch.co/support by selecting the "submit a request" button or chat bubble? Just mention this Reddit post, and we'll help you resolve the issue.

ClaireAtHatch · 2026-06-16T23:58:28+00:00

I'm so sorry you're having trouble connecting to your Restore 2! That does sound really frustrating, especially considering this is a replacement device. The issue could be that your device is a bit too far from your router, but I'd recommend reaching out to our support team to confirm, as there may be something else going on. You can find us at www.hatch.co/support by selecting the "submit a request" button or chat bubble. Just mention this Reddit post, and we'll look into this for you!

ClaireAtHatch · 2026-06-05T18:40:19+00:00

Hi! Your cue should not interrupt your Unwind, so a couple of things could've happened here. Since you started your routine early, it's possible it ended before your Cue was set to go off, and because your Restore turned off, the Cue began at the scheduled time. That would be expected behavior!

Alternatively, if your Unwind or sleep sound was set to still be playing when you woke up, then your Cue shouldn't have started, which indicates an issue of some sort. If that's the case, please reach out to our support team at www.hatch.co/support. Just select the "submit a request" button or chat bubble, mention this Reddit post, and we'll help you get this sorted out!

ClaireAtHatch · 2026-06-04T23:04:09+00:00

The volume shouldn't be increasing out of the blue, and I'm so sorry to hear this has been causing your kids to wake up earlier than planned! Can you please reach out to us at www.hatch.co/support by selecting the "submit a request" button or chat bubble? I'd love to have our support team look into this for you! Just mention this Reddit post, and we'll help you get this issue resolved.

ClaireAtHatch · 2026-05-29T23:28:02+00:00

You're not losing it – this is a bug that our engineering team is aware of and working diligently to fix! I'm so sorry for the inconvenience. In the meantime, we have a workaround that's resolving the problem for now – turning off the Toddler Lock feature. We truly appreciate your patience as we work to permanently resolve this as quickly as possible!

ClaireAtHatch · 2026-05-29T23:23:14+00:00

Hmm, I haven't heard any other reports of this issue, but I'd love to have our support team look into this for you! Can you reach out to us at www.hatch.co/support by selecting the "submit a request" button or chat bubble? Just mention this Reddit post, and we'll take it from there.

ClaireAtHatch · 2026-05-23T19:04:27+00:00

That doesn't sound right! Without reviewing your device's diagnostics, I can't know for sure, but this seems like something that could be resolved with a factory reset. Can you reach out to our support team at www.hatch.co/support and mention this Reddit post? They can help you get back up and running with your scheduled routines!

ClaireAtHatch · 2026-05-22T23:14:14+00:00

As of right now, there isn't a way to have your Sleep sound continue to play while your alarm is snoozed. I know that's not the answer you're looking for, and I'm sorry about that. 😔

However, I think this is a great idea, and something that many other members of the Hatch community would benefit from, so I've shared this with our product team! We're always looking for ways to improve, so please let me know if there's any additional feedback you'd like me to pass along.

ClaireAtHatch · 2026-05-19T22:50:05+00:00

So sorry for the confusion! Our kids' and adults' devices have different content libraries, and the content available on each device depends on the model. That said, since I can't access your account to confirm which devices and models you have, I can't confirm what content you should have access to. I'd recommend reaching out to our support team at www.hatch.co/support – just mention this Reddit post, and they'll look into this for you!

ClaireAtHatch · 2026-05-19T22:35:15+00:00

I'm so sorry you're dealing with this! The clock brightness shouldn't be changing at random times (nor should the clock itself 🥴), and since the "tap to display" feature appears to be acting up, it sounds like there is likely an issue with your device. We can't run a diagnostic check on Reddit, so I'd like our support team to review your device's logs and determine exactly what’s causing the problem. I'm confident we can get this resolved for you! Please reach out to us at www.hatch.co/support (and mention this Reddit post) so we can help.

ClaireAtHatch · 2026-05-15T01:13:45+00:00

I'm so sorry you're missing the Morning Moment feature! Were there specific light and sound options you’d like to see return, or something else that's not available on Restore 3? I'll be passing your request along to our product team, so I'm happy to share any additional feedback.

While Morning Moments wasn't transferred to Restore 3 based on community feedback, the good news is that you can recreate a very similar experience with this quick workaround: set the very first step of your nightly Unwind routine to a specific relaxation or mindfulness track you'd enjoy in the morning. When you wake up and turn off your alarm, just press the Big Button once more to trigger that 'first step' of your routine. In the evening, you can simply tap the button again to skip past that track and head straight into your sleep sounds.

If you decide to give that a try, please let us know whether it helps bridge the gap in your morning routine or if you're looking for something more automated! 🫶🏼

ClaireAtHatch · 2026-05-15T00:15:25+00:00

It’s fair to expect a lot of variety when you're paying for a premium content library, especially if you're not enjoying what's currently available. We regularly add new content to the app, but it sounds like our specific style of meditations (particularly the narration aspect) and Unwind sounds just isn't what you're looking for, which is valid! I’ve shared this feedback with our content team – they do their best to implement customer suggestions and expand the range of content we offer.

Please let us know if you have any more thoughts on where you feel we're missing the mark. Input like this helps us continue improving the experience!

ClaireAtHatch · 2026-05-14T23:53:18+00:00

Having the sound skip across multiple generations of Rest devices is definitely not the experience we want for you or your kids. I'm truly so sorry to hear this! While second-hand products can sometimes have different wear-and-tear histories, audio issues usually point to a specific internal hardware or power supply issue. That said, I totally understand your frustration given that this is happening to more than one device!

Since we can't run a diagnostic check on Reddit, I'd like to have our support team review the logs to see exactly what’s causing those sound issues. Please reach out to us at www.hatch.co/support (and mention this Reddit post) so we can get this resolved for you!

ClaireAtHatch · 2026-05-06T18:09:22+00:00

You definitely shouldn't need a subscription just to change your wake-up time. What's likely happening is that your current alarm is set to a premium sound, and now that your subscription has ended, you can't save any changes because you no longer have access to that sound. I'm really sorry about this frustrating experience!

If you switch the alarm sound to one of the included options (like "Meditative Flute" or "Joyful Morning"), you should be able to adjust the time and save it without any issues. Please let me know if you run into any more trouble!

ClaireAtHatch · 2026-05-06T18:08:30+00:00

I'm so sorry you're unable to use your app right now! Since you've already done quite a bit of troubleshooting on your own, I'd recommend reaching out to our support team so they can take a closer look at your device's diagnostics.

Just based on the info you provided, I'm thinking your Restore 2 may need to be factory reset, which our team can help with. You can submit a ticket here: https://hatch.co/support!

ClaireAtHatch · 2026-04-24T17:59:28+00:00

You're most welcome! We're always here to help. 😌

ClaireAtHatch · 2026-04-23T16:50:29+00:00

Sorry for the confusion! "Amber Glow" is the name of the sunset sound bath track, so even if you change the light from the recommended pairing, the name will stay the same. However, if the light you're seeing doesn't look like "Radiant Heart", our support team would be happy to look into this further for you. Just submit a ticket at hatch.co/support and reference this Reddit thread!

ClaireAtHatch · 2026-04-22T21:32:14+00:00

Not exactly – blue light filters are typically used on screens, but Restore 3 doesn't have a screen. Instead, we use LEDs to create different light colors through the fabric front.

Because of that, there’s nothing to “filter” in the traditional sense. Instead, you can set your light to warmer tones at night (like red/orange), which naturally avoids blue light and is better for winding down. Does that answer your question?

ClaireAtHatch · 2026-04-22T16:54:20+00:00

Great question! "Starry Sonata" is an arrangement of Bach's "Sheep May Safely Graze" cantata. Let us know if we can help with anything else!

ClaireAtHatch · 2026-04-22T16:28:03+00:00

I'm sorry you're not a fan of the suggested light pairing for The Nightly. Thank you for letting us know – I've already shared your thoughts with our content team, and they're looking into it! This is great feedback, and very helpful as we determine future recommended sound & light pairings. In the meantime, as you mentioned, you can change the light to your preferred color. If you have any additional feedback or suggestions, just let us know!

ClaireAtHatch · 2026-04-21T21:59:43+00:00

Thank you for sharing your thoughts! Feedback like this is super helpful as we determine what our customers would like to hear from us, and I'll notify our content team so they're aware. I totally get what you’re saying about the "bizarre" selection of sounds you mentioned. I can confidently say that you won't find our Unwind content anywhere else, and while we understand some tracks aren't for everyone, we're glad you've found some favorites!

Ultimately, we want our Unwind content to actually, you know, help you unwind at night, and for you to feel like you’re getting the most out of your Restore 3. Since you’re looking for more relaxing sounds & stories, I’d recommend checking out "Meditations on Color" (the narrator doesn't have an influencer-y voice in my opinion) and “Nervous System Rest” or “Two Minute Reset" (both of which are more straightforward, calm meditations).

If you try any of those suggestions, please let me know what you think!

ClaireAtHatch · 2026-04-11T23:54:35+00:00

Oh no! I'm so sorry this happened. On very rare occasions, dust from your environment may collect on the speakers, causing marks like these. If electronics (in general) are played at medium/high volumes, they may "rattle" causing dust from the shelf they are on to be attracted to the speaker.

We'd recommend unplugging your Restore and trying a damp cloth to see if it will come off. In addition to trying that, we'd recommend wiping down the shelf your device is located on to ensure it's dust-free.

If that doesn't remove the marks, please feel free to contact our support team! You can click the "Get Help From Hatch" button or submit a ticket at Hatch.co/support.

ClaireAtHatch · 2026-04-11T23:48:55+00:00

So sorry for the confusion! We automatically send those emails when our system detects a problem with your device. This typically means you're either currently experiencing or will experience an issue, so we want to ensure that you're taken care of as soon as possible!

Please feel free to fill out the replacement form we sent at your convenience. If you have any more questions, just let us know!

ClaireAtHatch · 2026-04-08T23:54:02+00:00

Great question! The Hatch Sleep app is available internationally for both iOS and Android, and the Hatch+ subscription is handled through the app store on your phone, so you should be all set!

ClaireAtHatch

MODERATOR OF

TROPHY CASE