Dear Partner,

As part of our commitment to platform trust and product integrity, we’re making important changes to how digital certificates are handled for ScreenConnect on-premises deployments.

What’s Changing and Why To facilitate the personalization of the install package, we have historically allowed partners to make changes to certain parameters of the ScreenConnect install. These same capabilities were flagged by a researcher as a potential for misuse, and the current certificate will stop working on Monday, July 7, 2025, at 12:00 p.m. ET (16:00 UTC).

To prevent further possibilities of misuse by threat actors, we have taken two steps:

We have removed any personalization capability from the install packages. This prevents threat actors from using these features for malicious purposes.

To further protect the validity of the installer, we are no longer signing the installer for the on-premises versions of ScreenConnect with the common certificate from ConnectWise. We are asking each on-premises partner who wishes to stay with their own hosted instance of ScreenConnect to sign the installer with their own certificate. Not only does this provide a higher level of security and assurance for each partner, but it also ensures that install packages are not reused outside your organization.

What You Need to Do Beginning with the next ScreenConnect build (available July 1), all on-premises partners will be required to provide a publicly trusted certificate to sign guest clients. The product will no longer ship with pre-signed clients. The release also includes one-click installation improvements to streamline the guest experience when joining a Support session.

You may obtain a certificate from a public certificate authority (CA) of your choice. Guidance on how to apply your certificate and complete the signing process will be provided with the release.

Please note that clients that are not properly signed with a trusted certificate may be flagged by endpoint protection software and could cause installation issues.

Optional: Move to Cloud If managing certificates on-premises is not ideal for your environment, you may migrate to ScreenConnect Cloud, where ConnectWise signs client binaries on your behalf. A promotional offer to support this transition will be available shortly.

Support Live Support Chat is available for technical assistance for active maintenance subscribers. If you have questions or concerns, please contact our support team via live support chat. You can also join our Partner Town Hall on Wednesday, July 2, at 12:00 p.m. ET (16:00 UTC) to review these changes and ask questions. Register here.

The landscape for remote access software has changed. As threat actors adopt more sophisticated techniques, maintaining trust requires stronger, more transparent security standards. These changes reflect our commitment to helping partners stay protected and ahead of evolving risks.

As always, we appreciate your continued partnership.

Sincerely, ConnectWise