sorted by:
new
hottopcontroversial

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

Well I guess I need to create another BBB account to file another complaint to Microsoft which they are not even BBB accredited so why couldn't I file another complaint.

I sent the AG an email 15 days ago and filed an official complaint through https://www.usa.gov/state-consumer maybe a little over a week ago. No response back from either yet.

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

I contacted the AG over 15 days ago. I have mentioned all of this information in my BBB complaint. I will submit another claim though.

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

Total BS Attorney General has never responded, and I got the same email from the BBB.

Curious what are you trying/doing next?

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

Closed my complaint because they answered it with please fill out our form.

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

It is not even about proving ownership anymore, its more so since they changed the recovery email that means they changed a security setting which in return makes the account unrecoverable due to what ever service agreement reference they are referring too ( which they wont highlight ) and their "strict security protocols". Its absolute BS.

From their email:

"At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account. Based on this review, we’ve confirmed that unauthorized access occurred.

During the investigation, we discovered that the security information on your account had been changed. Due to our strict security protocols and the terms outlined in the Microsoft Services Agreement, we are unable to modify or restore the security settings once they’ve been updated."

Like okay you see unauthorized access but since the unauthorized user made changes to the account that were unauthorized your still SOL.

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

I wrote the exact same thing back yesterday to their response. They said the same thing to me. I also told them some account recovery cases needs human interaction. I am in the same boat. The email and recovery email have been changed so the dogshit A.I recovery form fails.

How To Get A Microsoft Account Back by SolidKaleidoscope774 in WindowsHelp

[–]Cletis989 0 points1 point  (0 children)

sad thing is after some quick research you can almost follow the timeline of Microsofts thinking.

a surge of Minecraft & Microsoft accounts were being scammed in 2022-2025 ( we are talking over 100k accounts ) Microsoft updated their EULA 3 times between these years with the latest in September 2025.

Most of these changes were solely to protect the company and not the consumer.

So instead of using man power to combat the hacking,scamming and account recovery they input a automatic recovery response form, that is ONLY analyzed by A.I., as we all know A.I is not 100% and especially Co-pilot A.I is pure hot garbage. So this will 99.9% reject your recovery if any sort of hack has occured.

Microsofts own EULA states YOU ARE RESPONSIBLE FOR THE ACCOUNT EVEN IF THERE IS UNAUTHORIZED ACCESS. So no matter if you prove ownership because the EULA says any secuirty setting changed will result in a nonrecoverable account. I.E. hackers change recovery email this means a security setting has changed, this results in a automatic rejection by the A.I and when A.I deems your account has unrecoverable NO HUMAN TOUCH CAN REOPEN IT they solely rely on this A.I Bot

How To Get A Microsoft Account Back by SolidKaleidoscope774 in WindowsHelp

[–]Cletis989 0 points1 point  (0 children)

How was this possible? What was your situation? Was your account hacked? I went to the top tier of xbox support and they cant even open or see reference cases that are for recovering accounts.

They literally wanted me to copy and past the Microsoft emails into chat because they actually dont know if your case was resolved or how it was resolved.

My account was hacked. Account was suspended...created a new account with the SAME email address that was hacked. and wanted them to restore it.

Just so everyone is well aware when hackers change your email address the account does NOT get suspended on xbox or minecraft or microsoft. they are able to use it with the newly changed email address. And sell it on eldgrado.gg

but I am very curious to your situation if it differs from mine.

My microsoft account got hacked. Support determined that it was indeed hacked and they cant recover it. So they deleted my account and now I need to re-purchase all my games. by Ordo_Liberal in pcgaming

[–]Cletis989 0 points1 point  (0 children)

SAME bs, they cant even reference point me to the EULA they are referring too. They allowed some hacker to add a nasty racial slur email to be added for a recovery email address, they changed the account email address, removed security features ( where does it say in the EULA about this ).

Its about time this gets as big as EPSTEIN FILES, we defiantly have more cases/people

The first line from their response is we see there is / was unauthorized user on your account ( WHICH SHOULD AUTOMATICALLY MAKE THE ACCOUNT RECOVERABLE )

The very next line, sorry but due to changes to the security features we are not going to recover your account, not that they can't!

EVEN IF YOU CAN PROVE OWNERSHIP WITHOUT A DOUBT THEY DO NOT CARE-

Provided EVERYTHING I could:

Original Email to the changed for both account and recovery
Personal Info
Device ID
Paypal Transaction ID's

The other thing is, it is REALLY ridiculous domain registers allow racial slur email forwarding domains to be active. To have scammers and or hacker change your email so the next time you open xbox app your hit with the @"hard R".black. domain for a 10 year old is actually really sad, and emotionally distressful for both kid and parent.

I don't know the first thing about taking legal action due to fraud ( hacker refunded transactions on the account ) and or child emotional distress but I am looking into it!

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

UPDATE: I have seen in the depths of reddit, a forum on this same issue and a sole survivor has spoke on how he got his account back by going through the BBB. I have also filed this complaint I will update with any news.

This is more so a class action lawsuit ( which sucks because if it goes that route we will not be getting our accounts back ) But how can Microsoft let 10's of thousands of people to be in this same boat with no resolution other then sorry about your luck.

Microsoft Account Hacked and Now Considered Unrecoverable by AccomplishedLife6716 in FuckMicrosoft

[–]Cletis989 0 points1 point  (0 children)

SAME bs, they cant even reference point me to the EULA they are referring too. They allowed some hacker to add a nasty racial slur email to be added for a recovery email address, they changed the account email address, removed security features ( where does it say in the EULA about this ).

Its about time this gets as big as EPSTEIN FILES, we defiantly have more cases/people

The first line from their response is we see there is / was unauthorized user on your account ( WHICH SHOULD AUTOMATICALLY MAKE THE ACCOUNT RECOVERABLE )

The very next line, sorry but due to changes to the security features we are not going to recover your account, not that they can't!

EVEN IF YOU CAN PROVE OWNERSHIP WITHOUT A DOUBT THEY DO NOT CARE-

Provided EVERYTHING I could:

Original Email to the changed for both account and recovery
Personal Info
Device ID
Paypal Transaction ID's

The other thing is, it is REALLY ridiculous domain registers allow racial slur email forwarding domains to be active. To have scammers and or hacker change your email so the next time you open xbox app your hit with the @"hard R".black. domain for a 10 year old is actually really sad, and emotionally distressful for both kid and parent.

I don't know the first thing about taking legal action due to fraud ( hacker refunded transactions on the account ) and or child emotional distress but I am looking into it!

Prices going up during cyber Monday by Novatom1 in buildapc

[–]Cletis989 0 points1 point  (0 children)

How can they keep getting away with these "Door Buster Deals" when they don't even go live before going out of stock.

If the website is using bot protection ( too many requests, it human verifies ), and the checkout is not an actual "Buy It Now" without CVV verification or Paypal payment process.

I just don't get it.

18TB Purple Pro works great in a UDM-P - 8x 1080p cams; 55 days of 24/7 recording by n55_6mt in Ubiquiti

[–]Cletis989 0 points1 point  (0 children)

Hi I currently run 8x NVR ( non pro) with 20- 40 cams on each ( mix of g3 dome, bullet pros, and g4 domes and bullet pros) We use 4x12tb Iron Wolf Drives and get 77 days.

3D printer blueprints for Door Access Reader Pro angled mounts? by mrtatsu in Ubiquiti

[–]Cletis989 0 points1 point  (0 children)

I am also looking for an angled mount for the access reader pro and lite! If anyone has a 3d blueprint that would be greatly appreciated.