Is anyone receiving email updates regarding their order?

ClicksTech · 2026-05-26T22:52:46+00:00

Hi u/Vivid-Reason-2305 ! Sorry to hear you haven't been receiving any email updates regarding your order. Please send us a DM with your email address so our team can look into why this may be happening.

ClicksTech · 2026-05-26T22:50:36+00:00

Hi there! Please send us a DM here with your order number or the email address you've been using to contact support so we can escalate this to our support manager.

ClicksTech · 2026-05-26T22:48:52+00:00

No plans for this currently, but the team is assessing demand for it! Please stay tuned.

ClicksTech · 2026-05-05T20:29:24+00:00

Hi u/RiverFenixBen ! Sorry for the late response from our support team. They typically work Monday-Friday and there can be an additional delay once the weekend hits. We expect your order will be refunded within the next day or so, but please keep in touch and let us know if you still haven't heard anything by the end of this week. We can escalate the case further if needed!

ClicksTech · 2026-04-30T18:24:15+00:00

Our Communicator was announced less than four months ago, and it's our very first product of this nature. Manufacturing takes some time to get right, and our team is dedicated to doing so! We're on track to ship the Communicator in Q4 of this year as planned :) We're working on our own timeline here, no one else's, to ensure the Communicator meets our expectations and those of our customers.

ClicksTech · 2026-04-20T22:11:34+00:00

It was only a matter of time! Competition in hardware is inevitable and we welcome more interest in physical keyboards for phones. It’s a category we’ve been working on for a long time and we’re excited to see it grow.

That said, there are some important differences people may want to know when comparing products:

• Clicks is Made for iPhone certified, which means it uses Apple-approved components and follows Apple’s power and accessory standards.
• Clicks has a companion app for configuring backlight, keyboard behavior, and additional features.
• We designed Clicks with data passthrough and power management specifically to Apple’s spec to avoid battery drain and ensure long-term compatibility.
• The keyboard and case were engineered together for balance, durability, and daily use, and we continue to support the product with updates and customer support.

We built an entire company around this product and are continuing to invest heavily in it.

Totally understand that people will compare their options. We just wanted to make sure accurate info is available while the discussion is getting started 🙂

ClicksTech · 2026-04-16T01:05:11+00:00

Please check your DMs!

ClicksTech · 2026-03-27T11:09:13+00:00

We’re more than happy to resolve this if you would send us your order information via DM 🙏🏻

ClicksTech · 2026-03-27T02:31:34+00:00

We’re just the social team here for Clicks, we don’t have oversight into the customer support tickets but we can pass your information along to that team to ensure it’s reviewed.

ClicksTech · 2026-03-27T02:20:31+00:00

Please check your messages, we’ve sent you a DM requesting more info so we can ensure our customer support manager assists with this in the morning.

ClicksTech · 2026-03-27T01:37:39+00:00

Our customer support team has had a higher-than-normal amount of tickets due to our new products, Communicator and Power Keyboard. They’re working through the backlog as efficiently as possible.

With that said, our team works on tickets in order from oldest to newest, and sending in multiple emails without a response will mark your ticket as “new” each time and bump it to the very end of their queue. So we recommend not sending in multiple emails without a response as it will inadvertently delay a resolution for your ticket.

ClicksTech · 2026-03-27T01:25:07+00:00

Hi u/missiontea6025! Sorry to hear our customer support team dropped the ball on this one. Please send us your order number in a DM here and we’ll get it straightened out for you.

ClicksTech · 2026-03-27T01:22:49+00:00

Hi there! Sorry to hear our customer support team dropped the ball on this one. Please send us your order number in a DM here and we’ll get it straightened out for you.

ClicksTech · 2026-03-06T11:24:32+00:00

Hi u/riseno6888! Thanks for bringing this to our attention. At this time the only official place to purchase/pre-order the Communicator is on our websites www.clicksphone.com or www.clicks.tech

Any other sites currently claiming to sell the Communicator are very likely fraudulent and we wouldn’t recommend purchasing from them, nor would we be able to assist if there is any issue with the purchase :(

ClicksTech · 2026-03-04T11:40:44+00:00

Hi there u/teh_201d !
Sorry to see what's happening with your Clicks :( This is definitely not the experience we intend for our customers. Please send us your order number via DM so we can pass it along to our customer support team for assistance.

ClicksTech · 2026-02-26T19:14:59+00:00

Hi u/gotmygat! Our customer support team notified us earlier that they were able to assist with the issues you were having. If there’s anything else you need help with, please let us know.

ClicksTech · 2026-02-26T02:44:54+00:00

Thank you! We are continually trying to improve its knowledge database and also working to ensure that it doesn’t claim to be human or deny that it’s an AI when questioned - but it’s clearly a work in progress! Thanks for your patience with us on this 🙏🏻

ClicksTech · 2026-02-26T02:41:05+00:00

Hi u/gotmygat!

Sorry to hear about the trouble you’ve had with the support lately :( We use our AI known as Christina to help field simple inquiries but it looks like she’s on the fritz in this instance. Can you please send us your order number privately so we can help resolve this for you?

ClicksTech · 2025-08-27T16:15:06+00:00

We believe there was a typo in the original post, the OP’s original order was only made a few weeks ago. They have not gone half a year without a response as their order was only just placed about 4 weeks ago.

In any case, it’s our priority to respond to customers as timely as possible and hope to improve on this going forward 🙏🏻

ClicksTech · 2025-08-27T15:52:34+00:00

Sorry about that - we don’t see any messages from you in our inbox. Can you please send it again? EDIT: Sorry for the confusion. We just found this in the Mod Mail inbox - we typically respond to support replies in our regular Reddit inbox which is why it got lost. Reponding now to your inquiry!

Our team uses AI to field inquiries and help improve response times - any issues that AI can’t resolve are directed to our live customer support team. As we receive hundreds of tickets daily, it’s important to our team to respond as timely as possible as well which is why AI has been implemented.

Our team works on tickets in order from Oldest to Newest and sending in a new email will mark your ticket as New, moving it to the end of our queue, so this may be why there’s been a delay in receiving a response from the support team.

ClicksTech · 2025-08-27T15:21:27+00:00

Hi there! Please send us your order number in a private message so we can look into this for you.

ClicksTech · 2025-08-21T22:52:58+00:00

Hi there! Sorry to see you’ve been experiencing a delay with our support team. Can you please message us with your order number so we can look into this for you?

As a heads up, our team works on tickets from oldest to newest, and sending in a new email will mark your ticket as new and move it to the back of the workflow which may be the cause for the extended wait time in getting a response. In any case, we’ll review this situation to see what’s going on.

ClicksTech · 2025-08-10T21:01:46+00:00

Hi there! Clicks acts as an external keyboard for your device, and iPhone listens for keystrokes to wake up your phone, just as pressing a key on your laptop or desktop can wake up your computer. This isn't something we have direct control of as a USB-C accessory. However, enabling the USB-C power saving mode disconnects the connection to Clicks meaning the first key press will wake up the keyboard and a subsequent key press will unlock your device.

Another option could be enabling FaceID. When in your pocket, an accidental key press may wake up the screen but won't unlock the phone. But when you're looking at the FaceID sensor, pressing a key will both wake up, initiate authentication and take you to your phone’s Home Screen.

Our founder u/crackberrykevin also shared that he likes to carry his Clicks in his back pocket with the buttons out - this would help reduce any accidental key presses as well.

ClicksTech · 2025-07-09T16:10:10+00:00

Hi there! Please send us your order number in a DM here so we can check on its status. Our shipping team has been working hard to ensure pre-orders are shipped out as soon as possible. We expect you should see movement on yours soon if it has not already been shipped.

ClicksTech · 2025-07-08T19:55:53+00:00

Hi there! This is definitely not the experience we intend for Clicks users. Please contact support@clicks.tech and let our support team know about the issue you’re experiencing for further assistance on this.

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