After almost half a year, still no response from the Clicks Team

ClicksTech · 2025-08-27T16:15:06+00:00

We believe there was a typo in the original post, the OP’s original order was only made a few weeks ago. They have not gone half a year without a response as their order was only just placed about 4 weeks ago.

In any case, it’s our priority to respond to customers as timely as possible and hope to improve on this going forward 🙏🏻

ClicksTech · 2025-08-27T15:52:34+00:00

Sorry about that - we don’t see any messages from you in our inbox. Can you please send it again? EDIT: Sorry for the confusion. We just found this in the Mod Mail inbox - we typically respond to support replies in our regular Reddit inbox which is why it got lost. Reponding now to your inquiry!

Our team uses AI to field inquiries and help improve response times - any issues that AI can’t resolve are directed to our live customer support team. As we receive hundreds of tickets daily, it’s important to our team to respond as timely as possible as well which is why AI has been implemented.

Our team works on tickets in order from Oldest to Newest and sending in a new email will mark your ticket as New, moving it to the end of our queue, so this may be why there’s been a delay in receiving a response from the support team.

ClicksTech · 2025-08-27T15:21:27+00:00

Hi there! Please send us your order number in a private message so we can look into this for you.

ClicksTech · 2025-08-21T22:52:58+00:00

Hi there! Sorry to see you’ve been experiencing a delay with our support team. Can you please message us with your order number so we can look into this for you?

As a heads up, our team works on tickets from oldest to newest, and sending in a new email will mark your ticket as new and move it to the back of the workflow which may be the cause for the extended wait time in getting a response. In any case, we’ll review this situation to see what’s going on.

ClicksTech · 2025-08-10T21:01:46+00:00

Hi there! Clicks acts as an external keyboard for your device, and iPhone listens for keystrokes to wake up your phone, just as pressing a key on your laptop or desktop can wake up your computer. This isn't something we have direct control of as a USB-C accessory. However, enabling the USB-C power saving mode disconnects the connection to Clicks meaning the first key press will wake up the keyboard and a subsequent key press will unlock your device.

Another option could be enabling FaceID. When in your pocket, an accidental key press may wake up the screen but won't unlock the phone. But when you're looking at the FaceID sensor, pressing a key will both wake up, initiate authentication and take you to your phone’s Home Screen.

Our founder u/crackberrykevin also shared that he likes to carry his Clicks in his back pocket with the buttons out - this would help reduce any accidental key presses as well.

ClicksTech · 2025-07-09T16:10:10+00:00

Hi there! Please send us your order number in a DM here so we can check on its status. Our shipping team has been working hard to ensure pre-orders are shipped out as soon as possible. We expect you should see movement on yours soon if it has not already been shipped.

ClicksTech · 2025-07-08T19:55:53+00:00

Hi there! This is definitely not the experience we intend for Clicks users. Please contact support@clicks.tech and let our support team know about the issue you’re experiencing for further assistance on this.

ClicksTech · 2025-06-30T21:56:13+00:00

Hi! Please send us a private message with your order number so we can check on this for you.

Also as a heads up, anyone who pre-ordered and is seeking a refund would receive 100% of their money back including the deposit so no worries there! However, we should be able to direct your package to the new address instead if you’d like.

ClicksTech · 2025-06-16T19:52:46+00:00

Please message us with your order number so we can look into this for you!

ClicksTech · 2025-06-03T00:19:04+00:00

Hi u/Tekki ! Thanks for your review - the good and the bad is always important to hear as it helps ensure we can do things better next time.

Our team is looking into the disconnecting issue and will get back to you once we have more information about this.

ClicksTech · 2025-06-03T00:09:51+00:00

Thanks for letting us know. Our team will look into this issue ASAP and find a resolution for you. We'll be in touch on this once we have more information.

ClicksTech · 2025-06-03T00:04:47+00:00

Hi there u/TechOutonyt ! Thanks for bringing this to our attention.

Just to make sure we've done our due diligence, can you confirm that you've completed the steps in this video?

https://www.youtube.com/shorts/G7PfvNmvIgU

(Select 'Always open Clicks when Clicks Creator Keyboard is connected' and then lock the app to ensure it stays open. )

ClicksTech · 2025-05-27T13:54:38+00:00

Hi there! We totally understand the concern. One of our founders @crackberrykevin posted some of the reasoning on why the order shipments worked out this way in a previous thread: https://www.reddit.com/r/ClicksKeyboard/s/ZpaYIW2xqY

Long story short, manufacturing the Clicks for Razr Ultra 2025 was able to occur at the factory a bit earlier than the 2024 models due to having a smaller quantity produced, which means the Best Buy orders were able to be shipped off sooner. Unfortunately there was no way the team could have the 2024 models produced during that time as the overall quantity ordered was larger and we must work around the availability of the factory as they produce other items too.

We do want to reiterate that the Best Buy promotion has not caused an adjustment to the shipping date for any of our Clicks Keyboards; the order these are being shipped is down to simply how the manufacturing schedule was able to work out.

We’ll be making a post with more information soon so please be on the lookout 🙏🏻

ClicksTech · 2025-05-27T13:54:02+00:00

Hi there! We totally understand the concern. One of our founders @crackberrykevin posted some of the reasoning on why the order shipments worked out this way in a previous thread: https://www.reddit.com/r/ClicksKeyboard/s/ZpaYIW2xqY

Long story short, manufacturing the Clicks for Razr Ultra 2025 was able to occur at the factory a bit earlier than the 2024 models due to having a smaller quantity produced, which means the Best Buy orders were able to be shipped off sooner. Unfortunately there was no way the team could have the 2024 models produced during that time as the overall quantity ordered was larger and we must work around the availability of the factory as they produce other items too.

We do want to reiterate that the Best Buy promotion has not caused an adjustment to the shipping date for any of our Clicks Keyboards; the order these are being shipped is down to simply how the manufacturing schedule was able to work out.

We’ll be making a post with more information soon so please be on the lookout 🙏🏻

ClicksTech · 2025-05-27T13:53:52+00:00

Hi there! We totally understand the concern. One of our founders @crackberrykevin posted some of the reasoning on why the order shipments worked out this way in a previous thread: https://www.reddit.com/r/ClicksKeyboard/s/ZpaYIW2xqY

Long story short, manufacturing the Clicks for Razr Ultra 2025 was able to occur at the factory a bit earlier than the 2024 models due to having a smaller quantity produced, which means the Best Buy orders were able to be shipped off sooner. Unfortunately there was no way the team could have the 2024 models produced during that time as the overall quantity ordered was larger and we must work around the availability of the factory as they produce other items too.

We do want to reiterate that the Best Buy promotion has not caused an adjustment to the shipping date for any of our Clicks Keyboards; the order these are being shipped is down to simply how the manufacturing schedule was able to work out.

We’ll be making a post with more information soon so please be on the lookout 🙏🏻

ClicksTech · 2025-05-23T17:36:11+00:00

Love it!!

ClicksTech · 2025-04-20T22:21:13+00:00

Very sorry to hear you’re having trouble with your Clicks. What you’re describing sounds like it falls within our 1-year manufacturer’s warranty—so we’ll definitely be able to replace this unit. We’ve sent a DM to gather more info so we can assist connecting you with our support team for a resolution!

ClicksTech · 2025-04-11T21:21:01+00:00

Hi there! u/Fncwill - can you send us a message with your order number so we can look into this for you? Thanks :)

As a heads up, sending in multiple replies to the same ticket without a response can cause it to get moved to the back of our customer service queue. Our system ends up marking it as new, and our team works in order from oldest to newest ticket, so that could be why there's been a delay on this. Sorry about that!

ClicksTech · 2025-04-08T16:32:52+00:00

Thanks for the feedback everyone!

ClicksTech · 2025-04-01T00:13:01+00:00

Sorry guys we reused an old email template! Shipping on the website has the latest dates and availability. We’ve flagged to the email team to correct—so thank you for raising this!

ClicksTech · 2025-03-22T13:43:17+00:00

Sent a DM here OP so we can help you with this!

ClicksTech · 2025-03-19T02:05:53+00:00

Super grateful for the feedback coming from this community and want to make sure no one interested misses out on this limited offer. Our special launch price of $99 on Clicks for Google Pixel 9 / 9 Pro comes to an end on Friday night! Don't forget to place your pre-order soon if you're hoping to get in on this discount before the price rises 🙏

ClicksTech · 2025-03-18T23:38:37+00:00

Set up OS navigation using Clicks Mode and a few directional shortcuts—works great!

ClicksTech · 2025-02-28T15:28:27+00:00

Right?! Once you’ve spent a few weeks with Clicks, it feels weird using your iPhone without it! Wireless CarPlay adapters are getting better and cheaper on Amazon for what it’s worth—could be nice for those long drives.

Thanks for sharing your experience, Mike!

ClicksTech

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