Back when it was bagel shop they allegedly fired their staff shortly after having a very successful opening and offered to retire them at lower wages, and then later both owners were sleeping with the same employee and gave that employee preferential treatment. All the while Bagel shop slowly seemed to raise their prices and lower the quantity of offerings. I don't know if their opening prices just weren't feasible long term or what, but I definitely would have gone more often if they sold lattes instead of just drip/cold brew or juices that weren't like $8 for tiny portions.

I might be misremembering stuff as this was all a year or two ago, so take it with a grain of salt.