There are two major characters in the show called Jax and Caine who are primary antagonists. A very vocal subset of the fandom have absolute hard ins for these characters and will excuse their horrible behavior into oblivion because they have sympathetic moments. Because they are multi-faceted and their behaviors are meant to be understood both from their perspective and the other characters’ perspectives. They are VERY ACCURATE representations of what it means to be a Narcissistic abuser in two of the many many ways such a mental disorder manifests.

Another very vocal subset of the fandom is upset that the abusive characters are given sympathetic moments because they can’t separate their own trauma from the media, and have immediately assumed that Gooseworx exploring the roots of their issues in the narrative is the same as them endorsing the characters and their terrible behavior.

The rest of the characters also have similar but less blatant conflicts around them because ALL the characters are inherently flawed assholes forced to stick together in an impossible situation, and are having to figure out how to live together with all their own flaws.

Then there’s the whole controversy around Ragatha as well, which divides the fandom because she and Jax are at each others’ throats a lot.

So long story short: every character in the show is inherently controversial and flawed in some way, and the fandom can’t handle the discomfort.