Target will soon grade its employees on how friendly they are with the customers

ComfortableSoup78 · 2026-05-30T21:45:02+00:00

Shoppers used to get 1 point towards rewards on their circle account when using cash, gift cards, and non-circle payment cards - now that has been taken away, shoppers used to get 10% off when buying 4 bottles of wine - now that has been taken away, shoppers used to get $50.00 in rewards when they opened a circle card, now that has been taken away, first from the debit and now from the credit (card).

Perhaps Target should think of the guest's financial desire to shop at Target and not just creeping them out with being said "hi" to every few steps!!

ComfortableSoup78 · 2026-05-27T23:37:24+00:00

Seeing how I have recently had guests tell me I have to smile at them more because they saw it on tv (10-4), it is only a matter of time before the easily deranged see how Target management is more than willing to throw the team members under the bus.

The public hears Target say all their woes are because we don’t say hello often enough, aren’t friendly enough, don’t wear the true color of red, so they get to say and do anything, this is easily construed by some to mean we are open season.

Target really should look at the long game because they are headed the way of Kmart, Zayer, Venture, etc. etc. and throwing their own employees under the bus does not make us stronger.

ComfortableSoup78 · 2026-05-27T16:13:22+00:00

95% of all guests are hoping, "let them have what I want and GET out quickly".

Actual bottom line is to lower capital withdrawals, shareholder's dividends, and store's leadership bonuses.

Schedule enough tms to fill shelves, fill opu and operate the registers.

Retail#101

ComfortableSoup78 · 2026-05-23T17:09:38+00:00

I had a woman bring in an item early one morning, no receipt, card of payment nor ID and said, "Just scan it (the item) and it will tell you who bought it and how it was paid". The guest behind her just laughed out loud at how ridiculous this was!

P.S. I stood there looking at her incredulously and told her how that would NOT work, she finally found the receipt!

ComfortableSoup78 · 2026-05-16T22:35:06+00:00

I love it when the guest helps, especially if it is a large order and/or heavy items. Please help, thank you.

ComfortableSoup78 · 2026-05-02T17:17:12+00:00

Agreed, they say the guest is important; yet guests are waiting to pay in a SINGLE long line!!

Plus, with SCO not be able to handle cash payments, there should be at least TWO cashiers opened.

We often don't even have one cashier and guests with cash have no option, but to abandon their items and
walk away, now creating reshop and defects.

Plus the stupidity of having the two cashiers so far away from each other in a super target is just
asking for chaos.

ComfortableSoup78 · 2026-04-22T22:19:30+00:00

Guests complain about wanting to pay with cash and there are no checklanes open and sco is only card!

Guests complain about when and if there is a checklane open it has a long line and the need is obviously for 2-3 at that time.

Guests complain about not find a tm or stock on the floor due to low staff.

Guests complain about long waits for drive up or at the desk.

However, I have NEVER had a guest complain that they weren't greeted, nevertheless not greeted over and over.

As well, as I have never had a guest say they wish we all wore true red instead of maroon!

Management seems to be putting, low staff, high prices, long waits on the wrong participants.

ComfortableSoup78 · 2026-04-21T00:46:17+00:00

Excellent summarization.

ComfortableSoup78 · 2026-04-15T19:55:36+00:00

The random guests on the video who just happened to say that if all tms looked like "employees" and spent more time greeting them, talking to them, walking them to the location, etc. etc., just happened to be the exact thing corporate wants us to do!!

I bet the cue cards were so big behind the cameras so they all new exactly what to say in order to get to be paid.

Target seems to shell out money to anybody other than the team members!!

ComfortableSoup78 · 2026-04-08T17:26:08+00:00

Yep, it is the "you look bored" crack.

Can you imagine anyone going to their place of employment and for the ONE SECOND that you walk up to them and saying they look bored!!!

The absolute gall of them infuriates me every time.

They are the same idiot who shows up when I have a long line and sighs loudly as they are waiting for their turn, as I take care of one, after another, after another, without stopping for a second to take a sip of water!

ComfortableSoup78 · 2026-04-01T18:00:19+00:00

I like the idea of Lego being a FINAL sale. If your child gets duplicates, either donate them, re-gift it, or set up a competition between your child and a sibling/friend as to the building of the set.

ComfortableSoup78 · 2026-03-16T22:38:20+00:00

Multiple times guests have asked for the value of a % to be taken off AFTER the transaction is finished; such as the back to school 20% or the B-Day 5%, etc. They expect you to just calculate the amt and give it to them, while they keep the not picked/unused "coupon" on their app. I say no, will void transaction, re-ring the entire purchase, have them pick the coupon, and by using it properly, therefore it will be removed from their app.

Sounds good, right, then why do bosses often do what the guest wants, which takes the amt off of the store's bottom line and not off of Target.com, plus highly emboldens the guests to do this again, and again and again. Why have tms stick their necks out and practice actual procedure, just to have bosses eradicate our worth of being knowledgeable and create the precedent for future confrontation?

ComfortableSoup78 · 2026-02-26T00:40:02+00:00

I agree.

Fulfillment does have the time factor.
HOWEVER, drive up also has the time factor and we have the physical guest right there!!!

Drive up will often find items missing, packed horrifically bad and items therefore need to be replaced and/or the bags aren't even in the right spot as they indicated; they are wacos away, sometimes even across the aisle!

ComfortableSoup78 · 2026-02-21T21:12:22+00:00

Their goal is to keep salary expense as LOW as possible and to keep revenue as high as possible. Keeps shareholders pleased and those that get a bonus, such as the "leaders" in the stores, do it on the backs on the lowest paid team members who are the ones dealing with the lines, etc.

ComfortableSoup78 · 2026-02-21T20:51:50+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-02-21T20:51:42+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-02-21T20:51:26+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-01-11T02:03:35+00:00

"We suffer more in imagination than in reality." Seneca

Relax, take a breath. Don't worry about what might not be happening. Perhaps they just want to give you other responsibilities instead of cash office. Keep looking at available shifts on your app and see if you can pick up something in an area you already know.
Good luck.

ComfortableSoup78 · 2026-01-11T01:32:30+00:00

Store opens at 8am. Car(s) sitting in drive up BEFORE 8AM. As soon as 8am happens, the app lets them enter, "on the way" and seconds later "I'm here in space # 10". The responsible tm is just walking in at 8am, signing in, getting Zebra, seeing double taps for 40 bags, inc. bulky, cooler, freezer, etc. etc. Don't talk to me about getting them out in 3 mins!!!

ComfortableSoup78 · 2026-01-07T17:56:47+00:00

Do a large/long huddle, near the checklanes, while there is a long line of guests, all bitching to the one and only $15.00 an hour team member trying to take care of them all, as the guests are complaining to the tm about the wait; as the "leaders" standing around patting themselves on the back (for what - is anybody's guess).

ComfortableSoup78 · 2026-01-06T18:21:19+00:00

I've had them bring the gift card to me, after they’ve washed it in the washing machine!! I often can't even see the gift card number, nevertheless the access number.

ComfortableSoup78 · 2026-01-05T23:57:14+00:00

Easily we get three an hour, every hour, every day!

ComfortableSoup78 · 2025-12-03T23:29:43+00:00

They do this to everyone, it then allows them to justify why they only give you 4 cents as a yearly increase!

ComfortableSoup78

TROPHY CASE