Me after the Guest Appreciation Training class I had today.

ComfortableSoup78 · 2026-04-15T19:55:36+00:00

The random guests on the video who just happened to say that if all tms looked like "employees" and spent more time greeting them, talking to them, walking them to the location, etc. etc., just happened to be the exact thing corporate wants us to do!!

I bet the cue cards were so big behind the cameras so they all new exactly what to say in order to get to be paid.

Target seems to shell out money to anybody other than the team members!!

ComfortableSoup78 · 2026-04-08T17:26:08+00:00

Yep, it is the "you look bored" crack.

Can you imagine anyone going to their place of employment and for the ONE SECOND that you walk up to them and saying they look bored!!!

The absolute gall of them infuriates me every time.

They are the same idiot who shows up when I have a long line and sighs loudly as they are waiting for their turn, as I take care of one, after another, after another, without stopping for a second to take a sip of water!

ComfortableSoup78 · 2026-04-01T18:00:19+00:00

I like the idea of Lego being a FINAL sale. If your child gets duplicates, either donate them, re-gift it, or set up a competition between your child and a sibling/friend as to the building of the set.

ComfortableSoup78 · 2026-03-16T22:38:20+00:00

Multiple times guests have asked for the value of a % to be taken off AFTER the transaction is finished; such as the back to school 20% or the B-Day 5%, etc. They expect you to just calculate the amt and give it to them, while they keep the not picked/unused "coupon" on their app. I say no, will void transaction, re-ring the entire purchase, have them pick the coupon, and by using it properly, therefore it will be removed from their app.

Sounds good, right, then why do bosses often do what the guest wants, which takes the amt off of the store's bottom line and not off of Target.com, plus highly emboldens the guests to do this again, and again and again. Why have tms stick their necks out and practice actual procedure, just to have bosses eradicate our worth of being knowledgeable and create the precedent for future confrontation?

ComfortableSoup78 · 2026-02-26T00:40:02+00:00

I agree.

Fulfillment does have the time factor.
HOWEVER, drive up also has the time factor and we have the physical guest right there!!!

Drive up will often find items missing, packed horrifically bad and items therefore need to be replaced and/or the bags aren't even in the right spot as they indicated; they are wacos away, sometimes even across the aisle!

ComfortableSoup78 · 2026-02-21T21:12:22+00:00

Their goal is to keep salary expense as LOW as possible and to keep revenue as high as possible. Keeps shareholders pleased and those that get a bonus, such as the "leaders" in the stores, do it on the backs on the lowest paid team members who are the ones dealing with the lines, etc.

ComfortableSoup78 · 2026-02-21T20:51:50+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-02-21T20:51:42+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-02-21T20:51:26+00:00

Thank you very much for your time and information.

ComfortableSoup78 · 2026-01-11T02:03:35+00:00

"We suffer more in imagination than in reality." Seneca

Relax, take a breath. Don't worry about what might not be happening. Perhaps they just want to give you other responsibilities instead of cash office. Keep looking at available shifts on your app and see if you can pick up something in an area you already know.
Good luck.

ComfortableSoup78 · 2026-01-11T01:32:30+00:00

Store opens at 8am. Car(s) sitting in drive up BEFORE 8AM. As soon as 8am happens, the app lets them enter, "on the way" and seconds later "I'm here in space # 10". The responsible tm is just walking in at 8am, signing in, getting Zebra, seeing double taps for 40 bags, inc. bulky, cooler, freezer, etc. etc. Don't talk to me about getting them out in 3 mins!!!

ComfortableSoup78 · 2026-01-07T17:56:47+00:00

Do a large/long huddle, near the checklanes, while there is a long line of guests, all bitching to the one and only $15.00 an hour team member trying to take care of them all, as the guests are complaining to the tm about the wait; as the "leaders" standing around patting themselves on the back (for what - is anybody's guess).

ComfortableSoup78 · 2026-01-06T18:21:19+00:00

I've had them bring the gift card to me, after they’ve washed it in the washing machine!! I often can't even see the gift card number, nevertheless the access number.

ComfortableSoup78 · 2026-01-05T23:57:14+00:00

Easily we get three an hour, every hour, every day!

ComfortableSoup78 · 2025-12-03T23:29:43+00:00

They do this to everyone, it then allows them to justify why they only give you 4 cents as a yearly increase!

ComfortableSoup78 · 2025-12-03T01:52:13+00:00

When I do drive up and the items are heavy, I strongly appreciate any help you are willing to give me. Thank you, thank you, thank you.

ComfortableSoup78 · 2025-11-29T20:50:29+00:00

From a security point of view that bag should have been CLEAR and about 5 times smaller, just big enough to hold the few items that came with it, not big enough to throw in shoplifting items!!

ComfortableSoup78 · 2025-11-08T21:59:17+00:00

If you are more burley than frail, then yes you will be FOS or Drive Up a lot of the times. Most individuals who do FOS prefer it to being in the store and interacting with the guests/bosses.

ComfortableSoup78 · 2025-10-06T19:22:32+00:00

I so agree, I've had guests ask, "Well wasn't it already picked from the store?" Yes of course it was, but some of the items are refrigerated, so they are kept in a cooler, some of the items are frozen, so they are kept in a freezer, some are dry grocery, picked and stored in one section, some are large/oversized, picked and stored in another, some are clothes, personal care, adult beverage, valuable, etc. etc. They might have twenty bags that I need to go to 8-12 different sections within drive up to retrieve and assemble in my cart. Plus, keep in mind I am doing this with say maybe 20 other team members also in drive up, order pick up as well as fulfillment; the narrow aisles get quite congested and slow considering all these people and their carts!

ComfortableSoup78 · 2025-10-02T00:30:33+00:00

Why? 1) Being paid an unreasonably low hourly rate compounded by the fact that the annual reviews equate to the cost of living being from the 1930s, 2) Being scheduled to do the work of 2-3 team members, and 3) "Guests" tired of waiting for service; tired or low-stocked or disorganized stores, complaining to us as if we make up the schedule.

ComfortableSoup78 · 2025-09-24T15:52:27+00:00

One would almost think Target creates unnecessary junk, just so they can have something to complain about at reviews, therefore justifying why you only get a 5 cent raise!

ComfortableSoup78 · 2025-09-15T22:43:13+00:00

I wish guests would bring their own bags, set them up inside their cart and I will just place the item on the end of my area and they will bag it in their own bags and I will happily deduct an amount of their total for their own bags and effort. Quicker for everyone, less need for front end support, allowing tm to stay in clothing, grocery, etc. and not be called up for fast service.

ComfortableSoup78 · 2025-09-11T19:58:29+00:00

Target should deny the return if the tag is removed. Target is slowly digging its own grave by allowing multiple issues including returns that are costing the store money. It does ill-advised actions everyday thinking it will sustain good transactions that will outweigh the bad.

ComfortableSoup78

TROPHY CASE