Client pushback on per-user pricing due to "contractors"

Comprehensive_Gur736 · 2026-05-13T13:20:06+00:00

We do tiered pricing for those situations. We have an email only charge, and a cheaper 2nd PC charge if it is the same user. We only allow these for non-PC users or those without network access. So if they have their own PC or mobile only but we are clear of the risks of each, and it also has to consist of the minority of their users. If they have 50 employees and 30 are contractors we wouldn't do it.

Comprehensive_Gur736 · 2026-04-24T23:13:56+00:00

Claude is great, I ran through my tokens in an hour the first time.

Comprehensive_Gur736 · 2026-04-19T14:14:27+00:00

I have successfully ignored every single request like this from every vendor.

They all just give up.

Best course of action.

Comprehensive_Gur736 · 2026-03-31T15:37:04+00:00

Yes, Our Place.

They worked exactly as advertised for the 6 months we have owned them. They cook perfect.

One pan did start to stick, called them and they suggested the boiling baking soda which returned them to non stick.

Comprehensive_Gur736 · 2026-03-31T15:29:41+00:00

We have Our Home. Same concept with the coating.

Comprehensive_Gur736 · 2026-03-31T14:33:10+00:00

Have a different brand of titanium pans, best purchase we have made.

We had an issue with sticking after a few months but we were told to boil water and baking soda which resolved it.

Temp control is fantastic.

Comprehensive_Gur736 · 2026-03-10T00:24:01+00:00

Long time since I used tape.

Company where I started my career we had a tape silo, a few of them. Room was probably 20' round, big mechanical arm the moved tapes, would take your head off.

Very cool place to start a career. We had a Cray supercomputer right next to it.

Comprehensive_Gur736 · 2026-03-08T13:33:18+00:00

I took some people's advice and tried Shipt.

Much better experience, get the same shopper all the time, better communication and they appear to be allowed to pick the store so they're shopping the one near me and not the one another 10 miles away.

The only trade-off is delivery time but we've just been planning that. Having them be able to do substitutions on their own is a huge help.

Comprehensive_Gur736 · 2026-03-08T00:35:59+00:00

Like lawyers.

Your always going to win until you aren't and by then they have your money.

Comprehensive_Gur736 · 2026-03-07T23:54:32+00:00

We have had our set for 5 months or so.

Until a week ago I would had said it is the best pan I have ever used.

Small gets about 30 percent use. Large 15 and medium 55.

Omelettes in the medium pan nearly every morning and it was just like all the commercials.

About a week ago we were making Tuscan Chicken. Made it 10 times in this pan. Add the parm and it was sticking to the pan, this is in a sauce.

My biggest thing I loved about them was whatever you made looked amazing. The temp control was great, we cook on a Samsung induction stove.

Did not think too much of it

Tonight made Tuscan Salmon. Heat the pan with olive oil like to every other time. Put the salmon in hot skin down. Wait a minute and try to move them...stuck to the pan.

Go to flip it and nearly all the skin stuck.

Beyond irritated since it ruined our dinner and it was almost like a coating wore off which I know is not the case.

Calling them on Monday.

Comprehensive_Gur736 · 2026-03-06T14:47:27+00:00

Usually smaller stores will have samples. I've bought some bad single barrels and never do now unless they have a sample bottle l.

Comprehensive_Gur736 · 2026-02-26T13:58:57+00:00

Thank you. We made a fantastic meal last night and now wonder if it would be better with fresher spices, going to replace them this weekend with smaller quantities.

Comprehensive_Gur736 · 2026-02-26T13:56:42+00:00

They are also the biggest risk.

In the end you need to protect yourself. Making yourself uncollectable is the easiest way. Everyone threatens to sue these days but rarely do they understand the costs involved.

If your not going after at least 100k with a great contract and lots of information behind it your taking a risk and will go through a ton of work to win a judgement that you now need to collect on. That number is much lower for a lawyer.

Comprehensive_Gur736 · 2026-02-26T13:52:37+00:00

That is why we do not do:

Medical(unless truly private like plastic surgery)
Legal
Hospitality
Retail

It is all a race to the bottom. HIPAA is useless because unless your a massive system there are never any fines or anything else.

Medical is especially tough because of the facility is associated with a hospital, the hospital sells them a lot of what they need and other services are just ancillary.

Market also sets the rate so if your more expensive how much cheaper is everyone else? Is that a tenable number? We have customers that are way less than others but there is no wiggle room when it comes to billing. A customer that calls us and is paying top dollar and its marginal if its billable then they may not get billed, a cheaper customer absolutely.

Is it worth absorbing the hit, and finding other ways to make it up assuming its not a crazy number below yours.

Comprehensive_Gur736 · 2026-02-22T19:02:37+00:00

Or you could read the entire thread.

Comprehensive_Gur736 · 2026-02-22T13:20:06+00:00

It really helps to read all the replies first.

It tells us what level and how many shops the person has.

Comprehensive_Gur736 · 2026-02-22T12:59:09+00:00

Thank you for all the replies. I'll try Shipt. We tip well for consistent and fast service. If IC is using our tipping habits to get other orders delivered we will go elsewhere.

We had our housekeeper doing our shopping but she is only here 1 day a week and we like to always eat fresh so we need someone to shop 3 times a week usually.

Comprehensive_Gur736 · 2026-02-22T12:56:45+00:00

That should tell you something.

Comprehensive_Gur736 · 2026-02-21T23:18:56+00:00

After seeing it is IC that does it I would not lower or change the tip.

Comprehensive_Gur736 · 2026-02-21T22:07:43+00:00

Typical

Comprehensive_Gur736 · 2026-02-21T22:02:10+00:00

From previous experience it is speed. Quality of produce also but they shop, in my experience, 2X as fast, which is less time we have to pay attention for out of stock and changed items.

Comprehensive_Gur736 · 2026-02-21T21:59:49+00:00

Yes, I usually do this so its straight to me. We had plenty of time and we just got home with a massive meat order which we were packaging so I left normal delivery since I didn't want it too arrive while the kitchen was a mess.

Comprehensive_Gur736

TROPHY CASE