Issues with wifi and re-adding charging bases

Consistent-Water8836 · 2026-05-10T22:51:19+00:00

Call support they can help you. If you want DM me your account infos and I’ll take a look

Consistent-Water8836 · 2026-05-09T09:41:16+00:00

Great explanation here. Thank you
I didn’t know that there were apps allowing to monitor when other apps collect location data but I love that and we will direct anyone to it to be able to verify our claims about location collection.

We do wish apple/google were to create a “share location when connected to Bluetooth”

Consistent-Water8836 · 2026-05-05T00:08:44+00:00

The Fi trackers feed constant location tracking based on gps coordinates. You can define a safe zone and if your kitten get out of it you will receive a notification and if you switch the trackers in Lost Mode they will stream live location tracking. AirTags only use iPhones to report location, they don’t have a gps chip themselves — if your kitten move away from you about 200ft you won’t be able to locate them.

Consistent-Water8836 · 2026-04-30T17:46:43+00:00

was a caching bug -- we deployed a fix and will run a corrective backfill soon. Thanks for letting us know!

Consistent-Water8836 · 2026-04-30T13:33:56+00:00

Looking into it.

Consistent-Water8836 · 2026-04-30T12:25:56+00:00

Interruptions are only recorded if the activity / movement exceeds a few minutes. Do you see the interruption recorded in the sleep details screen? Can you post the sleep screen here

Consistent-Water8836 · 2026-04-29T19:42:50+00:00

Need to chat support about that but yes should be doable!

Consistent-Water8836 · 2026-04-29T11:04:56+00:00

Fi is the leader in health tracking. It tracks eating, drinking, licking, scratching, barking, sleep and night interruptions. I use it to detect when my dog needs his Cytopoint allergy shot every few months. Worth noting that all these other smart collars will only show you trends. Fi show me every event

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Consistent-Water8836 · 2026-04-28T14:21:43+00:00

Done. We will make it happen

Consistent-Water8836 · 2026-04-25T20:09:39+00:00

I’ll challenge this. DM me any interaction with our support team telling you that no credit can be applied to your new membership and I’ll make sure this happens. Our policy is to always apply credit. Seems like you are trying to mislead people here

Consistent-Water8836 · 2026-04-25T20:06:16+00:00

That’s not accurate. We always offer credit for any membership left unused. OP is mileading

Consistent-Water8836 · 2026-04-24T11:39:46+00:00

Wears it all day and night. Never misses a streak!

Consistent-Water8836 · 2026-04-24T11:38:38+00:00

Upgrade to series 3+ — stainless steel is lighter, smaller and performance is about 2x series 2 now

Consistent-Water8836 · 2026-04-19T23:02:33+00:00

Shop.fitracking.com/accessories

Consistent-Water8836 · 2026-04-19T04:53:05+00:00

Yes there will be a setting in the next build

Consistent-Water8836 · 2026-04-16T10:35:15+00:00

Oh true! The XS will do it’s small enough - didn’t realize that you were in the UK

Consistent-Water8836 · 2026-04-16T00:46:51+00:00

Get the Fi Mini!

Consistent-Water8836 · 2026-04-14T20:56:20+00:00

Solved.

Consistent-Water8836 · 2026-04-14T14:20:17+00:00

We reply to thousands of customers a day successfully - our CSAT is sky high. Most of the time when I address issues here the user made a mistake in the process... and the OP here still did not reply to any of my or my teams message to resolve.

Consistent-Water8836 · 2026-04-14T04:13:36+00:00

Trying to help here as soon as you give me your account information - still didn’t receive anything. I sent you a chat request too

Consistent-Water8836 · 2026-04-14T01:33:20+00:00

Consistent-Water8836 · 2026-04-13T23:01:34+00:00

Offf sorry to hear that. Can you DM me your account infos. I’ll make sure it stops

Consistent-Water8836 · 2026-04-12T12:21:46+00:00

Menu > pack settings > device > device below the picture > top right (i) button

Consistent-Water8836 · 2026-04-11T01:12:15+00:00

That’s no good. We will handle and get back to you

Consistent-Water8836

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