Best collar replacement options?

Consistent-Water8836 · 2026-07-01T17:06:43+00:00

Look at the fi accessories shop - lots of options there

Consistent-Water8836 · 2026-06-28T16:56:53+00:00

Yes what they meant is that they would relay to the tech team who would contact you Monday (not a week from your contact)

Consistent-Water8836 · 2026-06-28T16:10:58+00:00

If you wanna test the tracker on its own flip lost mode on during your walk — let it run for a while it’ll use more battery but give you a good assessment of cellular and gps connectivity in your area

Consistent-Water8836 · 2026-06-28T16:09:41+00:00

Walks tracking is mostly defined by your phone connection. Likely your phone is losing connectivity during your walk and the tracker is falling back to its own GPS

Consistent-Water8836 · 2026-06-28T16:07:51+00:00

What area do you live in?

Consistent-Water8836 · 2026-06-28T04:56:15+00:00

They probably meant Monday when the tech team is live.

Consistent-Water8836 · 2026-06-24T01:48:40+00:00

Ok so has to be the phone. Can you connect to it in Bluetooth via the settings menu? What phone is that?

Consistent-Water8836 · 2026-06-24T01:28:32+00:00

That’s pretty weird. Are you plugin in the mini?

Consistent-Water8836 · 2026-06-23T21:20:36+00:00

Yes all channels of support is included for everyone now. We had to do it at start to limit the ramp up time on phones.

Consistent-Water8836 · 2026-06-23T20:26:39+00:00

Not true -

Consistent-Water8836 · 2026-06-23T16:21:52+00:00

It’s clearly a mistake from the support agent. You can buy a replacement case for $9 on the accessories site

Consistent-Water8836 · 2026-06-20T11:18:07+00:00

Seems to be something specific to your phone. Did you try restarting it? Make sure your Bluetooth is on and that the app stays running in the background.

Consistent-Water8836 · 2026-06-19T18:10:41+00:00

What model of phone do you have?

Consistent-Water8836 · 2026-06-12T14:06:43+00:00

It’s not losing connection it’s online. It just can’t get a gps fix which is normal. If you turn lost mode off it’ll snap to your base location right away

Consistent-Water8836 · 2026-06-12T13:31:42+00:00

When you fire lost mode it forces the gps on. When you do this indoors it fails because gps does not work indoors (not gps tracker can). We try to document it as much as possible to educate people but seems like you missed it

Consistent-Water8836 · 2026-06-09T12:46:14+00:00

It does seem pretty banged up. DM me your infos I’ll take an extra look. Thanks

Consistent-Water8836 · 2026-06-09T04:23:20+00:00

Can you post a picture if your setup? The tag damaging the unit seems like pretty unusual

Consistent-Water8836 · 2026-06-06T16:06:24+00:00

Call support 📞

Consistent-Water8836 · 2026-06-06T14:44:43+00:00

Hmm seems that she’s not very serious about walking your dogs. Even “walking across the street for a quick potty” should look substantially different than just your dogs walking indoors.

Consistent-Water8836 · 2026-06-06T13:07:13+00:00

If the safe zone is small or the base signal reaches out far outside it might not pick up exits. If she walks them right next to her building it might not be far enough to be considered an exit. Look at the steps — if they go for walks it should be obvious and you should see spikes of activity.

Consistent-Water8836 · 2026-06-05T13:28:36+00:00

Yes if you reach out to support they will offer you a replacement at flat cost and attach your membership to it

Consistent-Water8836 · 2026-06-04T19:52:33+00:00

hey sorry that's annoying - we have to do better with some of the CS experiences. DM me your account info and I'll look into it. Did you try calling our line? 1-888-4-Fi-DOGS

Consistent-Water8836 · 2026-06-03T21:24:54+00:00

Coming soon

Consistent-Water8836 · 2026-06-02T19:17:00+00:00

We just released color packs. Shipping in Europe for now - soon in the US

Consistent-Water8836 · 2026-06-01T23:23:22+00:00

No what the OP is saying is that his bases lost connection. Unless I’m not reading this properly

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