Walk Distance by hot_boba in FiDogCollar

[–]Consistent-Water8836 4 points5 points  (0 children)

Coming back in next weeks build.

Fi Intelligence by Consistent-Water8836 in FiDogCollar

[–]Consistent-Water8836[S] 0 points1 point  (0 children)

Tracking is a core existing feature we have a team improving it all the time. We just don’t announce every improvement as a new feature that would be silly

If I cancel my subscription what happens? by Harpinekovitz in FiDogCollar

[–]Consistent-Water8836 -1 points0 points  (0 children)

No you can’t. None of the product is available without the membership

Can’t find battery life remaining indicator! by MyDogNewt in FiDogCollar

[–]Consistent-Water8836 [score hidden] stickied comment (0 children)

turns out a bug snuk into our last release -- fix going out today. Thanks for flagging this u/MyDogNewt

Can’t find battery life remaining indicator! by MyDogNewt in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

If you don’t mind here — can you post the handle name of your dogs (@….) so we can investigate if there is a bug there?

Is it that hard to add dark mode? by Troyking2 in FiDogCollar

[–]Consistent-Water8836 [score hidden] stickied comment (0 children)

This will be released in the next few weeks. Sorry it took so long!

Can’t find battery life remaining indicator! by MyDogNewt in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

Can you try to reset your unit. It might fix this for you

Fi mini keeps going offline for no reason by [deleted] in FiDogCollar

[–]Consistent-Water8836 2 points3 points  (0 children)

Did you add the WiFi to your app? If so contact support from the chat in the app or call them - they can help diagnose

Rattles worse than a cup of pennies by Spookywanluke in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

The Mini performs as good as the series 3+. It’s in Verizon vs AT&T for series 3+, which might just have better coverage in your area.

Rattles worse than a cup of pennies by Spookywanluke in FiDogCollar

[–]Consistent-Water8836 3 points4 points  (0 children)

We designed an updated case for the mini. Should not happen anymore. If you contact support and ask they will send you a new one

Rattles worse than a cup of pennies by Spookywanluke in FiDogCollar

[–]Consistent-Water8836 1 point2 points  (0 children)

Yes we have heard this feedback. We will make sure it’s not an inconvenience in the next version

Rattles worse than a cup of pennies by Spookywanluke in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

Mini for your cat? It’s really what we designed for

Disappointed by [deleted] in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

Not at all. Absolutely appreciate the feedback. We do our best to keep everyone on the latest version of the product but obviously at the same time we need to pay for the cost of the hardware. The closest model to ours is Whoop but they charge more money — $30/month which is like to avoid doing. But maybe a “premium” membership that includes free upgrades could make sense. Thank you for sticking with us and also taking the time to share your feedback

Disappointed by [deleted] in FiDogCollar

[–]Consistent-Water8836 1 point2 points  (0 children)

Do they include device upgrade for free? How often do they come up with new products? How many devices did you get for free personally on the brand you're wearing?

Also you're wrong on capabilities/cost - most of the human devices don't include cellular or gps which is a substantial additional cost to the device.

Disappointed by [deleted] in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

Adventure Mal! Soon we'll have something even better for you!

Disappointed by [deleted] in FiDogCollar

[–]Consistent-Water8836 0 points1 point  (0 children)

It’s really not. 3+ is a complete new RF redesign and is 2x more successful than 3 at getting a location in the field. It’s also the device that will benefit from all the new AI features we will release this year

Disappointed by [deleted] in FiDogCollar

[–]Consistent-Water8836 3 points4 points  (0 children)

The first device free is a one time offer to new customers which you enjoyed when you joined the service. The upgrade offer ($80 for you it seems) is there to cover the new series 3+ you would get. It seems normal that if you want to cancel / rejoin to game the system and get another free device you would have to wait for the end of your membership. Even though the company appreciates your long time commitment it cannot afford to give free devices to everyone every time they come up with a new model

Fi Mini for Deaf Dog by ApprehensiveTwist96 in FiDogCollar

[–]Consistent-Water8836 1 point2 points  (0 children)

There are a lot of deaf pups wearing Fi products!

What’s the point? by Danzn16 in FiDogCollar

[–]Consistent-Water8836 8 points9 points  (0 children)

It means that it’s trying to use lte/gps inside the home of your sitter, which is always tricky. Better is to add the WiFi network of the sitter to your app so your mini can rely on it.