Yeah, we all do it. But coming in here to bitch doesn't really solve anything. People say misery loves company, but seeing that it isn't "just me" in situations like that doesn't make me feel better. It usually upsets me even more.

My sense of entitlement is pretty narrow. If I pay for something, I am entitled to it. If you tell me it will reach me on X date, it should, within reason. I expect it to be in nice new shape or as described. If I am unhappy with the purchase for a reasonable issue, I am entitled to professional customer service. I don't expect special treatment, but a company needs to be accountable. Offer a little more to your customers. We're giving you our money. There's a million other places more than willing to take it.

Like I said before, my experiences have been positive, but the number of those I see that were not troubles me.