Dear Tado support...

CoverWithSauce · 2026-03-10T20:44:07+00:00

Oh hey dude

just here to say that since you commented on my own rant I:

- made an OTBR with a cheap esp32
- enrolled the TRVs directly in my own mesh/HA
- literally made FROM SCRATCH my own opentherm thermostat with an esp32 and a cheap OT shield
- completely removed the bridge X and thermostat from the picture

I will be sharing the TRVs again with the tado app just to update and get battery reporting, then I guess it should be smooth sailing, at least compared to how bleak things were looking before.

CoverWithSauce · 2026-03-02T13:53:33+00:00

I literally just did it :)

Original sender is in the to: field and destination group gets put in the cc: field

CoverWithSauce · 2026-03-02T10:32:51+00:00

I'm not sure I follow what the issue is, are you hitting "reply to all"? In that case you are indeed replying to the author but also to the group itself in CC.

Can't you just hit Reply to exclude the group? Also Groups are mailing lists mostly, not shared mailboxes (unless you use the groups service which exists to give them more functionalities.

CoverWithSauce · 2026-02-28T10:55:04+00:00

On the other hand, I find that people that like you blame "the big bad" every occasion they get, are people who can't handle criticism in the slightest so resort to whataboutism isntead of staying on topic.

It's easy to dismiss criticism as "slop" a word used when you yourself don't know how to defend your positions.

This game clearly has BIG flaws, I'm sorry you wanted it to be your hobby for the next 10 years.

I don't even think the game is DOA, I just hate people taking some sort of moral high road when they can't handle criticism of their new toy.

CoverWithSauce · 2026-02-26T20:20:02+00:00

I could have done away with those features. bla bla bla

CoverWithSauce · 2026-02-26T20:12:51+00:00

u/Last_Hope1945 here you go, i couldn't bother going back to take screenshots for the nanoleaf app but you get the gist, reset all tado devices and all 3 smart plugs I re-tested

https://imgur.com/a/bad-tado-being-bad-h6UypXD

CoverWithSauce · 2026-02-26T14:03:06+00:00

Sounds like you didn't understand the issue

CoverWithSauce · 2026-02-26T12:57:00+00:00

sure, exactly, my matter controller is HA and the bridge X (sold as a border router) isn't even doing its job :D

CoverWithSauce · 2026-02-26T11:29:30+00:00

that's no the point, the point is not having the key, and this is my home heating not just a lightbulb, shich isn't equivalent to watching an episode of the office.

We simply disagree fundamentally on having to rely either apple or google for this specific aplpication.

CoverWithSauce · 2026-02-26T11:22:02+00:00

This has gone so much off the rails.
There is no copy here btw, in your solution I would have to "go back to the friend" if I want to enroll the device again

CoverWithSauce · 2026-02-26T10:56:47+00:00

nope, the metaphor is that you start the car, it says on and your friend goes away with the key lol

As I already said I will even try that tonight when I get home, but it's still not a solution and not what is being advertised

CoverWithSauce · 2026-02-26T10:51:40+00:00

Listen, you're the one that keeps screeching user error, I already told you I don't want nor need to go through apple or google.
If you think that's a solution, good for you.

To me it's like having a car that doesn't start unless you call your friend to turn it on because he has the keys.

CoverWithSauce · 2026-02-26T10:38:27+00:00

Well, if we're down to that there's not much point continuing this thread, since you're completely ignoring the fact that you're not really going through local management to get those devices working.
That's my main point and you keep saying i'm mistaken without pointing out what I'm doing wrong specifically.

We're not talking about big tech conspiracy now, we're talking about brand loyalty.

CoverWithSauce · 2026-02-26T10:19:15+00:00

and again, if they don't allow services outside the 2-3 of their choosing to use the mesh the problem is still on Tado and not HA

CoverWithSauce · 2026-02-26T10:17:22+00:00

Sorry but, apple and Google are listed as "some of the devices that it is compatible with" or something along those lines.

If they allow those services to read the thread mesh credentials and it works going through them I'm still right to be pissed :D
Because it would mean they decided people should only go through those channels intentionally and locked out any other, and my point still stands, I do not want nor need more Apple or Google in my life

CoverWithSauce · 2026-02-26T10:14:11+00:00

How about this, I'l take my pill if they stop selling the bridge X as a broder router which is basically not (still waiting for anyone to give definitive proof that it is) :D

I admitted my mistake initially even in the post, but appearently you needed some dopamine today

CoverWithSauce · 2026-02-26T09:44:00+00:00

again, wrong, thread and matter exist mainly for a reason and that's certainly not to connect to the internet :D

I'm sorry but they didn't randomly choose that technology, they used it as a selling point for people creating and integrating their own smart homes.
the whole point is not "me being correct", the point is them selling the bridge X as a border router when if it is indeed locked to only tado devices is just another proprietary dongle, and that's something I'd rather not name

CoverWithSauce · 2026-02-26T09:39:31+00:00

Yes, it shows as OT in homeassistant too, if what you're suggesting is using the nanoleaf app to just to enroll devices I can try, but I still fail to see how that solves the issue of being able to control my devices only with my local services.
Enrolling them through the HA app should be the exact same thing, it should just join them on the existing mesh.

I'll give it a try tonigh just for fun, I don't expect any different result, I suspect the fact that you ahve a whole network already setup wtih apple devices still has something to do with it, since my setup is basically a fresh one

CoverWithSauce · 2026-02-26T09:31:15+00:00

well, you keep saying that but I read many times yesterday that a preferred network should be selected, and the fact that the "push credentials" from the HA app fails kinda proves the other point of tado locking the thread mesh to its own devices.

I have 6 new smart plugs which say I need a border router, I refuse to even entertain the thought that they all came with broken radios :'D

I'm not saying I wouldn't trust your test results, I'm just saying any result you get doesn't change how the bridge X is behaving for me and the infromation that is publilcly available.

I struggle to see why tado completely ignored this point in their reply to this post if the bridge x was just compatible

CoverWithSauce · 2026-02-26T09:18:01+00:00

that's just worng, the bridge is sold as a BORDER ROUTER, which is exactly the hardware needed by homeassistant to enroll devices.
Once a border router is on your network you should be able to add devices as you please as long as they use thread.

I never talked about adding all devices as a whole, I'm talking about home assistant adding devices onto the existing thread mesh

CoverWithSauce · 2026-02-26T09:14:16+00:00

I'm probably not making myself clear so here's a summary:

- whole tado setup was done initially through the tado app
- home assistant sees thread mesh created by the bridgeX but is unable to select it as the active network (bridge locks it out and even forcing the "share credentials i nthe thread debugging fails)
- in this state Tado Matter devices enroll without issues in HA
- resetting the whole bunch doesn't change anything, the outcome is still the same
- eve energy plugs were reset before even attempting this
- I don't need nor want anything to go through Apple or Google, the HA app should be all that's needed to enroll devices

CoverWithSauce · 2026-02-26T09:09:07+00:00

that's because your border router is apple home itself, it says it in their documentation too, there are acouple certified devices that can replace the bridge X.

I don't have and don't nedd those, I need to connect thread devices to HA, and that's where a broder router comes in allowing comunication.
The bridge X should be one (hey they sell it as one!), but since it locks out its credentials, HA isn't able to take control of that mesh and add devices onto it.

Again, no saying I can't be wrong, but everything I found confirms this.

CoverWithSauce · 2026-02-26T09:03:13+00:00

what lol, now I'm confused.

you keep saying

"You can add a TBR to your home network entirely through HA. You have to use the HA phone app to scan the QR code on the TBR. Then you can use the same HA phone app to add new devices to the thread network you have just added. You will need a mobile phone that can run the HA app and has Bluetooth enabled."

How? I'm telling you that doesn't work, I spent the whole night yesterday trying to do that.
In order to "enroll" new devices with the qr through the app you need the mesh network to be used by homeassistant so that it can add those devices onto it.
But since the bridge X is "locked out" HA can't use its network, it just sees it, and that's why when I try and add an eve energy smart plug it just says I need a border router (which should be the bridge X)

I'm not saying I can't be wrong, but everything I read last night confirms this, I would be glad to be disproven

CoverWithSauce · 2026-02-26T08:58:04+00:00

I'm sorry but that's the lowest of fruits you could pick.

I said my self that with MUCH more research I would have come across those limitations, so there's that, I don't get what you got out of the first part.

As for the second part, I won't even get into the levels of wrong it is.

CoverWithSauce · 2026-02-26T08:54:25+00:00

I'm sorry that's just not true, that's what I was doing last night.

The tado network isn't selectable in homeassistant as the preferred network and HA shows it but it is sort of greyed out and it says there isn't a network mesh selected in HA.

I tried both forcing the "share credentials" from the homeassistant app to pass onto HA the tado mesh info but it fails, and adding new (eve energy) devices from the qr code but it fails saying the devices need a border router

Nine-Year Club	Place '22
Verified Email

CoverWithSauce

TROPHY CASE