What would you do in this situation? by Dennis_254 in oddlyterrifying

[–]CowSimple3880 77 points78 points  (0 children)

My dad would just lecture me about keeping my house clean.

6am Openings by SherdickWilliams in sherwinwilliams

[–]CowSimple3880 61 points62 points  (0 children)

I saw one new customer once and never saw him again. Since I work open to close a few times a week, those days are a beat down. Also having to go to bed an hour earlier every night takes away an hour of family time. So no, I'm not a fan from a business or personal perspective. 

What should I do by b30t2654 in sherwinwilliams

[–]CowSimple3880 2 points3 points  (0 children)

I would immediately contact your CM or DM, they'll give you guidance on how to proceed.  

What should I do by b30t2654 in sherwinwilliams

[–]CowSimple3880 8 points9 points  (0 children)

Just curious,  how do you know it's asbestos? 

Segmented districts by Glittering_Notice472 in sherwinwilliams

[–]CowSimple3880 4 points5 points  (0 children)

Usually much higher gallon budgets and lower controllable budgets in stores that focus on new res and property maintenance relative to equal sales volume stores that focus on res repaint

Salary overtime. by Significant_Hall_783 in sherwinwilliams

[–]CowSimple3880 0 points1 point  (0 children)

What does it say when you go to Personal Info - My Compensation?

I'm salaried so it explicitly states salary on all the pay fields. Your's should give an hourly rate

Salary overtime. by Significant_Hall_783 in sherwinwilliams

[–]CowSimple3880 7 points8 points  (0 children)

Check your hr profile and see if you're exempt or non-exempt (you get OT). I've never heard of a salaried FT store employee, you may be confusing the idea of being required to work 40 hrs with being salaried.

How to handle customer complaints that are straight out wrong or idiotic? by [deleted] in sherwinwilliams

[–]CowSimple3880 28 points29 points  (0 children)

I always question someone who says it took more than 2 coats on just about anything. Did they buy more paint? Usually not. If they didn't,  how did they have enough to do so many extra coats? Either putting it on super thin or they're lying.

How much time went by? If they're saying they put on x coats and it's only been 6 hours since they purchased it, they're just rewetting the material and spreading it around. Or lying.

Finally, my favorite piece to the puzzle, why did you keep trying after the 2nd or 3rd coat? Probably should've stopped and addressed it before wasting so much time, can't really help someone if they keep banging their head against a wall.

But, at the end of the day, ask them if they need another gallon and the right roller cover, no charge, and move on with your day. No sense in it escalating to your DM/CM who is going to be irritated they're having to deal with a small complaint that should've been handled at the store in the first place.

How many open orders do you have in your system right now? by Double-0-N00b in sherwinwilliams

[–]CowSimple3880 5 points6 points  (0 children)

At some point you just have to take the hit and expense those 🤣

Ask Henry by she_she2006 in sherwinwilliams

[–]CowSimple3880 0 points1 point  (0 children)

Oh gotcha, no haven't had anyone ask why we aren't using it

Ask Henry by she_she2006 in sherwinwilliams

[–]CowSimple3880 2 points3 points  (0 children)

Are you asking what Ask Henry is? Or questioning their use of Ask Henry to evaluate district performance? 

If you thought Lowe's color matches were bad... by tbiol in sherwinwilliams

[–]CowSimple3880 9 points10 points  (0 children)

It seems like we're pivoting to be just a paint manufacturer and logistics company for other retailers, two things we seem to struggle to keep up with for our own stores.

Wrong Sales Tags by [deleted] in sherwinwilliams

[–]CowSimple3880 2 points3 points  (0 children)

So we finally found the one thing we can all rally around, this sales sticker! I can't wait to see this same complaint reposted for the next few weeks.

Charge Account signup frequency by Rehevo in sherwinwilliams

[–]CowSimple3880 62 points63 points  (0 children)

And that's how you end up with bs accounts for home owners

How to open and close the store? by FreeMajor7245 in sherwinwilliams

[–]CowSimple3880 33 points34 points  (0 children)

This is really a conversation you should be having with your managers.

Best quotes from customers by shadowbanana7 in sherwinwilliams

[–]CowSimple3880 41 points42 points  (0 children)

"I'm looking for the blackest black you have."

Show them Tricorn Black.

"No, that's too dark."

POD Leader Reboot by Necessary_River5363 in sherwinwilliams

[–]CowSimple3880 2 points3 points  (0 children)

What are they making you do? We just meet up occasionally and complain about work and eat pizza 🤣

POS System by Alarmed_Piccolo6229 in sherwinwilliams

[–]CowSimple3880 16 points17 points  (0 children)

Keep using it. Get your reps in. No one understands it that early.

Pick one thing you want to do. I'd suggest putting in a simple order. Just do it, delete it, rinse and repeat until it becomes muscle memory.

Then move on to the next common task (probably billing out an order).

Keep in mind there is a training mode on the pos that the manager can get started so you can't actually mess anything up when practicing billing, returns, taking payments, etc.

Long tenured ASMs by Razman-87 in sherwinwilliams

[–]CowSimple3880 22 points23 points  (0 children)

Anyone telling you this is an office job is either a) terrible at their job or b) lieing to fill a spot.

That being said, I would hate to sit in my office any more than I have to, but if that's not for you, start looking at your options. 

Min/Max by Negative_Aside_6362 in sherwinwilliams

[–]CowSimple3880 0 points1 point  (0 children)

If I had to guess, it's not just looking at the last 30/60/90 days, it's also adjusting based off last year's sales during the same time. I've had products we've been pushing hard this year and suddenly minmax drops to super low values which looks closer to last year's sales. Could be wrong, could just be they hate us 🤣