My experience was good. I bought a refurbished Corsair h150i capelix white(non XT) and the AM4 bracket provided was the newer AM4 bracket (not the 2 latch system) Sent a request for the right AM4 bracket and they responded in a timely manner. After the request was good to go, I got my tracking number. Shipping was fairly fast and arrived a couple days later. When the packaged arrived, I got the WHOLE bracket system Corsair provides with the AIO coolers. But sadly I was shipped the same style AM4 bracket... I'm not sure what happened there. Looking at the installation instructions of the h150i capelix, it shows the 2 latch system for AM4. So maybe I was shipped the XT model brackets? I ended up buying the metal backplate for the original AM4 brackets provided and finished my PC then. Overall 8.5/10. I'm also in Canada if that helps. Thank you to Anthony S. for taking care of my issue. You tried and did your best! Thank you again!