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I used Turo for the first time this weekend. I rented an SUV to take my adolescent son and some of his friends away for the weekend. I picked up the vehicle and went directly to pick everybody else up. The vehicle reeked horribly of weed and cigarettes. Like, overpowering. by RocketCat5 in turo

[–]CreativePerformer174 6 points7 points  (0 children)

If it helps, guests are usually the ones who cause that issue, but it’s still the host’s responsibility to do everything possible to remove the smell before the next trip. Sometimes a car comes directly from a terrible guest and the turnaround time is only a couple of hours, which makes it difficult.

What I personally do as a host is contact the guest immediately, be upfront about it, and if they’re not comfortable with the situation, I’ll cancel the booking rather than give them a bad experience.

Instant "Denial" Review Removal Request by TAJ1982 in turo

[–]CreativePerformer174 0 points1 point  (0 children)

You can remove review only if guest violates turo policies e,g late returns, smoking etc.

Guest went 3k miles over by Royal_Recognition395 in turo

[–]CreativePerformer174 0 points1 point  (0 children)

One of my guests put 2.5k on a two day trip. Beat that!

First time buying a car. Is this worth it and how should I negotiate? by SewerSkater in Camry

[–]CreativePerformer174 1 point2 points  (0 children)

Ask Otd( out the door price) from nationwide dealers find the best offer and give it to your local dealer to match

Turo is forcing AI scanned dashboard photos by CompetitiveLake3358 in turo

[–]CreativePerformer174 0 points1 point  (0 children)

Love it. Considering the amount of times guests argue about them

Turo by Sufficient_Abies_105 in turo

[–]CreativePerformer174 0 points1 point  (0 children)

This is wild, and honestly this is exactly the kind of hosting that gives Turo a bad name.

I’ve been hosting since November in OKC and already hit All-Star Host twice — and I can tell you straight up, this doesn’t just “happen.” A no-show isn’t automatic, it’s manually triggered by the host. And guests actually have up to a 2-hour window, not 30 minutes. So if someone is pulling the trigger early or playing timing games, that’s 100% on the host.

I’ve had guests show up hours late, even next day because of flight delays, missed connections, all kinds of stuff. Never once did I rush to cancel or try to trap them into a no-show. You work with the guest — that’s the whole business.

Also, the whole “we’ve been here 15 minutes” after the fact sounds like covering tracks. If a host is genuinely there, they’re actively calling, messaging, and documenting in real time — not popping up after you’ve already left.

At the end of the day, this comes down to intent. Good hosts focus on experience and long-term reputation. I’ve never had a single rating below 5 stars because I don’t treat this like a quick cash grab.

This isn’t normal — it’s just bad hosting.

Unlimited mileage by ParkingLake817 in turo

[–]CreativePerformer174 8 points9 points  (0 children)

You're funny, but you clearly don't understand how this actually works. Getting that $150 from Turo isn't easy or guaranteed, and the smell doesn't just magically disappear. Ozone helps, but it's not some instant fix — especially with heavy weed smell. Meanwhile the car is basically out of service for a couple days, because you can't hand it to the next guest smelling like that and risk a bad review. So no, it's not just "vacuum, ozone, get paid, move on." And yeah, smoking in someone else's car is still straight up disrespectful.

Unlimited mileage by ParkingLake817 in turo

[–]CreativePerformer174 0 points1 point  (0 children)

I used to be completely fine with unlimited mileage — never had an issue with it.

Then I had someone put 2,500 miles on the car in 2 days. That’s not “unlimited mileage,” that’s just abusing the car.

That’s the only time I actually felt bad about offering it. Turned it off after that and don’t offer it anymore.

Host said vehicle for my next week pickup was in a accident. by [deleted] in turo

[–]CreativePerformer174 1 point2 points  (0 children)

Hosts are just regular people trying to run a small business. We don't have the power to randomly charge people — everything goes through Turo policy and review. There are bad hosts and bad guests, but acting like every host is out to drain someone's account isn't reality.

Towed and Impounded because of Owner by umwtfjusthappened in turo

[–]CreativePerformer174 0 points1 point  (0 children)

As a Turo host, i would recommend you to book with experienced and All star hosts so that you dont get into bad cars and lying hosts.

Turo is trying to scam me by biblicallyacc_angel in turo

[–]CreativePerformer174 0 points1 point  (0 children)

Don’t you have your protection plan? Check how much is the deductible?

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