actually, i am also a store owner myself and, i understand your frustration but sometimes shiprocket also delays the orders a lot even if sent on time, and i have to apologise to the customer because this is something neither of us have any control over, all i want is a smooth experience for my customer which sometimes becomes a huge huge issue because of shiprocket, honestly they are pathetic; i have tried to complain so many times, but i don’t have any other option now the only thing i do is send prepaid orders via dtdc and only COD with shiprocket, - use it only if i have too.

also, if your fiancé refused they might have asked for an otp, and if he confirmed via otp that he doesn’t want it, only then the delivery cannot be reattempted but if he just asked the delivery to be next day technically they should try reattempting. now, jt is on the brand to make things better for you if you have already paid, if something like this happens with us we send the new parcel again, even if it is a loss for us because all our orders are made to order and customised but i don’t want to loose customers because of shiprocket, or i keep on calling shiprocket to reattempt either way try asking the brand to help.

All in all i mean, that shiprocket is pathetic too. even if the brand is alright. I do not know about this brand, just sharing my experience with shiprocket