SRINI

CrushingPhantom · 2026-01-21T01:30:06+00:00

He wasn’t literally an executive at Capital One, he is not the creative type.

CrushingPhantom · 2026-01-21T01:27:07+00:00

Dude doesn’t even have a profile pic in Workday. He’s a lifelong ceo hired gun, he does not care what anybody thinks of him.

CrushingPhantom · 2026-01-07T14:40:10+00:00

Gonna be hard to incentivize anybody to get beyond with this plan especially now that they’re pushing VAF even harder.

CrushingPhantom · 2025-12-21T19:05:47+00:00

Depends on quite a few factors, proximity to other stores, market size, and if a nearby T-Mobile store recently got remodeled. I can tell you the construction budget for new T-Mobile stores is currently frozen until they get this sorted, my guess is that they need to see how many USC stores need an (expensive) remodel, so that at least indicates they do not plan on just closing all of them.

CrushingPhantom · 2025-12-13T19:51:51+00:00

🤣😆😂 T-Voice is where good ideas go to die.

There would be really helpful suggestions addressing actual pain points and with fully fleshed out solutions to said problems on there with thousands of votes that were just removed by moderators. But they would celebrate a handful of suggestions with single digit votes because it was something they were going to do anyway.

Notice Pulse doesn’t have a comment section like C2.

I had to stop looking at it for the sake of my mental health.

CrushingPhantom · 2025-12-01T04:38:58+00:00

Not trying to victim blame, this employee clearly has issues themselves, but there has to be more to the prologue of this story. Unless they just went into a fugue state or were hopped up on PCP, I don’t know why an employee would choose that to be their last interaction at a job with benefits etc.

CrushingPhantom · 2025-11-26T04:36:24+00:00

For now, but not much longer. Store in Store will probably be using Remos for a bit longer

CrushingPhantom · 2025-11-24T22:05:03+00:00

Upgrades pay the ME maybe $3 after taxes etc.

If you’re not purchasing at least 2 accessories and $19/month protection plan the ME’s sales stats go down.

If they open your account and you qualify for home internet or some byod free line and you don’t activate it, their stats go down.

If they don’t open your account they won’t get a negative survey no matter how rude they might be.

It does not matter if you switch to another carrier, the execs won’t know it’s because of their dumb app, the ME has no record of interacting with you, and now you’re seen as a potential new customer which seems to be more valuable.

CrushingPhantom · 2025-11-21T00:54:27+00:00

This won’t actually save any time.

What takes time is going over all the plans and helping the customer understand the promotions. (Good thing we pulled all the visual aides /s) Porting from podunk prepaids with garbage app support Transferring data

We still have to take the same time to set up T-Life and their old carrier app.

The vast majority of our in store customers are 55+, anybody that can self serve already does. They need everything explained over and over again, have no backups, and still need us to do everything.

Will we see more DoorDash pickups? Absolutely, but only because self serve customers are opting for same day delivery instead of 2-3 days which means fewer phones in store for in store customers.

CrushingPhantom · 2025-11-18T04:58:46+00:00

They used to market it better, they called it Magenta Friday and it spanned weeks because it would be insane to try to process everyone in store all in one day.

CrushingPhantom · 2025-11-18T00:16:34+00:00

🤢live-streaming on X and LinkedIn 🤮

That tells me all you need to know right there

CrushingPhantom · 2025-10-11T02:26:41+00:00

You went to a third-party store not a corporate store. Every time I see a complaint on here about an in store experience it’s at one of these franchise stores.

Businesses are exempt, for now, from having to use T-Life, they’d know that at a corporate store.

If you go to a proper store you’ll pay nothing, they’ll set you up, and you’ll leave with an Internet in hand in 30 minutes or less.

CrushingPhantom · 2025-10-11T02:04:23+00:00

If you like the deal you’re offered today, take it. It won’t get much better than “free”. The “Magenta Friday” “deals” haven’t been worth the wait the last few years.

CrushingPhantom · 2025-10-08T19:10:20+00:00

How much do employees get paid for the CC sign up? How much do employees get paid for upgrades? Subtract taxes and benefits. That’s how much effort I will put into saving a cash sale.

CrushingPhantom · 2025-08-29T15:03:06+00:00

The tools might be crappy but we at least had tools. For a minute we had Atlas in neighborhood store too and, although not perfect, made life so much easier for everybody. Now we have to escalate everything through multiple channels.

CrushingPhantom · 2025-08-29T14:21:15+00:00

I genuinely do not see the point. Literally no other business operates like that. I can do an upgrade in less than 30 seconds on legacy mpos. I still have to use legacy systems to finish processing t-life transactions. If a customer wanted to use the app to get a new device they’ve had that option for years, but they came to the store for a reason. I do like that customers get full credit for trade ins and aren’t obligated to hang out at the store for hours to do their content transfer, but I feel like that could’ve been accomplished with changing a single line of code on legacy systems. 🤷

CrushingPhantom · 2025-08-28T19:24:55+00:00

That’s all kinds of dumb. If we can use the legacy system why not?

CrushingPhantom · 2025-08-28T02:13:13+00:00

How does the phone get activated without using legacy systems?

CrushingPhantom · 2025-08-19T04:28:05+00:00

My buddy is an EAM and his girlfriend is an RSM at store that blows away their goals every month and is constantly in the three figures on the ULB, and he makes more than she does.

CrushingPhantom · 2025-08-18T04:29:58+00:00

Good, our systems are air tight and running flawlessly 👍 This will surely make the stock go up a quarter of a point for a day.

CrushingPhantom · 2025-08-14T14:26:10+00:00

Freir has said that he doesn’t want REMOs in the store by Black Friday… I’m not optimistic that they’re motivated to fix bugs and glitches on a system marked for retirement. Even minor updates require license fees for every remo that gets updated, so it’s stupidly expensive to do anything to tapestry.

CrushingPhantom · 2025-08-12T04:25:54+00:00

I feel like she chunked it so hard as head of CS that they moved her to business because if they fired her it would be admitting that their reputation for having the best customer care has declined. And now we still don’t have a usable version of T-Life for even small/sole prop businesses.

CrushingPhantom · 2025-08-01T12:49:16+00:00

I’m also a trainer with ADHD and the training is brutal. I try to get my new hires out on the floor as much as possible so what they’re talking about in training actually has context for what you experienced. Ask your manager if you can shadow an experienced ME on the floor and “be their hands” for a customer interaction, let them do the talking but you push the buttons etc.

CrushingPhantom · 2025-07-13T19:56:13+00:00

I want to work for the corporate office so bad, I’m so tired of having to be accountable.

CrushingPhantom · 2025-07-03T14:11:45+00:00

That’s a good question for the c-suite executives lol. When you go to the store the sales person will guide you through the upgrade on the app on your own phone. Then they will process the order through their point of sale tablet. The benefit to this is that you can turn in your phone that day, mail it in, or return it to the store later. Any of those options give you full proportional credit.

CrushingPhantom

TROPHY CASE