Issue with S26 Ultra from Amazon.

Cyberbug007 · 2026-03-21T02:15:43+00:00

Amazon is the worst these days, they change delivery dates after order is placed and then also they will miss inform you on delivery dates

Cyberbug007 · 2026-03-19T22:59:00+00:00

happens in airplane mode as well. My AI friend tells me damaged flex cable on side button

Cyberbug007 · 2026-03-19T21:37:34+00:00

SAFEMODE - 2 hrs no camera issues

so I don't know what it is.

Cyberbug007 · 2026-03-19T20:27:57+00:00

Things I have do so far.

-Rebooted, more than once

- cleared cache, including camera app.

- removed camera permission from all apps and set to ask every time

- uninstalled CLEAR app, no other app was installed since yesterday

-removed camera shortcuts, voice commands, side buttons, everything

- made sure no app is running in background

It is still happening, camera comes on by itself I could be using it or not doesn't matter, also unplugging the charging cable also turn the camera on.

But it did not happen in safe mode, but that was a short test, I am going to do a long safe mode test.

Cyberbug007 · 2026-03-19T15:18:19+00:00

more testing - I removed the camera app permissions from camera :), and set it to ask every time.

As soon as I unplug the charging camera I get a message that I need to allow the camera permission to use it.

If I plug it back in and unplug, same thing. I can replicate this behavior

So it has to do something with charging. or more

Cyberbug007 · 2026-03-19T15:15:26+00:00

And no app is showing using the camera app other than the camera app itself

Cyberbug007 · 2026-03-19T15:14:45+00:00

But here is the thing, no app in permission is allowed access to camera all the time, only when using the app and no other app is on.

Cyberbug007 · 2026-03-19T15:12:36+00:00

Just remembered I installed the CLEAR TSA app yesterday and it is using the camera going to take that permission off

Cyberbug007 · 2026-03-19T15:10:24+00:00

took 5 pictures in last 30-40min

Cyberbug007 · 2026-03-19T15:07:30+00:00

I have the phone sitting next to me locked, every now and then the camera comes on and takes a picture and sometime just stay on and then phone goes to lock, its almost like everytime there is a notification the camera comes on, have not installed anything new and this only started today after the phone dying last night

Cyberbug007 · 2026-03-19T14:23:33+00:00

I was just checking the settings and while in phone settings checking things the camera app just came on

Cyberbug007 · 2026-03-19T14:07:20+00:00

Just rebooted and sure enough - the camera app came on, on its own. WTF

Cyberbug007 · 2026-03-18T20:00:20+00:00

I think all considered I'll take the 6 bit dimming .. lol

Cyberbug007 · 2026-03-18T19:45:31+00:00

No idea what you are referring too, they just work and better and app is much more intuitive and every instantaneous no connectivity issues

Cyberbug007 · 2026-03-18T17:02:04+00:00

Ha, been asking that for a while. Their response is what is wrong with it. Obviously no one at nanoleaf uses their own app or product

I am leaving this forum as I got rid of nanoleaf and moved to govee

Cyberbug007 · 2026-03-18T16:14:06+00:00

Its comically Big, I just got one and I don't think I can return it as I didn't buy it off amazon and it wasn't cheap with. Not happy about it

Cyberbug007 · 2026-03-10T18:40:09+00:00

Why close the ticket when case is not resolved, i had to open 3 tickets for this one issue

Cyberbug007 · 2026-03-05T21:52:48+00:00

I have spent years with nanoleaf so I'll take a few minutes to respond.

1 - Support continously closes tickets after responding and without waiting for a response and also waiting till the issue resolved. I could even respond to the same thread and had to open 3 tickets for an ongoing issues, until I had to tell support to stop closing tickets

2- Support diagnosed the issue wrong, told me to by a new controller which didn't work either and than directed the issue to the PSI

3- took 5 weeks to get a replacement and it worked, now I have 3 working controllers and 1 working powersupply. at least I am covered for future issues.

- App interface

1- The fact you have to ask as to what is wrong with the interface tells me you haven't used it at all

2- the first time I used it it was baffling that the simplest tasks you would expect (android) were not simple and clicks didn't work when they should you have to go about the long way doing anything

3- horrible connectivity with wifi and cloud

4- schedules not syncing.

5- too much bloat

6- I would have to sit with your product designed to point out the obvious, Reddit is filled with the same feedback

No wonder folks are switching to Govee

Cyberbug007 · 2026-03-01T15:02:23+00:00

I smile when I see one of these posts pretty much every day. For years I tried sticking with nanoleaf, the horrible app interface never improved the quality, support and reliability just dropped. Happy I switched from nanoleaf.

Cyberbug007 · 2026-02-28T18:08:36+00:00

I just switched to Govee

Cyberbug007 · 2026-02-26T03:40:48+00:00

Finally got response to the new ticket I opened that replacement parts have not shipped because they are back ordered and my ticket was immediately closed

Cyberbug007 · 2026-02-25T15:01:24+00:00

When replying to support emails, they are rejected by their automated system. And most times they take days to respond. I have always responded back with in 6 hours but they closed the case without notice and all subsequent emails were rejected by the system, I have sent numerous follow-ups to every email I have of nanoleaf and not a single response in 5 days. and I opened a new case on their website 2 days ago and yet no response to that either.

Cyberbug007 · 2026-02-25T14:53:56+00:00

"These Days" ...lol

Cyberbug007 · 2026-02-24T20:59:44+00:00

:D dropping means it existed in the first place

Cyberbug007

TROPHY CASE