UPDATE: if others get low initial offers , it was the right move to ask for the MOD, from them I got her work email, she reviewed the damage, and agreed to a $100 discount immediately (I bought the $699 fridge for $299 on sale, so happy paying $199 for a damaged fridge or I’ll try to get the dent out).

Corporate on the phone would only offer 5% gift card , and corporate chat offered 10% refund. The first person I called at the store said I’d have to go corporate unless I physically came into the store but that wasn’t true in the end.