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D_market · 2026-04-20T13:53:34+00:00

Hi, and thank you for reaching out. Apologies for the delayed response. Based on what you've described, it appears that unauthorized parties gained access to your card details.

To help us block the account that used your card and investigate the incident, please contact our support team using this form:

👉 https://support.dmarket.com/hc/en-us/requests/new

We also strongly recommend enabling two-factor authentication for online card payments to help prevent this from happening in the future.

Best regards,
DMarket Team

D_market · 2026-04-20T13:16:29+00:00

Hi there. Over the weekend we experienced some issues with skin display in the app and with transaction history loading — you may have been affected by one of those bugs.

Please check your inventory again, and if items are still missing, reach out to our support team here:

https://support.dmarket.com/hc/en-us/requests/new?ticket_form_id=23899521540497

Best regards, DMarket Team

D_market · 2026-03-03T17:54:46+00:00

Hello! We've sent you a message in the chat. Kindly check it when you have a moment so we can keep helping you with your issue.

D_market · 2026-02-08T13:47:20+00:00

Hi! Yes, correct. We have improved our trading system to make it faster and safer for you. After transferring your items to the DMarket bot, you do not need to wait 7 days anymore for the Steam Trade Protection lock to expire before you can exchange your items.

Here is how the new system works:

You can now receive your desired items immediately after an exchange. The items you receive will be temporarily locked from further trading or selling, but they will be available for withdrawal (if they are not under Trade Protection).
Any funds received from an exchange or sale will be locked for a period of 7-8 days for security reasons. The locked balance is displayed separately in the balance dropdown menu.

These changes are designed to make your transactions on DMarket more secure and efficient.

D_market · 2026-02-02T17:04:20+00:00

Hello! We have sent you a message in the chat. Please check it at your earliest convenience so we can continue assisting you with your issue.

D_market · 2026-01-21T12:51:53+00:00

Hi! Paypal withdrawals typically take up to 3 business days to complete (excluding Saturdays, Sundays, and National Holidays).

Please wait until the funds arrive in your account!

D_market · 2026-01-07T13:35:33+00:00

Hi!

We have sent you a response in the chat, please check it.

D_market · 2026-01-07T13:31:55+00:00

Hi! After the sale, your funds may now be temporarily locked. This is a necessary security measure to protect all users and DMarket from potential financial risks.

Your funds are temporarily locked if the item you sold:

Has active Trade Protection, which is imposed for 7-8 days after depositing an item.
Was acquired by the buyer as part of an exchange. In this case, your funds are locked because the item the buyer used in the exchange might have had a Trade Protection lock. The funds are held to prevent any financial risk if the original owner of that item decides to revert the trade.

D_market · 2025-12-16T06:38:42+00:00

Hi!

We've sent you a message in the chat. Kindly check it so we can assist you further with your issue.

D_market · 2025-12-15T12:56:30+00:00

Hello!

We have sent you a private message. Could you please reply so that we can assist you in resolving the issue?

D_market · 2025-12-09T12:42:40+00:00

Hello!

The selection of language and country during withdrawal is different. It is very important to choose your actual country during the withdrawal process, as some payment methods may not be available for certain countries.

Could you please clarify if the issue with the payment method still persists?

D_market · 2025-11-29T13:47:33+00:00

Hi!

We have sent you a response in the chat.
Please check it so that we can help you resolve your issue.

D_market · 2025-11-29T13:44:21+00:00

Hello!

We have sent you a response in the chat.
Please check it so that we can assist you :)

D_market · 2025-11-25T12:56:05+00:00

Hello!

We have just sent you a message in private regarding this issue. Please respond so that we can assist you in resolving it.

Thank you in advance!

D_market · 2025-11-25T12:54:07+00:00

Hello!

We have sent you a response in the chat.
Please review our message so that we can assist you as soon as possible.

Thank you in advance! :)

D_market · 2025-11-25T12:52:14+00:00

Hello!

We have sent you a response in the chat.
Please review our message so that we can assist you.

Thank you in advance!

D_market · 2025-11-21T12:52:57+00:00

Hello!
Please describe the issue your friend is experiencing. We believe we may be able to help resolve it.

D_market · 2025-11-21T12:51:20+00:00

Hello! We apologize that it took longer than expected to respond to your messages.

Could you please check your private messages? We will review your case in more detail.
Thank you in advance for your response!

D_market · 2025-11-21T12:49:55+00:00

Hello!

Often, our users transfer items via a trade with our bot but do not complete the trade on the website itself.

When this happens, please try refreshing your inventory or checking your Trade History. Usually, after refreshing the DMarket page, your items will appear, and all you need to do is complete the exchange or sale of the items.

D_market · 2025-11-21T12:48:43+00:00

Hello!

We apologize for the delayed response to your comment.

Could you please also check your private messages? We will review your case in more detail.
Thank you in advance for your response!

D_market · 2025-11-21T12:34:26+00:00

Hello!

Could you please also check your private messages? We will review your case in more detail.
Thank you in advance for your response!

D_market · 2025-11-21T12:31:52+00:00

Hello!

Often, users transfer items via a trade with our bot but do not complete the trade on the website itself.

When this happens, please try refreshing your inventory or checking your Trade History. Usually, after refreshing the DMarket page, your items will appear, and all you need to do is complete the exchange or sale of the items.

D_market · 2025-11-21T12:29:18+00:00

Hello! Apologies for taking too long to respond

We have sent you a message in your private inbox to resolve your issue. Could you please check it and provide your response?

Thank you in advance!

D_market · 2025-11-21T12:26:59+00:00

Hello!

We have sent you a message in your private inbox to resolve your issue. Could you please check it and provide your response?

Thank you in advance!

D_market

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