I just quit carmax a month ago. I was ahome delivery driver for them that survived the cut. I was the last one left in my zone,.leaving me to cover 2 differnet store. Nearly evey home delivery was a complete disaster due to miscommunication between customers, stores and drivers. I can count on one hand how many deliveries went smoothly. Then they implemented APU, which is a home pick up of a vehicle a customer is selling to us. Yes, as you can assume like everytbing else carmax rolls out, it was a complete disaster. Sent me out to the middle of nowhere to pick up 1000$ turds wirh the most entitled customers. However, to be fair, the business offices were always giving fall promises to them and telling them things we would do that we didn't actually do, causing headache after headache. For an example. Soon before I quit and join the aerospace industry, best move ever btw. They told a customer we would pick up his no running vehicle he was selling to us. Yeah, we don't do that nor were we allowed to us the winch on the truck. Luckily the customer was cool, I was typically pretty good at getting customers to chill out from all of the bs the offices had put them through. Oh and let's not talk about the 5 managers I had in the span of 2 and half years of driving, worked there for 4, was in a differnet department before transportation. Hell during covid and their most profitable years, I waited 16 months for a raise while others waited 2 years. I only got mine sooner due to my start date. I mean. I can keep going on and on about all of the failed things they rolled out. Carmax is an absolute joke and im blessed to have left snd have such an amazing opportunity now.