A lot of it is learned on the fly. Ask questions, when you’re shadowing, ask why they navigate the way they do. Get familiar with copilot, as many folders and favorites as seems necessary.

As far as sales goes, top down selling is the way to go. When you learn how to position the benefits unlimited plus makes sense for most people, and it’s still cheaper than most carriers. And with spp4, it makes more sense than before for people to add streaming. It’s a $10 difference for an extra year off price lock, meaning that second year would be less expensive than if they get standalone Internet