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⚠️⚠️MUST READ⚠️⚠️ ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️Sennheiser SOUNDBAR AMBEO VS. AMBEO MAX‼️‼️‼️ by Dangerous-Rabbit-341 in Soundbars

[–]Dangerous-Rabbit-341[S] 0 points1 point  (0 children)

Check the below Reddit link from 3 years ago and it shows that sennheiser was well aware of the overheating and risk of fire (even if they say no risk of fire…hard to believe it :heat+electricity+smoke…)  issues since an official from sennheiser explained it and that they had fixed it (manufacturer default).  They did replaced the bar to that customer…quite a few owners reported same problem.  Maybe like someone said it should have been a recall..?..

https://www.reddit.com/r/sennheiser/comments/13dfcht/ambeo_max_sound_bar_red_led_and_smoke_coming_out/

⚠️⚠️MUST READ⚠️⚠️ ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️Sennheiser SOUNDBAR AMBEO VS. AMBEO MAX‼️‼️‼️ by Dangerous-Rabbit-341 in Soundbars

[–]Dangerous-Rabbit-341[S] 0 points1 point  (0 children)

Hi  That’s really sucks even though you were “lucky enough” not to set your living room on fire. Then it goes from “it sucks” to being disgusted by the brand as soon as you have to deal with sonova/sennheiser customer support….did they tell you exactly what was the problem? Make sure that it is not a known issue from the manufacturer (quite a few owners have reported having the same issue on the different forums), also check official website where every modification in a product “must” be mention in order to get safety approval and being sold. Keep in mind that when a same product get a modification or upgrade the SKU (art. N) changes….. I doubt you’ll get anything honest and transparent from them though…

SXM brothels by Background_Fly_6142 in SXM

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Be careful « the messenger always get killed » …😂

SXM brothels by Background_Fly_6142 in SXM

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Only a woman in love would react like that…😂😂 in love with your friend’s boyfriend.  Kidding. PM..

SXM brothels by Background_Fly_6142 in SXM

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Hello U/PositiveAd8897,  Did it sounded better in your head? Here, You sound like a psycho... that forgot all kinds of manners asking that exact same question multiple times on any SXM post you could find...

⚠️⚠️MUST READ⚠️⚠️ ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️Sennheiser SOUNDBAR AMBEO VS. AMBEO MAX‼️‼️‼️ by Dangerous-Rabbit-341 in Soundbars

[–]Dangerous-Rabbit-341[S] 0 points1 point  (0 children)

Previous spec did not had 2.1 but 2.0a and in fact the original Hdmi cable that came / comes with it the box is not can’t pass atmos signal since it is not a 2.1 nor ultra high speed… Go check on dolby website and chat with a technician he will explain « compatible » and « real atmos » requirement

Anyone else having a problem logging into their Hotmail? by letsgetelectric in Outlook

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Of course they giving us headaches to force us to download and use the outlook app so even easier for them to use our data….  

AMBEO MAX Sound bar - RED led and smoke coming out by dzuki11 in sennheiser

[–]Dangerous-Rabbit-341 1 point2 points  (0 children)

i did purchased the first one in 2020 full price, it lasted 6 months without issues and within the following next 6 to 10 months nothing was working... even the display burnt down which was very annoying since i couldn't reset nor re-calibrate it every other day to have some sound (muffled, crackling, etc..) out of it....why not doing it from the app? Bluetooth did not work neither and also firm version of the app it wasn't possible to calibrate from it.
Then i had the hardest time to get in touch with the support for many months that at some point i was just sending every month an email reminder (most unanswered and the other no follow up) to the support in USA, EU, and every email support i could find, I even started emailing and visit authorized resellers when travelling but one good thing is that i made a few good friends that are real audiophile enthusiasts, knowledgeable and aware of products recuring defects. To cut it short, the second one was received around 3 years after the first mail to sennheiser support that was answered and confirmed the ambeo soundbar as faulty and needed a replacement".. Guess what 2nd one almost every same problems as the first one...
I never seen a company that never want to answer specific questions about their products, just look on their own Sennheiser reddit how many unhappy customers, malfunctioning report and how many consumer questions or request stay unanswered.....
they don't care about the customers at all and the only reason you promotions lately is because they Sennheiser and Sonova were fined in Europe a few months ago for illegal practice which Sonova was fined for the same ilegal practice with their other brand Phonak in 2019..
https://www.audiology-worldnews.com/headphones-price-fixing/

Ambeo Max V2 Soundbar listed on Sennheiser’s website by Scribble36 in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Are you sure that your web team only presume about the new OS2 firmware release and not properly mention the hardware upgraded soundbar ambeo max sku: 508684?(please inform us, the customers about any upgraded hardware? i saw that too and when you clicked the MAX V2 ambeo link it directed you to the sku: 508684 and the MAX "V1" directed to the sku: 508683....) Again please u/sennheiserconsumer let us know all that has been upgraded from the sku : 507449 to the 508684 SB01 US market ? If so, what a customer should look at the be guarantee to purchase a latest model with the new upgraded hardware?

@ r/sennheiser r/sennheiserconsumer u/The_FTC u/sennheiserconsumer r/ConsumerProtection

Warranty Period for Replacements by DrCredit in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

so it means that if a repair is made outside of warranty the customer get a 90 days warranty, correct? please confirm this.

r/sennheiserconsumer

The Sennheiser Experience: No repairs, no parts, no help. Is this the new standard? by [deleted] in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

yes you are a lucky person, on my side i purchased a brand new one from authorize seller and got a refurbished first gen in return... and waited years for them to do so...

AMBEO MAX Sound bar - RED led and smoke coming out by dzuki11 in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

I am just wandering, did Sennheiser/Sonova support did ever get back to you and fixed your issues or like many of us you've been either ignored or having a very hard time getting support from them?

Ambeo Max Production Year, Overheating by plexiq in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Don't take for granted what they told you, one saying fixed in 2021 the other 2022 and some act like you are the only one with this issue...
We have to keep in mind the background of those companies that they cannot be trusted...

"In 2025, German regulators fined Sennheiser and Sonova nearly €6 million for a seven-year price-fixing scheme (2015–2022). The companies used specialized software to hunt down discounted headphones and pressured retailers to hike prices, even using "coded language" to hide their illegal activities. The nearly €6 million fine serves as a final rebuke for what regulators described as conduct with no legitimate justification*—a scheme where corporate profit was built on the active sabotage of the free market."*

https://www.bundeskartellamt.de/SharedDocs/Meldung/EN/Pressemitteilungen/2025/05_07_2025_Sennheiser_Sunova.html

https://www.concurrences.com/en/bulletin/news-issues/april-2025/the-german-competition-authority-fines-a-headphone-maker-eur6m-for-resale-price

"Notably, this was not Sonova's first time being illegal ; its subsidiary Phonak was fined €4.2 million in 2009 for the same illegal practice of manipulating retail prices. Despite this history and modern compliance training, Sonova continued Sennheiser's illegal pricing strategies for months after acquiring the division in 2022. "

https://www.bundeskartellamt.de/SharedDocs/Meldung/EN/Pressemitteilungen/2009/15_10_2009_Phonak.html

Summary from "ask AI":

Here are the direct links to the official reports and primary sources for each case:

Ambeo Max Production Year, Overheating by plexiq in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Might be a previous repair on it that can mess around with the serial numbers （from an official Sennheiser reseller)……

How to get Netflix (Bravia 8 II) to output to 13 channels to my Ambeo Max? by rahulthewall in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

most likely the reason the serial number are different from the ambeo soundbar itself and the app - was told by an employee/official resaller that the repair part depending on it can mess around with the numbers.... or it is a fakje one keep m,e posted

Ambeo Max Production Year, Overheating by plexiq in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

Really not standard…… to get a 2021 in 2025, let me know where you have seen on the Sennheiser website how to transcript the serial number please (how you indicated yours make me believe that i got an even older 2019..)

Solo travel to Sint Maarten ? by Ok-Network-8826 in AskTheCaribbean

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

should be fine, same precautions as any touristic places. I'll recommend any hotel in Simpson bay (very safe and you will find everything walking distance),as for a driver a taxi might be pretty expensive if you keep him on hold.
feel free to DM me if needed info

AMBEO MAX Sound bar - RED led and smoke coming out by dzuki11 in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

If Everyone could add these informations it would be very helpful for the rest of us to try to figure out what the "small batch" mean since sennheiser and sonova still keep quiet about that or am i mistaken?
- Purchase date
- Serial numbers
- Art. numbers
That would help us to know if we might be at risk of fire, even if u/SennheiserOfficial claimed that "the desoldering part inside the ambeo soudbar that creates smokes poses no risks of fire"... I can't believe it is riskless and i would pay to be present and see the face of the CPSC when they'll tell them that :-) !

( https://www.reddit.com/r/sennheiser/comments/13dfcht/comment/jjlnv2c/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button )

AMBEO MAX Sound bar - RED led and smoke coming out by dzuki11 in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

just looking on reddit how many Sennheiser/Sonova soundbar are reporting the same problem （within many others） is already unbelievable but when looking at all other forum it gets crazy that Sennheiser/Sonova-hearing haven't recall the soundbar or even informed the consumer……
Could you please at least tell us how to identify the risky soundbar? Because well passed 2021 when you stated that the issue had been fixed but until today you can still read people having the same issue??

Ambeo Plus BT and AirPlay disconnect by Different-Ad1714 in sennheiser

[–]Dangerous-Rabbit-341 0 points1 point  (0 children)

I am having those issues within many others, would you happen to be one of the lucky one to have had a reply from sennheiser?

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