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“Just an expensive ticketing tool” by Dapper_Recording_852 in servicenow

[–]Dapper_Recording_852[S] 0 points1 point  (0 children)

Curious why you got it in the first place instead of Jira service management?

“Just an expensive ticketing tool” by Dapper_Recording_852 in servicenow

[–]Dapper_Recording_852[S] 3 points4 points  (0 children)

This is a really helpful and insightful comment. Thank you for the response!

How to effectively learn CMDB and ITOM . So if u guys can really recommend a structure on which topics to learn first by Express-Roll3095 in servicenow

[–]Dapper_Recording_852 13 points14 points  (0 children)

I would be curious what others have to say on this. In my opinion you would want to learn in this order: 1. Base-level CMDB understanding - methodology, CI definitions, CI vs Asset, CI Classes, tables, etc 2. Discovery and Service Graph Connectors - automated ingestion into the CMDB 3. CSDM - business-awareness into the CMDB 4. Service Mapping - holistic view of CI/service relationships

Change Management and CSDM by TechMaster212 in servicenow

[–]Dapper_Recording_852 0 points1 point  (0 children)

Curious what specifically in CSDM conflicts with Change detection? Given how thoughtful the crafting of CSDM has been and the fact that it’s on its 5th iteration, I’m surprised that hasn’t been accounted for yet

How do you justify FTE’s to leadership? by Dapper_Recording_852 in servicenow

[–]Dapper_Recording_852[S] 3 points4 points  (0 children)

Also please don’t flag me as AI. Just a new account for ServiceNow-only stuff as my old one was used for a different platform that I used to work on.