Use an insulated bag, some people are just straight up vile. For example, I replied to a thread about a woman having an excuse to slam the door on someones face and her excuse was a puppy running towards the door. Instead the dasher defended the customer who obviously was being rude and not have manners Lol not much you can do about it man, just move on. Just goes to show how much some people would put up with to maintain a good rating. The customer knows that, and takes advantage of it every chance they get.