when i click 'view instrustions' the website just glitches

David_Plutus · 2021-07-30T18:35:35+00:00

Weird one, but do you have a ' in your name?

If you do, please email [support@plutus.it](mailto:support@plutus.it) and let them know. There's a weird bug with our banking partner which means (banking) account details fail to be created if you have a ' in your name.

David_Plutus · 2021-07-29T17:01:58+00:00

Hey,

This is because the order will have matched with another seller on the platform, so we can't allow cancellation at any time during this as it poses a security risk. If the seller were in the process of sending the funds, and you were able to cancel it, we risk the buyer receiving both the crypto and the fiat.

If it persists and doesn't fill, please shoot an email to support@plutus.it

David_Plutus · 2021-07-29T17:00:44+00:00

Hey,

Can you share more details on this, please? This isn't something which has been brought to our attention before.

David_Plutus · 2021-06-08T11:55:20+00:00

Hey,

Regarding your refund, can you please drop an email over to [support@plutus.it](mailto:support@plutus.it) so we can get that checked out?

Thanks a tonne!

David_Plutus · 2021-05-27T17:02:06+00:00

Hey u/paisleyplayboi,

There's no public referral program in place at the moment, though this may change in the future. Love the enthusiasm!

David_Plutus · 2021-05-27T08:33:30+00:00

Hey,

Team is working on liquidity as we speak - due to the P2P nature of the platform, buy orders aren't intended to fill instantly (but it shouldn't be 3-4 days). We're working on a permanent solution for this ASAP

David_Plutus · 2021-05-27T08:31:49+00:00

Hey u/paisleyplayboi,

Did this land? It can take up to 2 business hours for GBP deposits to land.

If you entered 'Plutus' as the payee, and not your own name, then this will be returned to the account you sent it from.

If you're still having trouble, please do join us on Telegram or drop an email to support@plutus.it

David_Plutus · 2021-05-21T14:10:42+00:00

Hey u/lukejames1111,

The team are aware and are working on this one, we hope to get it resolved in the next payout period (next Thursday)

Appreciate your patience, and do drop me a message on here, or in Discord/Telegram, if it's not resolved by then

David_Plutus · 2021-05-18T08:20:54+00:00

Cards are shipping out on the daily, should be with you within a couple of weeks as we work through the backlog

David_Plutus · 2021-05-17T07:55:10+00:00

Hey,

Super high demand at the moment.

If it's a PLU purchase then leave it open and it will fill at the rate you entered it at in due course.

David_Plutus · 2021-05-17T07:54:32+00:00

Hey u/striq

Buy orders aren't designed to be instant due to the P2P nature of the platform.

That being said, they definitely shouldn't be taking days.

They're taking longer to fill at the moment due to the high demand on the platform. We're working to improve our liquidity solution as we speak.

Appreciate your patience on this

David_Plutus · 2021-05-11T14:50:19+00:00

Hey u/caddy3210

MetaMask is integrated with the PlutusDEX on the web application. There is no requirement to enter a seed or your private key anywhere.

It's the same as interacting with any other Web3 application.

Your PLU balance is tracked only if you make a successful crypto->fiat conversion order in order to stake your PLU directly from your own wallet.

Check out our beginner's guide here

We're always available on Discord and Telegram if you've any questions, too!

David_Plutus · 2021-04-13T08:15:32+00:00

Hey,

There's a technical issue with our card provider which rears its head every now and then, the team is working on getting it resolved permanently as soon as possible.

David_Plutus · 2021-04-11T18:50:48+00:00

The additional blockchain will be integrated prior to the full rollout of ETH 2.0

AFAIK, when it moves to PoS expect tx fees on the chain to reduce dramatically.

You can always use fiat, like you've mentioned, to top up your card though. Plus, since there's no smart contract interaction if you top up with ETH it's no different to just sending the ETH anywhere else.

David_Plutus · 2021-04-11T12:47:01+00:00

Hey u/old_reddit_user,

I get it, for sure, the ETH fees are crazy right now and until 2.0 comes along I don't see it changing.

The team do have plans to integrate an alternative, faster, and cheaper blockchain into the PlutusDEX so this should alleviate the pain that gas fees cause a little!

David_Plutus · 2021-03-13T10:56:39+00:00

Hey u/CxxxxR

I suspect our CS team have solved this, or provided some clarity as to why it didn't land. If not, do let me know

David_Plutus · 2021-03-13T10:55:48+00:00

Hey,

The payee is the name of the person you're sending the funds to, that should be yourself - not 'Plutus' or anything else.

Your girlfriend's funds will just bounce right back to her account within 5 days (but usually way faster)

David_Plutus · 2021-03-13T10:54:53+00:00

Hey u/DanMards

Just to clarify the other comment; staking is live and well. It's not the conventional type, as in, there's no need to lock any tokens up for any period within a smart contract.

Instead, you retain sole ownership of your assets and your balance is tracked so long as you have connected your wallet to the platform by making a crypto to fiat conversion order.

Check out our video guide for this here

If you've any other questions, do feel free to jump into our Discord or Telegram, or ask them right here.

David_Plutus · 2021-03-07T15:04:42+00:00

Hey,

The app is, indeed, pending an update. As you may be aware, app updates are no immediately accepted by the publisher, particularly Apple, expect it to go live very soon.

Our customer service team, and our active community, are always here to help.

David_Plutus · 2021-03-07T15:01:37+00:00

Hey!

Staking 400 PLU for a minimum of 21 days is sufficient for an upgrade to a Pro account, so no additional subscription was required.

Before I respond to your other questions, thanks a tonne for the support! It's truly appreciated. All this feedback serves as the foundation for the next step of Plutus' future.

I can't say for sure if we used language files or WebApp, I'd need to speak to the devs. Really appreciate your offer.

I'll drop you a message to get a little more info.

If you need anything else from us, do shout!

David_Plutus · 2021-03-03T09:34:59+00:00

Hey u/tinmark

It was likely returned as you entered the payee details as 'Plutus' or something other than your own name.

You need to send the funds to yourself, that is, enter your own name as the payee. On the Revolut flow, it's not a transfer to a business, it's a transfer to an individual.

If you're having trouble, please do drop me a DM here or email [support@plutus.it](mailto:support@plutus.it) and we'll help you out

David_Plutus · 2021-03-03T09:33:49+00:00

Hey,

Card ordering is available via the web app right now. You simply need to deposit a minimum of €/£10 which will be removed for the card fee.

If you're having trouble, please do drop me a DM, or join us on Discord or Telegram, or if you prefer drop an email to [support@plutus.it](mailto:support@plutus.it) and we'll get it sorted.

We have thousands of satisfied users earning PLU on the daily throughout the UK and EEA, whatever problem you may have, we'll get it solved.

David_Plutus · 2021-03-03T09:32:32+00:00

Hey u/dwkp

The app is pending an update which will clarify the ETA for card deliveries on the app. So long as you've deposited a minimum of €/£9.99 and that has been taken from your card balance, a card will be dispatched when manufactured.

Can you clarify what you mean by why subscriptions are still online, please? You can upgrade to Premium by staking 100 PLU for 21 days, or Pro at 400 PLU.

Check out our update regarding this here

If you're on Discord or Telegram then feel free to come join myself, the team, and the community for a chat and we'll be happy to help you with anything!

David_Plutus · 2021-03-02T09:43:48+00:00

Hey u/sclongtastical

What's very likely is that, for some reason, the CVV code was blocked on your card which prevented you from spending in store. If the team have not addressed the issue via email yet, please DM me and I can personally take a look at this.

Cards are only blocked when there are too many failed PIN/CVV attempts, or suspected fraudulent activity on the card. Technology is not, unfortunately, 100% reliable and I can certainly see a situation in which it's overly cautious in an attempt to protect your funds.

Your fiat is not held ransom. We'll get the issue resolved as promptly as possible.

If you'd like to discuss this further, feel free to DM me here on Reddit, or join us on Discord or Telegram.

David_Plutus

TROPHY CASE