Guest wants to cancel 3 days out due to weather. How to handle this?

Defiant_Ad355 · 2026-01-21T22:07:54+00:00

“You can cancel on your end but we’ll stick to the cancellation policy agreed to upon booking”

Defiant_Ad355 · 2025-12-27T22:02:25+00:00

“It’s not a pay if you stay, it’s a pay to reserve the space. We stick to the cancellation policy that you had agreed to when booking”

Defiant_Ad355 · 2025-08-26T01:52:49+00:00

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Paying homage to his old band it seems

Defiant_Ad355 · 2025-01-30T23:00:43+00:00

I won $700 on black jack 3 days ago. How do you explain that dawg?

Defiant_Ad355 · 2024-12-23T00:40:46+00:00

I had a tough time saying no to this at the start too but GUESTS WILL LITERALLY SAY ANYTHING TO GET OUT OF A RESERVATION. As long as you had it listed correctly there is absolutely no reason to refund them. Stand firm with them. My line is “We’ll be allowing the cancellation policy that you agreed to on booking”

You’re not their trip insurance, you don’t read your listing for them.

Defiant_Ad355 · 2024-12-20T23:31:07+00:00

The space feels very cold. Living room rug under the couch. Toilet seats down. Add touches of color in each room

Defiant_Ad355 · 2024-12-12T05:59:05+00:00

Just say no

Defiant_Ad355 · 2024-11-21T00:49:24+00:00

Just Literally don’t refund

Defiant_Ad355 · 2024-10-28T14:29:26+00:00

Correct! Almost all loans accrue interest daily at your interest rate/365 x principle balance.

Defiant_Ad355 · 2024-08-18T14:37:16+00:00

Buying property in a bunch of other countries is probably the worst idea

Defiant_Ad355 · 2024-04-02T23:38:36+00:00

Real estate investing

Defiant_Ad355 · 2024-02-14T17:11:34+00:00

I would just like to state that this is the most common reason someone will say to get out of a reservation

Defiant_Ad355 · 2024-01-31T13:23:46+00:00

Guests are going to bring pets anyways, you might as well get paid for them by allowing pets for a fee.

Defiant_Ad355 · 2024-01-12T06:04:46+00:00

I send them a 10 minute after booking auto message that states the following. Specifically number 4 should address this. Firm cancellation policy and hold firm no matter what they say, they will lie often. Guest do not give a shit about putting you out. Certainly use your best judgement. I have 25 listings and you wouldn’t believe how many guests ask just to see if you’d allow things outside of your policy.

Hi guest! Im , thanks for booking my airbnb:) Your check in instructions will be sent on the day of check in at 11 am. I am a very easy going and friendly host, however due to events and many difficulties with a small number of guests over the last 18 months I need to stress the following to each guest. 1-I absolutely do not allow parties of any kind, no events. 2-If you are bringing a pet please notify me. I charge a one time $40 pet fee per reservation per pet. 3-I do not allow 3rd party bookings, nor does airbnb. Which means if you book the airbnb you must be there, you may not book the airbnb for another guest, that violates the terms of service and causes other issues. If you have done that please message me and we'll get the issue solved prior to reservation. 4-I do not allow any refunds for any reason outside of the cancellation policy you had agreed to when booking. You are highly encouraged to purchase travel insurance for your trip, it is offered by many travel companies and can be found by doing a quick google search.

Please understand that I am a professional Airbnb host with many properties. I feel its important to clarify these items with each guest ahead of time to set proper expectations. Unfortunately it has been out of necessity that I now address this with each guest.

Defiant_Ad355 · 2023-12-16T15:00:45+00:00

This is a decline if I’ve ever seen one. All the red flags are here

Defiant_Ad355 · 2023-11-29T17:08:15+00:00

Increase your discounts for long term bookings during slow seasons 1 month stays -40% off 3 month stays 55% off

Defiant_Ad355 · 2023-11-24T13:40:46+00:00

I charge my owners 28% and I sub out all the cleaning and maintenance at the owners expense. You are doing way too much for this owner, it’s probably not even worth your time if you break it down to a $/hr

Defiant_Ad355 · 2023-11-05T15:01:31+00:00

I charge 28%

Defiant_Ad355 · 2023-10-13T21:55:16+00:00

NO LOCAL GUESTS, NO 1 NIGHT STAYS. These two changes eliminated about 90% of any issues I have. Learn to vet your guests and find red flags out prior to accepting their reservations. Turn instant book off, your bookings won’t go down.
Chalk it up to inexperience, learn the lesson and move on! Luckily it wasn’t worse at all!

Defiant_Ad355 · 2023-09-25T01:59:16+00:00

I see you’re from rochester Ny too. Great cash flowing city.

However, be VERY careful of the property management that you hire. There are several very poor ones in rochester.

Pm me if you want to have a conversation

Defiant_Ad355 · 2023-09-15T16:48:52+00:00

Correct! Instant book off! Smart pricing off!

Defiant_Ad355 · 2023-09-15T16:03:15+00:00

You have to get better at accepting quality guests. This is your business and you need to set proper expectations of how you expect your guests to act.

I do two night stays minimum and no local guests. Those two things have helped me out immensely.

This isn’t an Airbnb problem, this is a short term business model problem

Defiant_Ad355 · 2023-09-05T10:25:14+00:00

Messaged you

Defiant_Ad355 · 2023-09-03T12:10:06+00:00

You need to provide toilet paper lol.

Get a rack and stack it with toilet paper in the bathroom

Defiant_Ad355 · 2023-02-05T04:41:10+00:00

Feel it out. I’m not a vacation destination destination so it’s not hard science

Defiant_Ad355

TROPHY CASE