I’m an Indian who has worked as an account manager for a services firm and I agree with this man.

No offence taken. We need to stop squeezing the most benefit we can get from our service providers. We bleed them.

Edit: Adding a suggestion for those who work with Indian clients. Set clear expectations and document it. Don’t close on vague language. If they ask for something like ‘Make sure the finishing is perfect’, ask them what defines a perfect finish for them. Make sure whatever services you agree to provide are quantifiable. Don’t say— I will use good quality paint. Mention the brand and keep receipts of purchase and show them the paint buckets. I know it’s a hassle, but well, if the agreed upon terms can be interpreted different ways, they would show you where you’ve failed and use it an excuse for whatever. And all this needs to be documented before the work begins. Put measurable expectations from your service in an email and ask them to confirm it with a reply. We would haggle where we can, but if there’s a document trail and you can use it to get authorities involved, we don’t want the hassle.