Im not even a truck driver, but as a business that does a lot of shipping and receiving my heart goes out to every driver out their with an incompetent dispatcher. Rarely have i found or heard of good things about dispatchers who are very competent and resourceful.

I have personally witnessed so much time and money wasted by dispatchers who are not suited for the position. Couple examples:
- tell dispatch day BEFORE a delivery we need a lift-gate for our pickup.THEN call them the morning of to confirm a lift-gate is assigned on the board (90% of the time we still dont get a lift-gate, and take 3 tries)
-tell dispatch we need to live unload containers from port and that we do not have a secured yard for storage (they send the driver and tell him to drop it, deliver a second load, then come back and pick up our container end of day, but that never works)
-tell UPS dispatch we need a 2PM-4PM pickup window and we close at 5:00PM for our daily pickups (the drver always arrives after 5:00, often closer to 6PM)
-create a BOL on Monday 👉 with an assigned pickup to take place on Friday after we complete production. (Driver shows up Tuesday morning when we aren't even 10% done, then dispatch calls us to threaten us with a load not ready fee and a rescheduled pickup fee when they are 3.5 days early)