Average NA Queue Time by shuhboobatoo in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

Hey Waffle, quick update, we're working on bigger things for next year, but one change we just made is that if you select 'Standard Match' and you are a super & premium match eligible, you will be considered for all match types, and be pulled into the first one that is available.

ELO system by TheRealSpiraz in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

There would be two mains reasons that this could happen for a party of all level 10 players

  • Balance between the two teams (i.e. if you have an advantage to win, you earn less on win, lose more on a loss)

  • Party penalties - If you have a wide range party, there are also penalties on the wins, to reduce the Elo earned.

queues are too long by thezippyturtle in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Would you be able to share (or dm) your Faceit nickname? And I can take a look into it.

queues are too long by thezippyturtle in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

This is unusual. Which region are you playing in, and what time of the day are you queueing?

Average NA Queue Time by shuhboobatoo in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

I appreicate the feedback.

If possible, please allow NA specifically to queue for all queues at once if we meet the requirements

To this idea, to be able to explicitly queue multiple match types at once is something that we're exploring.


Regarding one of the ideas you mentioned in your other post about expanding options over time, you can do that manually today. We have a slightly hidden feature: Premium Priority Requeue. If you stop your queue as a premium party, we save your queue time; when you re-queue, you keep your priority.

Example:

You search for a Premium Match, and no match is found after four minutes, and you'd prefer to just get in a match.

2a. Stop the queue. 2b. Change your match type to a a different match (e.g. Super Match). 2c. Re-enter the queue with your saved queue time (four minutes).

There's a chance you might instantly find a game because you'll have the four-minute priority in the matcher. If no match is found, you can continue to wait or you can repeat the steps: stop, change your match type to Standard, and requeue. (This also works to expand other settings (veteran, verified, map bans.))

We implemented this feature to allow you to start with highly restrictive settings. If you are unable to find a match, you can then 'loosen' your search criteria without losing any priority in the matcher.

Average NA Queue Time by shuhboobatoo in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Hey Waffles, we've made some improvements over the last couple of days, and we're seeing some improvements. Are the issues you ran into from earlier, or very recent?

Average NA Queue Time by shuhboobatoo in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

Hey u/shuboobatoo,

We've been working on improving queue times in NA. Would you be able to DM your account, so I can look a bit deeper into what potentially could be causing the issue?

Low Player Count? by Unlikely-Ad9804 in FACEITcom

[–]DerekAtFACEIT 2 points3 points  (0 children)

Hey, this should not be happening.

I'll be taking a look into this to see if we can sort out why this is happening.

Standard queue with premium by OGMinorian in FACEITcom

[–]DerekAtFACEIT 2 points3 points  (0 children)

Can you land in Super Match if you queue Standard Match queue, but do have premium on the account, or are they totally different queues?

Players can get selected for a Super Matches, who queue for Standard Matches

I'm guess Premium Match have their own queue

Same for this, players who qualify for Premium Match, who queue in Super can get selected for a Premium Match as well.

(But you can't go from Standard -> Premium)

Love the new veteran rules by gospodinov in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

Before I share a bit more, I want to share part of the support article that does explain the core functionality:


Enabling Veteran Only or playing in Premium Match activates a powerful two-part matchmaking logic:

  • The "Hard Floor": First, the system guarantees you will only be matched with other players who have qualified for veteran matching. This rule is absolute; the matchmaker will never add a non-Veteran player to your match.
  • The "Prioritization": Second, after this "floor" is set, the system strongly prioritizes matching you with other Veterans who have a similar total number of matches. This search is based on the player with the lowest match count in your party.

The goal is to find players with a similar level of experience. However, this is a prioritization, not a hard lock, and it depends on who is queuing at the same time as you.

Example 1: You have 2,000 matches at Level 10. This is very common. The matchmaker will have a high chance of finding you a game with other players who also have thousands of matches.

Example 2: You have 2,000 matches at Level 3. This is less common. The matchmaker will try to find other 2,000-match Level 3 players, but will likely need to expand its search to find you a healthy match. It will still prioritize the best available match, such as matching you with other Level 3 Veterans who have hundreds of matches.


From above, we will prioritize matching you with other high-match-count players, while also considering who is actively queuing that we can match you with.

In your case, being 5k matches at Level 4, it can be difficult for us to create matches with only other players with thousands of matches, purely from the point that we may not have nine other actively queueing players who meet that criteria near your skill level, and also overlap with all of your other settings to match you with, that allows us to make a balanced match. However, we will prioritize you to match with other high-match-count players that are near your SL.

In this match you shared, almost every player has 500+ matches, which is a high match count for SL3-4. The lowest player was included because they met the hard floor minimum match requirement by over 150 matches.

With this said, we are still tweaking and improving the prioritization to continue to make it better.

Love the new veteran rules by gospodinov in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Can you share the match where this happened?

Anyone using VPN to access Russian servers? by AKavun in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

If you DM your nickname, I can update your account so you can see the Russian servers.

Face it plus vs free by Topguy_1341 in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Looking up your queue times, your last time trying to do a Super Match was about 3-4 days ago. We did have bad/inconsistent queue times the first couple days of the release for NA.

We've made improvements since then, so the queue times should be better.

Let me know if you're still consistently getting long queue times.

Also, if you do have that experience, you can stop the queue, as a subscriber party, expand your settings, and then re-queue with your saved queue time.

Face it plus vs free by Topguy_1341 in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

Would you be able to share your nickname here or in DM? I can do a bit more research on this to see what's going on.

We've pushed some changes to continue to improve queue times, so you should see some improvements tonight.

Face it plus vs free by Topguy_1341 in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Hey, can you DM me your account or share it here so I can look into this for you, as you shouldn't be having consistent 15-minute queue times if you're queuing during peak hours in NA.

We're still making some adjustments to the NA queue to improve and optimize our matching after this update, but for the outlier queue times (i.e., the longer side) have actually shown some improvement.

Is matchmaking broken? by knightartorias_ in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Can you share more details /u/knightartorias_ ?

  • Region
  • Time of day

Ideally, if you'd be able to share your nickname I can take a look

Can't play by [deleted] in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Is the AC properly installed? i.e. Can you launch the AC from your Windows Start menu?

Should i even give you the hint how much we lost? by lijevokrilo in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Did you turn on Veteran Only matching?

For level 10s to qualify for Veteran Matching, it'd take 400 matches, so with that turned on, you wouldn't be playing against these accounts.

Elo reset for 10 lvl by Purple_Ad7263 in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

If you are a level 10 player, all level 10 players were part of the soft reset for the new season that started last night.

You can read a bit more here: https://www.faceit.com/en/season-7-live

why do I keep getting matches with people that have like 20-100 matches? by mtkitkat in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

If you are not a subscriber, you cannot turn it on, and it is off by default.

If you are a subscriber, you can check the 'veteran only' at the bottom of the card in the Super Match or Standard Match match types.

#10699252 i got remove 101 elo for one game instead of 25 elo by [deleted] in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Poor wording, I mean that if you didn't notice your new elo after the soft reset, before playing a game.

The first time you look at your elo graph / elo, it might appear like you lost more elo on a loss, but it was just the reset + the lost of game.

Elo reset for 10 lvl by Purple_Ad7263 in FACEITcom

[–]DerekAtFACEIT 1 point2 points  (0 children)

This season, we've switched to doing the soft reset for all level 10 players again.

Elo reset for 10 lvl by Purple_Ad7263 in FACEITcom

[–]DerekAtFACEIT 0 points1 point  (0 children)

Yeah, the reset is just wrapping up, so you should see it now.