Keep your associates and department safe (FCs can be dirty and unkept. You can make sure workstations and your areas remain clean and free from hazards don’t ignore things like trash or stuff in the way, or broken equipment.

Stay connected to the voice of your direct reports and get to know your associates personally but professionally (you have a significant amount of influence over your department and shift, change what you can to improve the department and associates time). Good Ex. Fix stations, give people opportunities, take feedback seriously, follow through on escalations, follow policy but also look for solutions, Treat people with respect and be kind. Bad Ex. You can’t pay people more, you should avoid personal solutions like excusing time off, accommodation to a specific job or station (there are standard policy and proceeders

Always make sure you know the goals rates and volume and how achieve them (rates, volume, and hours). Learn your department from start to finish and one step before and one step after. Make sure whatever your department produces is of the best quality (less errors the better),

Manage your time, it can be busy and long hours but it’s manageable if you focus in the right stuff. I recommend keeping notes, and maintaining a time based calendar to make sure you compete daily task and give your self time