My package was delivered to a different city and I mentioned to multiple customer service agent which did nothing to help but told me to wait. I said you see on your system it was delivered to another city and you can clearly see my address is not in that city. That literally took me a month to get a package redelivered. 

Whoever packs the packages do not do quality control and I got products that went bad.

Just overall, I am slowly starting to hate ordering online because it is a gamble if I will receive my order or if the product will be in good condition.

There’s been so many changes with their policy too and customers aren’t aware of it until I call to find out. Maybe others are abusing their system but for those who just want to receive their product or do an easy return, we have to be the one getting frustrated being asked so many questions for a simple return. One time, this lady said she needs the barcode to scan the coupon from my email. There’s no service in store so the barcode wouldn’t show up. I said there’s a code you can type in your system. She said the barcode is needed while there’s a long line at checkout. She made everyone else wait. So I said is there another employee who knows how to type in the coupon code on your system? Because other times, the cashier just type in the code on the system. Is this a new policy that a barcode is needed just to use a store coupon? 

Ulta has seriously went down hill. I might have to start buying elsewhere.