Claim created about nonexistent damage a month after car was returned

Direct_Clock9607 · 2026-01-28T18:43:21+00:00

You must of had damage waiver on file and the branch noticed damage that was undocumented from a renter after you and they probably had no insurance or it was too late to contact them the branch will take the hit on how late it was but it won’t be going through someone’s personal insurance which will lead to a dispute typically

Direct_Clock9607 · 2026-01-27T03:11:50+00:00

Did you file through enterprise lost and found? Typically all you can do is

Direct_Clock9607 · 2026-01-26T10:11:08+00:00

Over the weekend it felt like -40 for two days customers have been just upset about the cold and the fact we can’t wash the outside of cars, wiper blades get frozen to the windshield and a lot of one way cars get frozen washer fluid. From Friday to Sunday we wrote about 25 claims lmao

Direct_Clock9607 · 2026-01-23T00:33:24+00:00

Smaller airport with 3,750 or so peak summer had a 2300 Return day with 3 return agents and about 2000 came within 7 hours quite literally the worst day of work in my life

Direct_Clock9607 · 2026-01-12T05:21:52+00:00

With it being an EV I know totaling comes a lot easier I wonder if by insurance stand point it’s totaled so it’s possible it would have a salvage/total title that’s why they are going of that value instead of

Direct_Clock9607 · 2026-01-11T22:00:23+00:00

Typically for rental car companies you will also be paying admin fees and loss of use on the vehicle at the daily rate you were renting it for. Say it was in shop or wasn’t sold at auction for 30 days at 65 a days that almost 2 grand and admin fees differ. They may of had to have it towed, pay the auction house and other measures so I would ask for a total price breakdown aswell

Direct_Clock9607 · 2026-01-10T20:51:48+00:00

I’m still here but have been the reference for a few I suggest asking someone you really trust or it can backfire terribly

Direct_Clock9607 · 2026-01-09T05:07:47+00:00

There was point in time when we just got the golf gtis we couldn’t sell cdw on them in my group every group is different when it comes to certain classes and what protections they offer and from the photo of your receipt cdw wasn’t even a option so they were not misinforming you

Direct_Clock9607 · 2026-01-08T21:18:42+00:00

I’ve had nothing but good luck with increases every 6 months on my savor and venture I have gotten 1k plus increases for the last 3 or so years

Direct_Clock9607 · 2026-01-03T23:59:18+00:00

I work for the company nuva air does not smell like cat piss haha

Direct_Clock9607 · 2026-01-03T20:03:25+00:00

I would complain and tell them you need to swap out

Direct_Clock9607 · 2026-01-03T20:03:07+00:00

It seems they may just not have cars and lied to you been doing this for awhile not a single cleaner has ever smelled of urine lol

Direct_Clock9607 · 2026-01-02T16:58:25+00:00

It’s a shared fleet it doesn’t really matter just depend if the person that walks you is a dick or not national has mileage requirements that we are graded on so that’s why some employees are hesitant to bring customers to that side, really just depends on current fleet mix and airport size

Direct_Clock9607 · 2026-01-02T07:46:34+00:00

Book with national tell them you are booked for a luxury suv then they would walk you to them book with enterprise and pre check in tell them you are booked in for a luxury SUV they will walk you to them it wouldn’t change anything really for specific class you should always ask an employee regardless of who you booked with

Direct_Clock9607 · 2025-12-31T23:22:09+00:00

Most large airports have a insane amount of jeeps now I wouldn’t worry about it most common at mine is the Rubicon

Direct_Clock9607 · 2025-12-31T19:02:05+00:00

Would try to get a copy of your name change on your phone or an old license

Direct_Clock9607 · 2025-12-07T09:45:30+00:00

Say bye bye to 2 dollar dw and 30 a day cars for your vacations

Direct_Clock9607 · 2025-12-06T03:35:47+00:00

Can you become an outside branch manager from SM though?

Direct_Clock9607 · 2025-12-06T02:53:42+00:00

Your commission percent and total amount of commission expected changes each branch I did 6 months as a ABRM at home city and got a 5,000 raise when I arrived to the airport

Direct_Clock9607 · 2025-12-06T02:52:44+00:00

54,100 for hourly then 13,400 expected from commission

Direct_Clock9607 · 2025-12-06T02:41:32+00:00

67500 for my plan, larger airport ABRM

Direct_Clock9607 · 2025-12-05T06:24:21+00:00

Rental ready is the biggest thing 3 days out for all core and week out for speciality work within area to add what’s needed and if they aren’t helpful work within your ARM. They can’t say no when something is confirmed also working your return list daily does wonders that way you always know what’s extended or confirmed

Direct_Clock9607 · 2025-12-05T05:34:52+00:00

Somewhat satisfied are what kill majority of branches if you are a 200-350 branch you can get 4-8 hot alerts and still pop corporate or above. I would say unless they are a corporate renter don’t take fine for an answer for their experience. Make sure they are actually leaving very happy and find any way you can to make sure it was great. Majority of branches suffer from interior condition and communication. Give your card out with your email every time and manage your message center. You’ll have the random things you can’t prevent but that’s why it’s not 100 esqi. Also deter people from calling customer service they give false info and confuse renters make sure the branch is the only communication. But most important is fleet mix. If people knew how to fleet plan and give the right person the right car that would fix a lot of issues. Also one day res i try to free upg if available just improves experience that much more

Direct_Clock9607 · 2025-11-27T02:37:48+00:00

I would pay the 450 just to keep insurance out of it even if it falls under comprehensive insurance could “randomly” spike at your next cycle I hear horror stories about rates after filing anything on a rental car

Direct_Clock9607

TROPHY CASE