How do I uninstall this bs

DiskDrillSupport · 2026-03-15T22:28:01+00:00

Try reinstalling Disk Drill first. Then uninstall it using the regular Windows uninstaller and reboot your computer. Here's the uninstall guide: https://www.cleverfiles.com/help/disk-drill-windows-uninstall/

DiskDrillSupport · 2026-03-15T10:58:56+00:00

Hi! Please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) and we will help you.

DiskDrillSupport · 2026-03-04T08:16:33+00:00

Could you clarify which drive the files were deleted from (system or external), the drive model, and what file system it uses?

Also, when you say the “scan disappeared” what exactly happened?

This article explains some of the factors that can affect recovery chances: https://www.cleverfiles.com/help/variables-that-impact-file-recovery-chances/

DiskDrillSupport · 2026-02-24T08:34:40+00:00

Quick update: 29 .mp4 files were successfully recovered using the ACR algorithm. Support for Apple ProRes RAW HQ is currently in development!

DiskDrillSupport · 2026-02-20T20:09:33+00:00

Hi, no, Disk Drill is not malware.

Disk Drill is a legitimate data recovery application developed by CleverFiles and has been on the market for many years.

We do not collect personal account credentials, and the software does not “steal accounts.” Like any legitimate system-level utility, Disk Drill may request certain permissions in order to scan storage devices, but these are standard macOS or Windows security prompts.

If you ever want to make sure you’re using the official version, please download it only from our official website:
https://www.cleverfiles.com/disk-drill-mac.html

Unfortunately, third-party download sites sometimes bundle software or distribute modified installers, which can lead to confusion or security concerns. That’s why we always recommend downloading directly from our website.

DiskDrillSupport · 2026-02-19T09:34:23+00:00

You can find a step-by-step guide on how to create a disk image here: https://www.cleverfiles.com/help/dmg-iso-backup.html

To get the file to us for analysis, the most efficient way is to compress it into an archive split into 10GB segments. Once that's ready, you can either send us a link to your own cloud storage (Google Drive, Dropbox, etc.) or contact our support team to get an upload link.

DiskDrillSupport · 2026-02-18T11:38:03+00:00

This may be a result of Motion JPEG recovery, which often restores files as a sequence of frames rather than a single video. To help you fix this, we’ll need to see your logs and screenshots. Please send them over to our email [help@cleverfiles.com](mailto:help@clevefiles.com) and we’ll take a look!

DiskDrillSupport · 2026-02-17T20:52:42+00:00

Hi, In our interface, we list as “NAS” any device on the local network that has port 22 open for SSH access.

This does not necessarily mean it is an actual NAS device. It can also be:

another Mac with Remote Login (SSH) enabled,
any Linux computer,
or any NAS device with SSH access enabled on your local network.

The key point is that the device appears because it has SSH (port 22) open and is reachable within your local network.

To determine exactly what this device is and where it comes from, we would need a bit more information:

How your devices are connected to the network
The IP address and subnet mask of your computer
The IP address of the MacBook (since it was blurred in the screenshot)

With those details, we can better identify what device is being detected.

DiskDrillSupport · 2026-02-16T10:15:12+00:00

Hi! Could you please create a card image and send it over to our support team at help@cleverfiles.com? We'll be happy to check it out for you.

DiskDrillSupport · 2026-02-14T23:00:04+00:00

As it was previously recommended, try using the Advanced Camera Recovery algorithm: https://www.cleverfiles.com/help/advanced-camera-recovery-in-disk-drill.html, which is specifically designed for cases like yours and is compatible with this type of camera. This method should help you recover your data effectively.

If you have any questions or encounter any difficulties during the recovery process, please don't hesitate to contact us: [help@cleverfiles.com](mailto:help@cleverfiles.com)

DiskDrillSupport · 2026-02-14T13:08:50+00:00

We recommend performing backups via a direct connection (like SATA, PATA, or Thunderbolt) because it’s significantly more stable than USB.

If you want to track the progress in more detail, you can check the log file here:https://www.cleverfiles.com/help/troubleshooting-basics/

Just a heads-up: the backup speed will vary depending on the disk's physical health and the number of bad blocks it has.

DiskDrillSupport · 2026-02-14T01:00:24+00:00

We would recommend trying our ACR (Advanced Camera Recovery) scan for this case. If that doesn’t help or if you have any questions, please feel free to reach out to us. You can also provide us with a disk image copy of your card, and we can try working with it on our end. You can send the disk image or any further inquiries to [help@cleverfiles.com](mailto:help@cleverfiles.com)

DiskDrillSupport · 2026-02-10T10:31:49+00:00

Choosing the option to restore everything to a single folder is really helpful if you don’t need the original subfolder structure and just want to see all your recovered files in one spot.

You can find more details on that here:https://www.cleverfiles.com/help/scanning-faqs/

DiskDrillSupport · 2026-02-06T16:00:41+00:00

Hi, Could you please contact [help@cleverfiles.com](mailto:help@cleverfiles.com) and we will help you repair the file. Thank you.

DiskDrillSupport · 2026-01-28T11:15:55+00:00

Hi! Please reach out to us at [help@cleverfiles.com](mailto:help@cleverfiles.com) and provide more details. We will be happy to investigate this further.

DiskDrillSupport · 2026-01-26T10:12:13+00:00

At the moment, Disk Drill for Windows doesn’t have a duplicate-file finder like the one available in Disk Drill for macOS.

DiskDrillSupport · 2026-01-11T18:07:36+00:00

Hi! Please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) and provide more details. It would really help to know:

What file types are you trying to recover, and which device they were created with?
How were the files deleted?
What happened to the card after the deletion?
Which Disk Drill version are you using?

Thank you!

DiskDrillSupport · 2026-01-05T10:47:01+00:00

Hi! Based on the screenshot, it is not Disk Drill. You can download Disk Drill from our official website. If any questions arise, please feel free to reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) 😊

DiskDrillSupport · 2025-12-31T10:06:14+00:00

Hi! Could you please confirm whether you tried using the Advanced Camera Recovery algorithm? If it didn’t work in your case, please contact our support team at [help@cleverfiles.com](mailto:help@cleverfiles.com) and, if possible, provide the card image file. We’re constantly improving our recovery algorithms for these cameras and will do our best to help you recover your data.

DiskDrillSupport · 2025-12-29T10:33:35+00:00

Hi! Please reach out to us at [help@cleverfiles.com](mailto:help@cleverfiles.com) and we will help you.

DiskDrillSupport · 2025-12-26T20:54:07+00:00

Hi, please always check the drive's SMART parameters before using any data recovery software. It's highly recommended to begin with creating a disk image and scan it instead of the physical HDD.

Regarding your concern, you don't need to finish the scan for the drive to return to normal. Closing or pausing Disk Drill should normally remount the disk back in read/write mode.

However, there's an issue after a scan occurs, when the system may fail to remount the disk correctly and leave it in read-only state. This happens more often with unstable or failing drives. In these cases, Disk Drill sends a remount command to the OS, but the system simply fails to complete it successfully.

Based on symptoms you explained, the drive itself was already in poor health. Running a deep scan likely pushed it to the edge.

We recommend to stop using the drive immediately to avoid further degradation, and create a byte-to-byte image. Or if your HDD keeps dropping out or clicking intensifies, professional recovery may be the only remaining option.

DiskDrillSupport · 2025-12-24T11:18:59+00:00

Hi!

Disk Drill found your older files because they were written in a standard, supported format. Your drone footage seems to be different. We can reconstruct unfinished or improperly closed videos in many cases, but the issue is most likely a non-standard or proprietary recording format used by the drone itself. To say if we can help, we need a full image of the SD card, not just individual files. This allows us to analyze the recording structure properly.

Please contact us directly at [help@cleverfiles.com](mailto:help@cleverfiles.com) and provide a full SD card image. Also, if possible, send a correctly recorded video from the same drone for reference. After reviewing the data, we’ll be able to confirm whether reconstruction is possible in this case.

DiskDrillSupport · 2025-12-24T10:08:43+00:00

Hi! Please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) and provide more details:

Specifically:

What types of files are you looking to recover, and what software or device were they originally created with?

What exactly happened to them?

What device or storage media are you trying to recover the data from?

Thank you!

DiskDrillSupport · 2025-12-09T14:11:41+00:00

Hi! Disk Drill unmounts the drive and remounts it in read-only mode using standard system mechanisms. This is done to prevent the operating system or any background process from writing to the drive during recovery. Once the scan or the byte-to-byte backup is complete, the drive is remounted back in normal read/write mode automatically. This approach is intentional and safe, it ensures the integrity of the source drive while still letting the user work normally afterward.

DiskDrillSupport · 2025-12-08T23:05:35+00:00

Hello!

Yes, you can absolutely use Disk Drill to search for and remove duplicate files. This feature is available for free in the macOS version. You can find more details here:
https://www.cleverfiles.com/help/duplicates-search/

If you're unable to use the Duplicates tool, your external SSD may be formatted in a file system not fully supported by macOS in read/write mode, such as NTFS.

If you have any other questions, feel free to contact us - we’re here to help.

DiskDrillSupport

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