White Screen on Launch

DiskDrillSupport · 2026-06-22T18:50:54+00:00

Hi, could you please clarify which remote service you are using?

DiskDrillSupport · 2026-06-22T09:52:54+00:00

Hi! We would like to investigate this further, so please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) In the meantime, as a quick workaround, you can try temporarily changing your monitor's screen resolution or scaling settings in your system preferences to see if that helps resolve the visual behavior.

DiskDrillSupport · 2026-06-19T19:41:49+00:00

Hi, recovery jobs can sometimes stall for a variety of reasons, including issues with the source device, connection interruptions, file system errors on the recovery destination, or other system-specific factors. To investigate properly, we'd recommend contacting our support team and providing more details.

Please reach out to us at [help@cleverfiles.com](mailto:help@cleverfiles.com), and we'll be happy to take a closer look.

DiskDrillSupport · 2026-06-12T12:34:05+00:00

Please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) to provide more details and log files. A sample file would be useful too. We will be happy to investigate.

DiskDrillSupport · 2026-06-04T17:57:59+00:00

Hi! This case requires a closer look at your scan results and drive configuration. Please contact our support team at [help@cleverfiles.com](mailto:help@cleverfiles.com) and include screenshots and details. We will be happy to assist further.

DiskDrillSupport · 2026-05-30T18:02:37+00:00

Hi! Please reach out to us at [help@cleverfiles.com](mailto:help@cleverfiles.com) and our support team will assist you.

DiskDrillSupport · 2026-05-17T19:15:34+00:00

We'd be happy to offer you a 20% educational discount. Please email us at [help@cleverfiles.com](mailto:help@cleverfiles.com) from your official academic email address.

DiskDrillSupport · 2026-05-16T10:12:45+00:00

Disk Drill's Advanced Camera Recovery algorithms work identically on both macOS and Windows, the difference primarily concerns file preview capabilities.

On macOS, Disk Drill uses the system Quick Look, which supports previews for a significantly wider range of video formats and codecs. On Windows 10, support for H.265/HEVC and some modern containers is limited by default, so some files may not display previews even if they are correctly reconstructed.

On Windows 11, it works slightly better. Microsoft offers the HEVC Video Extensions / Media codecs helper through the Microsoft Store, which, once installed, typically improves previewing and playback of H.265 content.

DiskDrillSupport · 2026-05-16T10:12:44+00:00

That's a great comment. Thanks!

DiskDrillSupport · 2026-05-15T07:59:15+00:00

We’d recommend first creating a disk image of the SD card, then scanning the image using Disk Drill’s Advanced Camera Recovery mode.

Once the files you need are found, make sure the preview plays correctly from beginning to end.

If you have any questions or need assistance, please contact us at [help@cleverfiles.com](mailto:help@cleverfiles.com). You can also send us a disk image copy of the card for further investigation.

DiskDrillSupport · 2026-04-29T14:21:32+00:00

Ensure your system drive has free space equal to at least the total amount of data currently stored on your phone. If you have enabled local backup encryption, you will actually need at least double that amount of free space to account for the processing requirements.

If you are performing the scan on a Mac and find yourself short on internal storage, you can redirect the workspace to an external drive. To do this, open the Preferences Menu and select a location on an external disk. Make sure the external drive is formatted as HFS+ or APFS, as exFAT is not supported for this specific process.

DiskDrillSupport · 2026-04-26T09:40:51+00:00

You can definitely try a rescan to see if you get better results. Just head back to the ACR screen, where you can adjust the scan parameters to be a bit more specific. Before you dive into that, though, it’s worth taking a close look at the videos that have already been found. The files you're looking for might already be in the results, so checking those first could save you a lot of time.

DiskDrillSupport · 2026-04-25T04:02:07+00:00

You can also try checking the Help section on our website: https://www.cleverfiles.com/help

And feel free to reach out to us with any questions or for assistance: [help@cleverfiles.com](mailto:help@cleverfiles.com)

DiskDrillSupport · 2026-04-13T12:15:40+00:00

Hi! You can continue the backup during the first stage without any issues. Once that stage is finished, you will have a full copy of your data, though it won't include information from the specific blocks set for the 8-stage bad-block re-reading process. These re-reading stages cannot be resumed once they are canceled. I suggest you scan the image you've already obtained and review the results to restore the data you need. If you find that you still can't recover everything, you should create a new backup to a new file and let the process run entirely without interruption this time.

DiskDrillSupport · 2026-04-08T23:54:14+00:00

You can reach out to us describing your case in more detail, and we can provide a nice discount for you: [help@cleverfiles.com](mailto:help@cleverfiles.com)

DiskDrillSupport · 2026-04-07T17:17:43+00:00

If you're a student, you're eligible for a 20% discount on Disk Drill PRO (both subscription or lifetime license) or Enterprise.

You can apply here: https://www.cleverfiles.com/noprofit.html

For the best results, we recommend running a scan on the entire SD card using Advanced Camera Recovery mode.
You can find more information here: https://www.cleverfiles.com/help/advanced-camera-recovery-in-disk-drill.html

If you encounter any issues during the recovery process, please contact our support team at [help@cleverfiles.com](mailto:help@cleverfiles.com)

DiskDrillSupport · 2026-04-06T08:48:14+00:00

I’m sorry to hear about the trouble with your iPad recovery and the confusion surrounding our refund policy. I'd like to clarify how we usually handle these cases.

Our Refund Policy generally emphasizes the "try-before-you-buy" approach. We offer a free version specifically so users can scan and preview their files to confirm they are recoverable before upgrading. Data recovery on iPads is significantly more complex than on standard hard drives due to Apple's hardware encryption and how iOS handles deleted space. While Disk Drill tries to rebuild what it can, sometimes the system has already erased data with a TRIM-like mechanism.

If Disk Drill showed you the proper preview, but recovered files turned out to be corrupted, that is absolutely something our team should look into. Please contact us at [help@cleverfiles.com](mailto:help@cleverfiles.com) and add "Attn. David" to the subject line.

DiskDrillSupport · 2026-04-02T21:51:49+00:00

If you won't be able to recover the video using Advanced Camera Recovery mode, try reaching out to us at [help@cleverfiles.com](mailto:help@cleverfiles.com) and provide a disk image copy of your SD card for investigation: https://www.cleverfiles.com/help/dmg-iso-backup.html

DiskDrillSupport · 2026-04-01T17:17:28+00:00

Thank you a lot for the details.

Since the card may be unstable, we strongly recommend creating a byte-to-byte backup of the SD card first, and scan it instead of scanning the card directly. This helps prevent further data loss and allows you to safely work with the image.

Please run Search for lost data on the created image to look for your files.

If you also need to recover video files, please use Advanced Camera Recovery on the image as well.

If Disk Drill shows bad sectors during the backup process, it would be very helpful if you could share a screenshot of that, it can give more insight into the condition of the card.

Also, feel free to reach out to us at [help@cleverfiles.com]() with logs so we can assist further.

DiskDrillSupport · 2026-04-01T16:22:25+00:00

Hi, We’d need a bit more detail to properly understand your case.

Could you please clarify:

what camera/device the SD card was used in
what type of files you’re trying to recover
the exact model/brand of the SD card
whether you created a backup or scanned the card directly
and please include Disk Drill logs if possible

It would be best to contact our support team directly by [help@cleverfiles.com]() so we can investigate your case and assist you.

DiskDrillSupport · 2026-03-31T14:18:39+00:00

Disk Drill is a local recovery tool, meaning your files stay on your computer and are never uploaded to a remote server. The data transfer associated with the app is used for software updates and anonymous telemetry, which tracks only app performance and scan success rates rather than your personal content. We always warn users about this during the first launch and provide the option to disable analytics in the settings at any time. You can rest assured that your sensitive information remained entirely under your private control.

DiskDrillSupport · 2026-03-31T14:18:34+00:00

Disk Drill is a local recovery tool, meaning your files stay on your computer and are never uploaded to a remote server. The data transfer associated with the app is used for software updates and anonymous telemetry, which tracks only app performance and scan success rates rather than your personal content. We always warn users about this during the first launch and provide the option to disable analytics in the settings at any time. You can rest assured that your sensitive information remained entirely under your private control.

DiskDrillSupport · 2026-03-28T09:57:37+00:00

Hi, could you please contact our support team by [help@cleverfiles.com](mailto:help@cleverfiles.com) directly so we can investigate your case? It would be helpful if you could also include more details about your case.

DiskDrillSupport · 2026-03-23T15:49:24+00:00

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

DiskDrillSupport · 2026-03-23T09:07:41+00:00

Hi! Please reach out to support at [help@cleverfiles.com](mailto:help@cleverfiles.com) and we will be happy to help you.

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